Amanda Lam Email & Phone Number

Toronto, On, Ca

Kitchener, Ontario, Canada

 Proactively work with Product Owners and Stakeholders on a regular basis to determine project requirements, propose feasible solutions & alternate options, and Minimum Viable Products (MVPs) Present solutions to Stakeholders, cross-functional teams and Senior Management  Collaborate with DevOps and functional Teams to review technical requirements, discuss work feasibility, plan resources, create Proof of Concepts (POCs) & identify dependencies  Facilitate meetings, daily scrums, sprint reviews, planning sessions, product backlog grooming, and technical work sessions with Product Owners and Management using Agile methodologies Run SQL scripts and queries for data analysis and insights and trends gathering  Analyze business’ current state against future state using insights, trends and feedback Perform risk analysis to identify gaps, areas of improvement, and potential risks Identify Key Performance Indicators from objectives and measure throughout project life cycle Analyze existing processes & new solutions to ensure they conform to policies & Data Governance  Translate business requirements into technical development requirements  Create documentation (via Confluence), source-to-target data mapping files & process flowcharts Continuously work with functional teams to ensure successful project implementation & maintenance  Use Agile tools (including JIRA) to track deliverables and ensure work is on track to future state Build comprehensive test plans and cases for quality assurance testing of systems and applications Perform system integration testing, component/unit testing, and positive and negative testing Facilitate training/work sessions, and create detailed user guides and test plans for Stakeholders

Kitchener, Ontario, Canada

 Collaborate with Project Stakeholders to determine project vision and priorities Translate business requirements into functional requirements and create user stories and diagrams to provide direction for Developers and Project Team Proactively meet with business to recommend enhancements based on technology capabilities, clarify requirements, and receive their sign-off to proceed Built and conducted test cases to ensure features and functionalities are built-in Reported bugs via Agile tools with issue replication steps recorded Facilitate and participate in sprints to ensure deliverables are complete and goals are met Participate in backlog clean-up session to prioritize and shift work (as needed) Work with multiple teams to build a central location for documentation (Atlassian – Confluence), for System Configuration, Troubleshooting, Business Requirements, and Solutions Provide support with troubleshooting technical issues with Project Team Coordinate Production changes (RFPs and scheduling) with DBA and DevOps Teams for database migrations, security/permissions changes, and validating those changes

Toronto, Ontario, Canada

Ryerson University

• Work with planning committee to develop a year-long project plan• Create task trackers to ensure deadlines and duties are managed and completed by sub-committees within the organizing team• Work with Chief of Operations to create an operation’s manual for all volunteers and committee members with their assigned duties for the day of the conference• Work with Chief of Accounting to create a sound, secure, and rational budget for conference expenses and other miscellaneous items• Communicate with external entities to acquire materials and resources• Negotiated contracts with external vendors for event venue, catering services, and rentals• Developed in-depth operations manual plan to ensure sound progression of conference • Kept track of and moderate event finances and all purchases made • Screened over 120 applications to determine quality delegates for conference attendance• Provided frequent updates and delivered highly informative presentations for event logistics

Toronto, Canada Area

• Helped customers in meeting their requests• Assisted other staff members with packaging and moving items to customer's vehicle for delivery • Assisted supervisors with inventory count and product orders • Arranged products in organized manner to increase effectiveness of the booth's visual appearance• Managed social network applications on a consistent basis throughout the event• Designed company signs and description labels of all products• Assisted Webmaster with designing the website and uploaded products for sale • Acted as the key holder with responsibilities of opening/closing the booth • Closed and opened cash register and credit/debit card terminal for upcoming business days

Ryerson University

• Led a team of 25 members (including apprentices and junior and senior executives) in representing the students of Business Technology Management program• Responsible for all actions undertaken by members and all associated committees• Trained incoming Vice Presidents preparing them for their role in the upcoming academic year• Worked in conjunction with the VP of Academic Affairs, VP of Social Affairs, VP of Marketing and VP of Administration to organize, plan, and execute year-long events• Cultivated internal relationships within the Business/ITM Faculty and the Ryerson community• Built external relationships with industry professionals, sponsors and supporters• Worked closely with the Vice President of Finance to ensure secure, balanced and accurate budgets during event planning processes

Ted Rogers School Of Management

• Assisted technology support staff in responding to technical support requests• Prepared IT resources for the upcoming academic year and uninstalling old equipment• Maintained and issued equipment for student loaning• Set up and tested new IT equipment for use by faculty, staff, students and researchers• Helped update faculty equipment inventory database, including changes to equipment count and location in conjunction with office moves and staffing changes• Corresponded with clients' requests through telephone and email exchanges

Education record

Business Technology Management