Amanda Hester, Mba, Pmp Email & Phone Number

• Responsible for creating and coaching a new process and document controls team to assist with establishing controls procedures, auditing to ensure compliance with newly established procedures, and quality checking documents for accuracy/completeness. • Serve as system administrator and Subject Matter Expert (SME) on a new-to-Avista construction management software, Oracle Primavera Unifier. Includes defining system requirements with cross-functional internal and external teams, influencing change to reduce administrative burden and optimize resources, providing departmental training, developing standard operating procedures, and defining best practices.• Create Standard Operating Procedures (SOPs) based on newly refined/standardized processes, host trainings, and convert to team SharePoint site. Occasionally, working in partnership with the Avista Learning Network to create gamified, required compliance training.

• Spearheaded implementation of and served as Subject Matter Expert (SME) on Oracle Primavera Unifier. • Led development of GPSS Project Management Playbook, an instructional guide that provides information to project managers on departmental and cross-departmental processes, technical form completion, and recommended best practices. • Optimized project efforts by identifying and eliminating wasted resources. Completed in partnership with cross-functional teams by identifying opportunities for improvement and exploring alternatives.• Assisted project managers throughout all phases of a project lifecycle with any needs as they arose, including, but not limited to: cost and schedule management, stakeholder communications, and more.• Proved concept for Project Controller (focus: cost, documentation, and process), a new role to Avista.

Strategized with corporate campaign coordinators to plan, implement, and grow employee giving campaigns, managing more than 100 accounts valued at $1M+.Consulted with the Emerging Leaders Society, a group of early- to mid-career professionals who seek professional development, networking, and philanthropic opportunities.Partnered with the Marketing & Communications team to develop content and communications plans to inspire donors to give and to celebrate companies that ran campaigns.Shared stories of the most vulnerable in our community and those who had been touched by the programs United Way has the privilege of partnering with to influence donors and to drive giving across Spokane County.

Spokane, Washington Area

I began my role at Hospice of Spokane as a temp doing database entry, with no permanent plans on the horizon. Terms like HIPAA and Raiser’s Edge were more foreign to me than the Czech language (Dobrý den!). I had 3 days to cross train with my predecessor. It should be said that I’m a quick learner, and I like a good challenge. I learned how to process donations and generate month-end reports in those first 3 days; after that, I was on my own. Within 90 days, I’d gained my fundamental certification in Raiser’s Edge and saved thousands of dollars on returned mailing expenses. Within 6 months, in collaboration with the Finance team, we streamlined reconciliation processes and minimized errors. Within a year, I achieved professional certification and became the database administrator.I started during the busiest season of the year – Taste of Life. With only 3 weeks until the event, I ran support for an event that I ultimately wouldn’t attend. A year later, I managed all aspects of this signature fundraiser, from sponsor solicitation and venue layout, to ticket sales and item procurement. Working with cross-functional teams, I also coordinated annual educational events, memorial dinners, vendor fairs, golf tournaments and United Way campaigns. Some of my other duties included administration of donor recognition programs, printing/distribution of agency marketing materials, overseeing direct mail projects and sending funny memes (hey, someone’s got to do it).I will forever be grateful for the partnership I had with Hospice of Spokane over my three years of employment. They taught me the importance of seeing the forest AND the trees, showed me the value of collaboration and imparted the wisdom that oxford commas aren’t always necessary.

Prague, Czech Republic

Taught English to Czech-speaking adult students, ranging from high school up to C-level executives.Prepared lesson plans utilizing both provided materials and personal teaching materials.Created course materials, including tests, activities, and worksheets.Focused on correcting students’ grammar, reading, writing, listening, and speaking.Utilized the communicative teaching method to improve students’ speaking and listening skills.

Ironwood, Coeur D'Alene, Id

Worked in a dynamic team environment, successfully trained new bankers, and coached tellers to perform to their highest ability.Interpreted customers’ financial needs and show them how to gain the greatest value from our products and services.Analyzed current customer relationships and proactively contact customers with recommendations to help them achieve financial success.Developed and maintained relationships with Wells Fargo partners to maximize sales opportunities.Provided expert advice to both current and prospective Wells Fargo customers.Offered the right financial solutions to help customers with large expenses, such as saving for college, buying a home, and planning for retirement.

Master Of Business Administration - Mba

Bachelor’S Degree, International Business

Business Transfer

Activities and Societies: Phi Beta Lambda