Amanda Baker Email and Phone Number

• Manage all training consultants including interviewing, onboarding, coaching, and offboarding• Manage client relationships and requests for services• Lead internal implementation of a Learning Management System (LMS), compliance training, company policies and procedures, employee engagement, standardized job descriptions, salary bands, and employment contracts• Collaborate with Practice Leads on marketing, recruiting, internal communications, sales, recognition, culture, and Diversity, Equity, and Inclusion (DEI), onboarding, benefits, and employee relations• Advise clients through training program strategy, including: - Interviewing, hiring, and coaching of consulting staff - Curriculum development, facilitation, and evaluation - Instructor-led, self-guided, virtual, or blended modalities - Learning Management System (LMS), Digital Adoption Platforms (DAPs), and other learning tech - Budgetary planning and management - Collaboration with labor unions for technology readiness, training strategy, and staff support - Staff training compliance and reporting• Client Projects: o E-Learning Team Lead and Developer o Epic Delivery Manager o Instructional Designer o Epic Training Manager

• Built the first-ever, dedicated EHR education team at BCH of Epic-certified Principal Trainers and consultants for hospital, outpatient, and revenue cycle end users• Directed education strategy for EHR implementation and ongoing support• Managed a $1M Epic Super User program inclusive of vendor selection and invoices• Led the development of an Epic training credentialing program and Specialist Training Specialist program• Led the development of 170 role-specific training tracks with over 850 class offerings• Managed training and security validation events pre-implementation to significantly reduce the number of security-related tickets at Go-Live • Achieved a 5.0 out of 5.0 implementation score from Epic using Epic's Utility implementation model• Achieved 95% provider personalization within 1 month of Go-Live, significantly exceeding Epic's goal of 6 months• Partnered with HR, Clinical Education, and Med Staff Office to develop comprehensive New Employee and New Provider Orientation programs• Prepared budget projections for post-implementation team budget• Mentored team in building Adobe Captivate modules, HealthStream LMS administration, and SharePoint administration• Implemented virtual training and EPCS enrollment in response to the COVID-19 pandemic• Designed and implemented an IT Department Mentorship Pilot Program for IT team members to explore other career paths and grow within BCH

• Led a team of Epic-certified principal trainers to design a big-bang implementation training program for 26,000 hospital and revenue cycle end users• Directly managed 100 Principal Trainers, Credentialed Trainers, and onsite/remote consultants, and coordinated 40 physician trainers using Epic's Specialist Training Specialist approach• Certified in EpicCare Inpatient Procedure Orders (CPOE)• Led the development of an Epic training credentialing program• Led the development and implementation of 185 unique training courses with over 2000 class offerings for go-live• Managed the 450-seat Spectrum Health Learning Center• Managed a $25M training project budget• Presented a proposal to executive leadership for post-live FTE need and annual training budget • Restructured permanent training team with new roles for better customer alignment• Mentored team in building Adobe Captivate modules and HealthStream LMS administration

• Led a team of 12 technology/clinical application trainers and instructional designers responsible for the day-to-day operations and support of training services• Provided oversight, scheduling, and coordination of all training programs provided by the CAS Training Team• Worked with the CAS Director and the team to evaluate, plan, design, develop, implement, maintain, support and train the clinical information systems used at CHCO• Mentored Instructional Designer in the use of Adobe Captivate• Managed the internal communication process for Epic changes, enhancements, and training• Served as a leader and liaison for key leadership groups in the organization• Served as a manager for the CHCO technology training facility• Participated in the evaluation and selection of a new Learning Management System

• Senior Instructional Designer responsible for evaluating current training programs and identifying new ways to use technology to innovate Epic EMR training and communication for all hospital employees• Specialized in provider training for ASAP and Ambulatory• Led Microsoft SharePoint training for intranet team and published sites• Led the Instructional Design team and managed assignments to identify and implement best practices for training delivery and design, including incorporating varying training modalities in training programs to maximize learner interest, engagement, and retention• Built and implemented a modern web portal for employees to access the latest training and communications regarding Epic and CAS Training• Consulted with SMEs to determine the best approach for delivering training to targeted audiences, including physicians, nurses, ancillary, and other support staff, based on content and learning objectives• Designed and developed multimedia learning tools, Adobe Captivate e-learning, and testing modules• Developed, updated, and tested training environments• Composed and published internal communications regarding Epic changes, enhancements, and training• SumTotal LMS administrator

• Senior Instructional Designer & Trainer responsible for performing needs analysis and implementing a national sales training program for our retail sales associates, including new hire orientation, sales, operations, merchandising, and leadership • Initiated and organized strategic training programs by creating project plans, developingcurricula, leading change management programs, and partnering with senior leaders• Designed and developed an internal communication strategy for department Google intranet site to maximize multimedia learning tools• Oversaw work of training resources including subject matter experts and designated on-site trainers• Served as formal mentor for team Training Program Developers to model the standard for instructional design, adult learning methodologies, project management, client management, and communication• Led organization development initiatives including organization design, changemanagement, and team building with an emphasis on employee engagement• Participated in the evaluation and selection of a new Learning Management System

• Curriculum Developer and Facilitator for our corporate, retail, and distribution center associates in the retail industry with an emphasis on Leadership Development and Communication• Developed, launched, and facilitated employee development training to corporate office with curriculum in Communication, Leadership, Retail, Software, and Time Management skill sets• Designed training branding including internal marketing campaigns and communication plans• Partnered with vendors and subject matter experts (SMEs) to conduct needs analysis and build job skill training• Designed and developed the Employee Handbook and various product sales guides• Designed and developed Human Resources training such as employee benefits open enrollment, interviewing, I-9 completion, hiring, and onboarding• Supported a 2-year supply chain project where 5 new systems were implemented for product planners, allocators, and buyers• Partnered with a Change Management consultant to develop Change Management training• Served as a project manager when developing content and end-to-end training solutions for all key businesses• Supported company organizational development initiatives and managed development and implementation of company-wide, year-long employee engagement evaluation and improvement plan• Managed the creation and maintenance of company policies• Developed and mentored team on e-learning creation with Adobe Captivate, Articulate Engage, Articulate Storyline, and Macromedia Flash

• Senior-level Curriculum Developer and Facilitator for cellular product training with focus on multimedia techenologies• Acted as the Product Training Subject Matter Expert (SME) and point of contact for internal employees, which includes advanced product knowledge, functions, software, set up and troubleshooting• Worked in conjunction with various Project Managers and Leads, Learning Multimedia Designers, and other project participants to oversee the entire product training process, including developing online course scripting, story boarding, voiceover talent, scheduling, promotional events, course creation and support documentation for new products• Responsible for coordinating, drafting and relaying internal communications to front-line employees and acting as the single point of contact for all levels of internal employee questions• Supported our internal Content Management System

• Developed and conducted monthly new hire and on-going training classes for customer service, financial services, customer loyalty, and technical support call center representatives, supervisors and managers• Partnered closely with management team and observed live calls each month to maintain understanding of contact center needs• Developed classroom training courses, workshops, assessments, job-aid manuals, and documentation• Assigned special projects including conducting training and on-going support for our contact center vendors, communicating weekly updates for the Ohio Contact Center, maintaining the Content Management System, assisting with UAT testing, and supporting the WLNP team in St. Louis, Missouri