Amanda Mercer

Amanda Mercer Email and Phone Number

Business Operations Specialist @ Royal Search Group
New York, NY, US
Amanda Mercer's Location
New York City Metropolitan Area, United States
Amanda Mercer's Contact Details

Amanda Mercer work email

Amanda Mercer personal email

About Amanda Mercer

I'm a passionate and kind individual with a Bachelor’s in Business and Master’s in Social Work underway. My part-time academic pursuits enhance my professional skills without compromising my full-time work performance. I bring a balanced approach to my role as an experienced Operations / Sales Coordinator and Account Manager with a passion for mental health and connecting with individuals. I have a proven track record of supporting sales and operation teams, ensuring seamless operations, and maintaining high levels of client satisfaction and retaining relationships. From orchestrating pre and post-sales coordination to managing accounts, I ensure every detail is meticulously handled. Whether it's answering emails, addressing inquiries, or resolving concerns, I am committed to providing exceptional service.My expertise extends to maintaining Salesforce and HubSpot data integrity, generating insightful reports, and contributing to marketing efforts by identifying key targets, developing outbound campaigns, and managing client relations. I am passionate about bridging the gap between business efficiency and client satisfaction.Adaptable and eager to learn, I enjoy exploring new industries and expanding my knowledge base. When I’m not focused on business you can find me with my two dogs, enjoying the sun by the beautiful beach, meditating and journaling or getting in touch with my creative side.

Amanda Mercer's Current Company Details
Royal Search Group

Royal Search Group

View
Business Operations Specialist
New York, NY, US
Website:
thebidlab.com
Employees:
5
Amanda Mercer Work Experience Details
  • Royal Search Group
    Business Operations Specialist
    Royal Search Group
    New York, Ny, Us
  • The Bid Lab
    Account Management Specialist
    The Bid Lab Oct 2024 - Present
    As an Account Management Specialist, I support organizations in generating and securing opportunities that closely align with their goals in the RFP space.- Develop and maintain strong relationships with clients to understand their needs and objectives.- Collaborate with cross-functional teams to create tailored proposals that meet client specifications.- Analyze RFP requirements and provide strategic insights to enhance proposal quality and competitiveness.- Monitor industry trends and competitor activities to identify new business opportunities.- Facilitate communication between clients and internal teams to ensure seamless project execution.
  • The Bid Lab
    Customer Support / Operations Specialist
    The Bid Lab Aug 2024 - Present
    United States
    - Developed an AI Chatbot: Designed and implemented an AI chatbot for our website to assist clients with common inquiries, significantly reducing response times and enhancing overall customer satisfaction.- Maintained and Developed HubSpot Reporting: Managed and improved HubSpot reporting systems, ensuring accurate data integrity and effective segmentation of client lists for targeted communication and marketing efforts.-Main Point of Contact for Client Concerns: Acted as the primary liaison for client inquiries and concerns, effectively resolving issues and providing timely updates to enhance customer relationships.- Identified Gaps in Internal Processes: Conducted thorough assessments of internal workflows, identifying areas for improvement, and successfully implemented process enhancements that increased operational efficiency and reduced turnaround times.
  • Qualitylogic
    Client Engagement Coordinator
    Qualitylogic Jun 2022 - Dec 2023
    New York, New York, United States
    - Organized client meetings, ensuring comprehensive preparation and seamless communication.- Focused on detail and effective coordination, leading to more efficient and productive client interactions.- Built strong client rapport, attentively listening to their needs.- Translated discussions into actionable strategies within Salesforce.- Synchronized efforts across different departments.- Ensured alignment of project status and sales initiatives with the company's overall objectives.- Maintained sustained client involvement post-engagement.- Maximized retention through strategic follow-ups.- Created outreach campaigns targeting new markets.- Expanded market reach and penetrated new client segments.- Developed skills in strategic planning, market analysis, and effective communication.
  • Asphalt Works
    Sales Coordinator
    Asphalt Works Jun 2021 - Jul 2022
    - Founded and launched a seasonal, startup asphalt company, overseeing all aspects of business operations.- Conducted thorough market research and developed outbound marketing strategies to drive business growth and visibility.- Managed all contracts, Requests for Proposals (RFPs), and paperwork to ensure compliance and accuracy.- Ensured client satisfaction by delivering high-quality services and maintaining strong client relationships.- Managed a team of laborers, including scheduling and overseeing their work to meet project timelines and quality standards.- Addressed client inquiries and concerns promptly to maintain excellent customer service.- Maintained data integrity by overseeing the accuracy and organization of project-related information.
  • Carbel, Llc
    Logistics Coordinator
    Carbel, Llc Jun 2020 - Jun 2021
    - Managed a team of drivers, coordinating schedules and ensuring timely deliveries to maintain high customer satisfaction.- Tracked flight and ocean shipments from Europe to the US, ensuring timely arrival and adherence to delivery schedules.- Communicated effectively with clients to address delivery needs and resolve any concerns promptly.- Monitored merchandise location and conducted regular inventory checks in the warehouse.

Amanda Mercer Education Details

Frequently Asked Questions about Amanda Mercer

What company does Amanda Mercer work for?

Amanda Mercer works for Royal Search Group

What is Amanda Mercer's role at the current company?

Amanda Mercer's current role is Business Operations Specialist.

What is Amanda Mercer's email address?

Amanda Mercer's email address is am****@****ail.com

What schools did Amanda Mercer attend?

Amanda Mercer attended Adelphi University, Farmingdale State College.

Who are Amanda Mercer's colleagues?

Amanda Mercer's colleagues are Meghan Paster, Clarise Escobar, Brittany Mcgettrick, Emily Miller, Jordan Daiagi Harary, Scott Theobald, Kimberly Cascio.

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