• Provide direct supervision, training, and continued professional development to 8 financial advisors encompassing advising of over 700 new students/month & existing 5000+ student population across all financing options (federal financial aid, employer benefit, military benefit, cash pay, etc.)• Delegate unique responsibilities to team members and provide coaching to team members on best practices to manage student (client) volume while retaining quality of service• Deescalate client concerns at a higher level through various communication forms while using concerns constructively to provide regular assessment of process and site improvement • Oversee $500,000+ scholarship funding encompassing management of cross-departmental selection committee, recipient selection, and fund disbursement. Provide long-range planning and budget forecasting to senior leadership on scholarship projections and identify additional scholarship fund opportunities. Secured additional $25,000/year grant for low-income individuals as of Spring 2023• Provide tuition revenue planning support to department director through forecasted reporting collaboration in line with departmental KPIs and monthly analysis meetings that are used in decision-making by senior university leadership • Execute departmental communication strategies while collaborating with outside departments to streamline university-wide communications in a way that is constructive, cohesive, and consistent for the student• Identify and implement processes, methodology, and client system updates in collaboration with technical team to support improved client experience and increased process automation• Collaborate across functional departments and with senior leadership to identify areas of potentially weak client experience and implement initiatives towards process improvement • Generate daily to monthly financial reporting on KPIs, including new client projections, current success rates, and team performance metrics

• Packaged Title IV financial aid for 450+ clients monthly in this technical role• Engaged in consistent high attention to detail and proactive work to ensure aid was prepared in time for course starts while remaining compliant with federal regulations• Supported financial advisors through ability to successfully prioritize projects relative to time, volume, and client need. Advised on difficult financial cases related to regulatory challenges• Served as a member of the Professional Judgement Committee to evaluate extenuating circumstances that may otherwise prevent clients from receiving optimal financial aid

• Provided excellent oral and written customer service to approximately 300 new and continuing clients/month that resulted in an average of 92% course retention• Analyzed client profiles and documentation to provide clear and concise recommendations on financial options• Counseled students on federal, state, and institutional policies to guide them through federal financial aid, employer benefit, and military process so they may seamlessly enroll in class at their preferred start date• Committed to a “students first” mentality by serving as a client advocate and liaison with other financial and academic offices to ensure the best possible student experience

In this role, I administered and managed financial aid compliance to ensure all processes adhered to federal, state, and institutional regulation. I conducted a regular series of over 30 quality assurance checks that had been developed to identify potential audit findings and I supported staff as needed to resolve findings or institute procedural change. I worked closely with our Director to oversee implementation of any regulatory changes as well as develop and revise office policy and procedures. I created and disseminated guides, training, and assessments for all staff while directly supervising five financial aid coordinators. I collaborated with multiple offices on campus to ensure smooth university operation among the varying student services. I coordinated formal presentations and workshops to community organizations and aimed to serve with the highest level of customer service. Additionally, I continued to maintain my student caseload and completed the same tasks as it relates to counseling these students as in my previous position in the same office listed below.

I was responsible for the administration of CNU's $5,000,000 scholarship programs that included institutional, donor, and external funded programs and awards. I worked closely with the Office of Advancement to monitor scholarship criteria, communicate available funding, and reconcile funds. I communicated routinely with multiple offices on campus to facilitate the selection of scholarship recipients, monitor student eligibility, handle student communication should loss of scholarship occur, and disclose funding statuses. I directly supervised and oversaw functions of front desk staff and all student workers. In addition to these responsibilities, I served as a counselor to 1000+ students, taking them from the first time they come to campus to the day they graduate. This required me to be able to counsel based on financial eligibility, review FAFSAs for accuracy, complete verification, interpret and enforce federal, state, and institutional policy, calculate aid packages, and provide and discuss award notices.

• Reviewed requests for proposals and performed grant competition audits to ensure federal and agency compliance within the Grants Competition Advocate and the Policy and Training teams• Responsible for the creation, monitoring and dissemination of the White House report on grant awards over $1,000,000 that was directly reviewed by agency leadership• Worked with the Office of Public Affairs to monitor the internal grant approval progress and publish press releases under tight time frames, frequently producing reports in less than 8 hours• Worked with regional EPA partners to address individual training needs and develop and deploy grant competition training programs for their usage

• Worked with HR team to successfully manage the biweekly new employee orientation and on-boarding process, resulting in 200+ new employees beginning work each over 3-month periods• Executed special events and represented the department at internal and external recruitment events• Initiated and collaborated on the development of an internal system to shift from the existing paper-based resume collection system to maintaining them electronically• Worked with the Records and Retention Office to complete the digitization of the office and eliminate unnecessary paperwork in the office

I served as the primary point of contact for prospective students to the College of Adult Undergraduate Studies and School of Graduate Studies at Notre Dame of Maryland University. In this role, I worked closely with the Director and Assistant Directors of Admissions to develop and execute comprehensive recruitment and retention strategies. By travelling locally 3-4 days a week, I was able to reach our target clientele in their places of business and education. Responsibilities in this role included:-Actively recruiting for various undergraduate and graduate programs at satellite locations-Counseling and interviewing prospective students to ensure their fit for their program and explain transfer credentials-Aid current students in creating and maintaining feasible degree completion plans-Monitor and enforce academic policies in regards to admission requirements, attendance, and academic probation -Administer course challenge and admissions placement exams to students and explain petitioning of credits-Coordinate and attend special events such as new student orientation, information sessions, and open houses.

Scheduled, executed, and taught PADI courses ranging from entry-level to advanced recreational diving courses.

I completed my Divemaster and Instructor Development Courses while interning for a 5 Star PADI Career Development Center. During this time my daily responsibilities included daily reporting to the dive shop, meeting and briefing customers, handling SCUBA kit set-up, handling diver transport logistics, dive site management, filling compressed air and NITROX cylinders, completing daily necessary paperwork, dive guiding, teaching and assisting on various PADI courses, and ensuring customer satisfaction.

I was an assistant to the dean of students working to aid new students in their transitions to Roman life and culture. I worked as part of team to coordinate housing, weekend trips, clubs, sport teams, and answer any questions about life in Rome the students may have had.

I acted as a Resident Assistant to students by coordinating day trips, evening events, and providing insight on living in Rome. I dealt with any issues surrounding apartment noise complaints and neighbor issues the students may have encountered.

I was a part-time intern that worked in web-editing, and trip promotion for study abroad students via blogging, social networking, and helping students to plan and book travel itineraries.

At the swim club I worked 15-20 hours a week with a team of lifeguards committed to patron safety. Responsibilities included being American Red Cross first aid trained, training in pool operation, pool and patron management, cleaning the pool with usage of proper chemicals, organizing club events (like kid's movie nights), and supervising pool safety.

I worked 15-20 hours a week collaborating with a lifeguard team to ensure patron safety by using first aid training and to facilitate special events and varsity team practices.