Amanda Lai Email & Phone Number

Singapore

Singapore

• Coordinated operations across three 3PL partners in Singapore, Hong Kong and Malaysia, ensuring SLA adherence for B2C and B2B outbound logistics during daily and campaign periods
• Managed delivery operations for over 20 retail stores across Asia-Pacific, achieving 98% SLA for picking accuracy and delivery timeliness
• Initiated SLA tracking processes and collaborated with the data team to develop Metabase dashboards for performance visibility
• Led two warehouse migrations with zero operational downtime by front-loading stores and coordinating timelines with stakeholders
• Collaborate with cross functional teams to manage project timelines and execution of new initiatives for major events and product launches
• Conducted UAT and provided feedback on SAP enhancements and improvement projects

Singapore

• Assisted senior management in the conceptualisation and opening of new outlets; provided guidance to new store managers to maintain operational readiness
• Harnessed own expertise to compile standard operating procedures and technical manuals to facilitate and smoothen work process for all employees
• Drove company’s upskilling efforts via the conducting of weekly training sessions on operating procedures and service excellence
• Liaised with renovation contractors to ensure that layouts maximise efficiency for employees and appear aesthetically pleasing to customers
• Identified and addressed gaps between current and projected future workforce requirements; integral in developing talent practices which support business objectives and narrow skills gap

Singapore

• Dual-hatted as Operations team member and store manager as part of company’s plan in developing its pool of future leaders
• Collaborated with kitchen crew on menu pricing and food inventory during budgetary exercises to optimise cash flow
• Assigned as main coordinator for venue hire; worked closely with customers and colleagues to make sure that events were managed successfully
• Strategically planned the maintenance schedule of equipment to ensure that they remain in optimal working order throughout the year
• Responsible for point-of-sale systems to process digital payments; performed troubleshooting in the event of transaction errors to rectify them in a timely manner

Singapore

• Supported senior accountant by performing budgeting and cash management techniques which increased overall profitability
• Generated new entries in WhizIT to ensure that invoices were formally acknowledged and documented
• Attended to the collection of incoming correspondences; sorting and distributing them to keep management updated
• Managed payment for foreign worker levy and filing tax returns to uphold regulatory compliance
• Independently conducted stock checks to maintain inventory accuracy and spot causes of discrepancy early

Mauritius

• Promoted the resort to the Chinese market by translating marketing materials and informative documents into Mandarin
• Attended to the needs of all guests; patiently understood their problems and requests before suggesting tailored solutions
• Assisted in large volumes of check-ins and outs to enable the accurate recording of guest information without loss of detail
• Deployed and consolidated all operational activities in OPERA PMS to ensure that guests receive unique experiences
• Actively perused guests’ reviews and raised crucial feedback to management which helped to increase the resort’s average rating over a span of five months