SmileDirectClub believes that everyone deserves a smile they’ll love. I help spread smiles through managing our Corporate Partner Program and leading the Office Pop-Up offering with SDC’s corporate, insurance and retail partners. Within our Corporate Partner Program, I manage the relationships of over 30 partners striving to continual provide a successful relationship with our partners from high-level strategy discussions to individual assistance on client issues or questions. To enhance and strengthen each partnership I have developed a corporate partner marketing toolkit, strategize new B2B program offerings, and cross-functionally collaborate with other SDC stakeholders to deliver the best services and solutions for our partners. I enjoy working with SDC’s partners to bring brighter smiles to each workplace!Key Partners: United Healthcare, Fidelity National Financial, Walmart, HP, Pinterest, New York Yankees, StitchFix, David's Bridal, and Feld Entertainment.

Coming off a successful inaugural season in the United Soccer League and continuing into its second season, Nashville SC began preparations for the transition to Major League Soccer for the following season. During this transition I lead a team of Membership Coordinators to excel in account management, retention/up-selling strategies, customer service and daily responsibilities. Partnering with other internal stakeholders, I helped develop and implement customer journey strategies to drive sales and renewals through the Nashville SC league transition to hit sales goals. I was also responsible for managing an assigned premium client base focusing on maximizing 2020 MLS revenue through upgrades, add-ons and referral business from clients.

With Nashville SC being a new professional soccer club joining the United Soccer League for their first season in 2018, I helped build Nashville SC from the ground up with my awesome team. My contribution involved managing all 28 corporate partner relationships, activations, and renewals for the 2018 & 2019 seasons for Nashville SC valuing over $1.8M. My focus was to ensure timely execution of assets and initiatives to fulfill metrics set with partners to achieve our shared business goals while building a trusting relationship with each partner. Leading the overall corporate partner program, I also collaborated in the creation/production of sponsored asset and marketing material, lead onboarding of each partner, managed budgets and production timelines along with planning 5 premium partner events to promote retention from year to year. My favorite event was the “Taste of Nashville SC” partner fundraising event that raised over $8K for the Monroe Carrell Jr. Children’s Hospital at Vanderbilt. Key Partners: Nissan, Vanderbilt Health, Coca-Cola, Kroger, Heineken, Anheuser-Busch, Twice Daily, Dex Imaging, Twice Daily and Cooper Steel

Managed strategic accounts and drove new business development for early stage start-up. Generated new sales opportunities for clients through business development with a daily goal of 50+ touch points, driving over $10K in sales.

Drove the customer experience by creating marketing themes and collateral, evaluating target audiences, establishing event timelines, managing event budgets, and composing event recaps for each event.◼Coordinated 18 events for the 2016-17 season, as Lead Event Strategist for entire Customer Loyalty Department, effectively managing budgets up to $200K◼Supervised & trained 5 season ticket experience reps in event planning and execution ◼Designed a multi-step touch-point plan with marketing strategy for first year “Rookie” season ticket holders consisting of a welcome plan, touch point campaigns, and marketing programs, driving $1.45M in revenues ◼Oversaw portfolio of 322 season ticket holders representing a total revenue of $2.32M for renewals; worked with clients through multiple communication channels to overcome issues, provide “wow” moments, and build strong relationships◼Controlled the Season Ticket Holder benefit program with the Pacers Gift Shop through managing customer data and improving the experience while saving $16.5K in production budget

Oversaw portfolio of 326 season ticket holder accounts with a total revenue of $2.48M, ranging from personal to corporate, by supervising day-to-day maintenance, seeking upgrades & additional revenue opportunities to sustain long-term loyalty.◼Planned & executed season ticket holder evets for 1,600+ clients, including the annual premium client event, full season ticket holder party, and multiple others, with budgets up to $200K◼Streamlined the annual client welcome package, reduced the overall budget by $16K, and created new digital & print collateral for season ticket holders◼Elected as a Disney Institute Ambassador from 2014-2017 to promote superior customer service ensuring the best fan experience and work environment for the entire staff of 200+

Managed key accounts and drove business development through prospecting and relationship building and management.◼Serviced 285 Season Ticket Holder accounts worth $2.5M by handling issues ranging from day-to-day requests to renewing season tickets◼Exceeded annual suite sales goal by 110% by selling suite rentals for Pacers & Bankers Life Fieldhouse events