Amanda Lavelle Email & Phone Number

Chicopee, MA, US

• Write and edit informative and engaging content in a variety of formats to assist facilities in adhering to safety and environmental regulations.
• Manage products through the editorial and production process, including sourcing material, editing, and formatting text and shepherding content through review, proofreading, design, and final production.

Milford, CT

• Developed and updated SOPs, work instructions, and assessments for training machine operators.
• Examined, documented, and photographed operating procedures and workflow processes.
• Conferred with superintendents, team leaders, and SMEs to provide accurate and concise technical documents.

Rocky Hill, CT

• Created, maintained, and optimized business processes by writing release notes for the healthcare system.
• Translated complex information into clear and concise documentation.
• Produced software user’s guides to assist technical writers with documentation process.

• Authored and edited documentation for new and existing lab equipment and software.
• Improved user's experience of products by updating documents after changes occurred.
• Collaborated with product managers, engineers, and service staff to ensure quality and efficiency of technical documents.

West Springfield, MA

• Wrote copy for hundreds of fabric and supplies products and increased the website's SEO ranking.
• Composed monthly press releases to promote new merchandise.
• Contributed to website’s blog.

Bachelor Of Arts (B.A.), English

Specialization in Professional Writing and Technical Communication

English Literature (British And Commonwealth)

Participated in the UMass Oxford Summer Seminar, a study abroad program for undergraduates at Trinity College, Oxford University in Summer.