Amanda Burris Email & Phone Number

Pipe Creek, Tx, Us

Pipe Creek, Tx, Us

• Developed strong data governance controls around data service levels, data usage, and information sharing conditions adherence • Oversight of stewardship program development • Oversight of data quality issue management development and member data assessment processes for over 300 data elements serving 14M members through phone, digital, and mail customer channels• Engaged as Subject Matter Expert (SME) in relation to proper use, management, storage, and retirement of data• Coordinated and delivered control adherence and peer-review evidence across eight Data Governance standards • Delivered the member data governance activities, strategy and evidence against the Data Management Capability and Assessment Model (DCAM) resulting in a 3.47 (“developing”) score in year 1 with an increase to 4.63 (near “achieved”) score in year 2• Led development efforts for a data ethics program using industry-standard best practices • Coordinated with IT teams to integrate data governance procedures within the Data Development Lifecycle (DDLC) • Defined requirements with IT for data solutions to support risk remediation around data usage• Tested new and existing features in data tools and solutions against data governance requirements• Partnered with IT teams to mitigate risk around data usage within existing and new data storage systems• Responsible for enforcing data service level agreements (DSLAs) outlining the thresholds for defined data quality dimensions across multiple critical data sets.• Accountable for facilitating the resolution of critical data governance issues to support member data objectives • Managed 150 documented enterprise member data sharing acknowledgements across multiple business partners

• Created a communication plan to socialize awareness around Enterprise Information Governance (IG) objectives. • Leading an initiative to develop and socialize seven Information Governance policies by EOY 2016 to ensure successful adherence to Information Governance Standards.• Acting IG advisor for project teams that facilitate project adherence to Information Governance standards thereby mitigating risk.• Developing a strategic Information Governance practice that, when implemented, aligns with USAA’s mission and serves to strengthen reputation and brand.• Directing alignment of enterprise information governance practices to published IG standards to mitigate risk.• Leads innovative thinking and collaboration across the team and IG partners to deliver a mature, flexible, and adoptable Information Governance framework.• Driving alignment with IG across the enterprise by building functional knowledge around data usage and dependencies.• Delegating duties, mentoring peers, and encouraging transparent communication to build trust. • Utilizing communication skills around small group communication, communication and ethics, and organizational communication & leadership to direct information governance conversations.

San Antonio, Texas Area

• Governance Advisor for P&C, MX, General Counsel, and Enterprise Affairs for Enterprise UDA Governance efforts. • Supported risk mitigation efforts of user-developed applications (UDAs) by above organizations. • Worked closely with business partners and stakeholders to ensure adherence to UDA Governance standards. • Drafted and distributed target-based communications to business partners and executive audiences regarding ongoing or upcoming changes for UDA Governance. • Managed and communicated changes to UDA Governance applications and tools. • Managed updates and change to the UDA Governance SharePoint site. • Updated and distributed monthly dashboards and metrics to business executives pertaining to enterprise and organization-specific progress with UDA Governance. • Partnered with Enterprise Affairs to develop a strategic communication plan to increase awareness of UDA Governance efforts and standards. • Developed a mandatory, enterprise-wide computer-based training (CBT) module to introduce UDA Governance, define roles and responsibilities, and provide context around the significance of UDA Governance for USAA. • Developed a business executive version of the UDA Governance CBT module and updated the existing employee module to communicate recent changes/developments within the UDA Governance space.

San Antonio, Texas Area

• Major Incident Manager for internal and vendor-related service interruptions. • Coordinated and facilitated the return-to-service efforts of IT Teams, business personnel, and extraneous resources from inception of problem to validation of corrective action. • Delivered and presented metrics reports covering efficiencies of escalation efforts. Continued to facilitate the technical team/management meeting. • IT Engineer for Incident Management with focus on reaching yearly improvement goals including improving vendor relations and communications, streamlining escalation and communication processes, facilitating efforts to identify and correct inefficiencies, and improving member and user knowledge. • Coordinated efforts to identify risk at a high-level and establish controls to mitigate risk for the Incident Management process.

San Antonio, Texas Area

• Contacted and engaged required IT resources, communicated ongoing service interruptions, and documented troubleshooting efforts and investigation in a timeline. • Identified and engaged key players for return to service efforts. • Managed and facilitated a technical team/operations management meeting for IT executives and IT personnel to discuss correctional plans for future mitigation. • Created, published, and distributed a department newsletter for upcoming changes, quick wins, and new technologies.

San Antonio, Texas Area

• Team lead to over 60 employees. • Coordinated planned systems maintenance and conferences for unplanned interruptions, provided support to service desk personnel, and communicated business and technical information amongst IT and business support areas and application teams. • Supported software rollouts ranging from operating systems to business-specific applications. • Provided in-person training to both users and support personnel on current systems applications and operating systems. • Participated with the USAA Catastrophe Team which is immediately dispatched to catastrophe sites to setup a mobile network and provide hardware/software support for claims adjusters.

San Antonio, Texas Area

• Provided troubleshooting assistance for all lines of business. • Coordinated and provided in-person training for over 800 field users in different locations. • Coordinated the dispersal and return of equipment during hardware rollouts. • Maintained and repaired laptop hardware and other peripheral devices. • Assisted in software rollouts for field-support applications. • Monitored and coordinated quarterly updates to field users and created training manuals for field-laptop software. • Point of Contact for Catastrophe Teams in order to “make ready” the laptops and peripherals to be sent out to and from catastrophe sites. • Monitored schedules and duties of nine employees. • Supported and provided troubleshooting for PCs, networks, phones, internal websites, laptops, applications and remote LAN access. • Offered phone technical support to all employees and members worldwide. • Coordinated with Problem Managers during network systems interruptions, alerted IT and business support teams of possible systems interruptions, and contacted subject-matter-experts. • Kept a living spreadsheet on call volumes and trends for six-week periods.

Master Of Arts (M.A.), Communication And Leadership

Activities and Societies: Lambda Pi Eta - Iota Rho ChapterThe Master of Arts in Communication and Leadership Studies is designed.

Bachelor Of Science, Computer Information Systems

Activities and Societies: Kappa Gamma Pi Alpha ChiThe program prepares graduates for the wide ranging field of information technology.