Amanda Kolinsky Email & Phone Number

United States

United States

• Manages daily client communications including updates on project deliverables, leading client status calls, developing proposals, budgets, schedules, and reports, and offering guidance and counsel to clients on their experiential marketing strategies• Builds, manages & maintains authentic, long-term, trusted client relationships by developing a deep understanding of each client’s business in order to customize services and strategies and ensure flawless execution• Leads campaign projects from inception to completion including cost, budget management, scope, schedules, program goals, and deliverables• Manages daily experiential and field marketing operations by providing consultative, creative, logistical, and recruitment/staffing support for client programs• Develops recruitment/staffing strategies, training materials, timelines, event schedules, recaps, and status reports to measure program success metrics and maximize client objectivesLime "Respect the Ride" Program​• As part of a national safety initiative, the 'Respect the Ride' campaign, Attack was tasked with deploying on-the-ground safety ambassadors to educate local communities about rider safety• Ensured collaboration and management of a locally-nuanced activation of a national campaign• Efficiently recruited, trained, and scheduled Field Market Managers and Brand Ambassadors across 28 markets• Created customized local schedules for each market to activate 4-5 days a week for 4 weeks• Developed management processes/procedures, which lead to a nearly perfect staff show rate of 99%"Attack!'s loyal talent network and strong management team allowed us to quickly and effectively scale across dozens of markets seemingly overnight. But they didn't stop there. Ongoing collaboration between their management and local teams meant high reliability (ambassadors show up!), and locally-nuanced activation of an otherwise national campaign." Head Of Field Marketing, Lime

Greater Chicago Area

• Provided strategic partnership and leadership to internal teams & client partners, ensuring alignment on strategy, key initiatives, business updates, & operational guidelines; worked across departments and teams to implement 5+ new systems and streamline processes to exceed customer expectations and maintain high levels of client satisfaction• Developed and implemented innovative strategies to grow and manage large book of business, talent acquisition and retention, recruitment and staffing of large-scale events and specialty positions, building and growing strong social media presence, and developing and managing operational processes, procedures, and projects• Trained and managed new onboarding/operations team of 3 direct reports, mentored staffing operations team, and implemented cross-functional project teams to support multiple large national accounts and programs; defined, monitored, and gave feedback on key performance metrics, which improved client satisfaction and achieved record sales, delivery, and staffing numbers• Set short and long-term strategic direction for team and identified necessary services and resources needed; created customer success strategy and project timelines; led daily and weekly internal and external status meetings on client programs, staffing fill rates, and program results• Represented Shiftgig Experiential in community, industry, and social media channels; identified opportunities to increase brand profile, build relationships with key stakeholders, develop new contacts, and increase NPS score• Developed communication and training templates, ensuring all processes were streamlined, consistent, and in alignment with mission and goals• Maintained measurements of success and KPIs to maximize client satisfaction and achieve monthly revenue goals: fill rate on key events or accounts; applicant response time; application to first activation time; number of applications processed per month; and staff quality

Greater Chicago Area

* Promoted to Operations Manager in September 2017 where my responsibilities below were expanded to include management of internal operational processes and client relationships for our vertical's largest and highest touch clients and programs. Additional details listed under Operations Manager responsibilities above.• Researched and pursued leads for new business, conducted discovery meetings, articulated our value proposition, presented product demos and training, and closed new business• Built and maintained strong client relationships by managing day-to-day client communication and developing deep understanding of each client’s business in order to customize services and internal strategies, ensure flawless execution, gain client loyalty, drive product adoption, and increase revenue• Responded to RFP requests, provided estimates and budget consultation, and approved client and talent-reported hours for payroll and invoicing, ensuring accuracy• Managed recruitment and order fulfillment for all clients in defined book of business; trained clients and staff on product usage and best practices• Maintained constant communication with clients, event specialists, and team leads before, during, and after events; managed pre and post-event logistics and conflict resolution• Requested event/talent feedback from client, on site management and/or talent and followed up on all feedback or information received.• Act as a customer and staff advocate by sharing feedback internally to continuously improve product offerings • Conducted recurring business reviews by gathering and presenting data that included status of customer goals, key performance indicators, and product roadmap requests. • Researched and stayed apprised on competitors and experiential marketing trends to ensure we provided the best value and service to our clients and staff

Chicago, Illinois

• Helped launch and grow ShiftgigX, a newer Shiftgig vertical, which specializes in providing temporary staff for experiential marketing, conventions, festivals and other special event gigs• Managed all aspects of service delivery from recruitment, sourcing, candidate screening, interviewing, onboarding, and booking staff for all assigned programs• Recruited talent using all resources available including approved websites, social media, existing talent database, and personal and company contacts.• Created and executed recruitment plans and other projects as needed including; writing event specific job posts, posting and recruiting for events on social media sites (Twitter, Facebook, Linkedin etc.)• Screened, interviewed and booked staff for all assigned programs• Identified and matched talent with client specifications and ensured that staff profile met client/project needs • Utilized proprietary technology platform to fill client orders in an effective manner • Developed strong relationships with both staff and clients to encourage Shiftgig loyalty • Maintained constant communication with clients, event specialists and team leads before, during, and after events.• Managed pre and post event logistics on behalf of clients

Greater Chicago Area

• Aided executive producer in all capacities during film production by distributing scripts to actors and film crew, assisting with wardrobe, helping actors run lines, taking script notes and any other help needed during filming.• Assisted producer in pre/post production planning, marketing, promotion and editing.

• Researched and analyzed case law on numerous difficult issues, including but not limited to, liability for common carriers, amusement parks, martial arts studios, negligent supervision, acting in concert, and debt collection• Wrote complaints for motor vehicle accidents, slip and fall cases, negligent supervision, contract disputes and debt collection cases• Drafted motion to dismiss in a contract dispute and subsequently answered Plaintiff’s Amended Complaint• Responded to Defendant’s motion to strike punitive damages• Initiated and answered discovery

Chicago Il

Assisted child representatives in advocating for the best interests of our child clients regarding issues of custody and visitation• Drafted case summaries, motions, petitions, subpoenas, pleadings, custody judgments and parenting agreements• Investigated child’s situation and relationships by speaking with teachers, doctors, therapists and family members• Attended status hearings, pre-trial hearings, hearings and trials with attorneys

• Led a four-member team to create a winning public relations strategy for Volunteers in Medicine of Monroe County, a local nonprofit that provides free healthcare for uninsured low-income families• Selected as the winning team for creating a strategy that best addressed the needs of our client

As the only public relations employee at a regional level, applied public relations skills to increase productivity while maintaining and expanding trust in MDA• Wrote and distributed MDA’s regional press releases and media alerts about local events, programs, profiles and the 2008 Jerry Lewis MDA Labor Day Telethon• Secured nine donated digital billboards to advertise Jerry Lewis MDA Telethon throughout Chicago area• Obtained all three Goodyear Blimps to advertise Jerry Lewis MDA Telethon nationally• Awarded Regional Public Affairs Coordinator of the week due to exceptional achievements

Juris Doctor (J.D.), Law

Bachelor’S Degree, Journalism

• Dean’s List: Spring 2006, Fall 2007, Fall 2008, Spring 2009 • Annual recipient of merit-based Dean’s Scholarship • Second Concentration.