Amanda Lefranc Email & Phone Number

Salt Lake City, Ut, Us

Instructional Design and Learning Experience Development:Build and maintain Manager Training curriculum and training series, focusing on how to inspire and measure coaching, employee development, and a culture of feedback. Create new content supporting launches of new thought leadership documentation, new programs, and leadership initiatives. Work hand in hand with sales and revenue enablement to build and revise an onboarding program for all sales hires.Program Management:Build and manage a plan for launching an internal knowledge base using our own platform. Launch a performance review process, including designing, adapting, and driving completion to allow for performance standards across the organization. Revise and relaunch a 9box assessment for succession planning across the organization. Design and manage processes for submitting and reviewing learning requests. Manage internal and external teams to complete required projects.

Reston, Va

Instructional Design and eLearning Development:Built and maintained an onboarding program for all new sales hires (as well as sales adjacent roles) using minimal existing content, decreasing average ramp from 6 months to 1.5 months. Identified key skills and behaviors of top performers to develop those skills in others. Created a library of content around sales skills, processes, and tools to be delivered both ILT and asynchronously. Conducted needs analysis for Product Training, Customer Support upskilling, and various product launches and updates. Built and maintained a "Back to Basics" program focused on customer interaction skills. Program Management: Identified and tracked metrics to measure success of onboarding, upskilling and sales skills programs. Collected feedback from learners and stakeholders to improve and adapt programs in a hypergrowth environment. Track and report activity metrics and certifications. Identify additional opportunities to expand skills with existing content outside of original audience. Training Facilitation and DeliveryDelivered a weekly training hour focused on sales skills, process and resources. Facilitated discussions and activities to reinforce and practice skills learned. Delivered onboarding curriculum as needed (cohort model averaging 2/quarter). Facilitated leadership sessions and complex professional development concept application activities in support of a Leadership Development curriculum. Facilitated ILT for customer facing teams on soft skills.

Reston, Va

Instructional design: Designed engaging learning experiences using ADDIE and SAM methodologies. Engaged in needs assessments with various organizations within Bechtel. Worked closely with Subject Matter Experts, identified desired learning objectives and outcomes, and built experiences that changed behaviors to meet those objectives. Socialized designs using storyboards and prototypes to engage stakeholders in the process to eliminate later roadblocks. Redesiged courses to fit new delivery methods. eLearning Development:Authored eLearning courses in Articulate 360 software including Storyline and Rise. Alpha and Beta testied eLearning outputs to confirm viability. Exported SCORM and AICC packages to upload into LMS (Success Factors). Program Management:Worked with vendors, SMEs, Stakeholders, and Developers to develop courses from start to finish, as well as to revise and update existing courses. Bridged across disparate teams to overcome roadblocks and keep courses on track for timely delivery. Sourced vendors, and managed communications through the build and delivery process. Worked with LMS team to ensure uploads were successful and to track completion and other metrics.

Tysons Corner, Va

Supported onboarding and ongoing training needs of a continuously growing sales organization. Projects included:Sales New Hire Training - supported and helped to streamline the Sales Onboarding process. Built and revised instructional content focused on sales skills, sales processes, tools and systems used by the sales teams, and supported curriculum focused on Cvent products for new hires. Built and consulted on change management trainings focused on skills and processes. Maintained, taught and revised content around Salesforce.com requirements and best practices. Revised and updated assessment methods to move knowledge assessments to higher levels of Blooms Taxonomy. Worked with a small team to handle the planning and logistics of classes varying in size and skill level. Ongoing Training - included sales skills, technology and tools, and systems updates. Designed content/curriculum, updated delivery methods and assessments to help improve impact of ongoing sales training. Consulted with non-sales teams to improve the impact of training projects for all audiences within Cvent. Managed eLearning users and tracking usage in New Velocity. Built curriculum for new hires utilizing these resources to provide coaching and certification opportunities.Aided in adoption of a skillsoft LMS system. Built content for the LMS and adapted existing content for eLearning experiences.Operationalized and implemented development plan for Sales Development Representatives.Part of a team building a catalog of courses and opportunities to grow the training program.Facilitated training for various audiences, through distance learning tools and face to face.

Reston, Va

Supported Federal Inside Sales team, focused on Civilian and Federal Systems Integrators and branching into DoD, National Security, and Intelligence Community teams as needed - including backfilling open seats and supporting on boarding of new employees. - Managed and updated Salesforce and maintained data integrity and use Salesforce Tools to build and update reports for all levels of the team, from Field Sales to Sales Directors.- Built and maintained customized Excel-based reports (including Macros/pivot tables) per Manager, Director and Vice President’s requests.- Built and modified quotes in ModelN for Enterprise License Agreements and Special Pricing Forms- Trained Sales Teams on systems and processes, both one on one and in small groups.- Tracked and reported on sales contests, required tasks, and other team activities. - Supported Training and Enablement initiatives by organizing and leading group trainings. - Became the go-to resource for enablement materials in our remote office, and bridged the gap between Reston sales teams and Sales Enablement (in Austin TX), including providing feedback on materials.- Planned and organized team events, including end of quarter/end of year events and group community service days

Reston, Va

Completed candidate sourcing for permanent Finance and Accounting roles provided by clients, using the internal system as well as public job boards. -Contacted potential candidates via phone/email to conduct screening interviews, Including interviewing one on one to determine existing knowledge and experience. - Summarized and shared placeable candidates with permanent placement recruiters

Tyson'S Corner, Va

Supported a worldwide sales team in a training and operations role based out of worldwide headquarters. This role was as a contracted employee of HireStrategy.- Worked with sales leadership and Subject Matter experts to build, manage and deploy training materials and videos. Focused on needs of diverse audiences.- Designed training cycles focused on: Business Intelligence Dashboards, CRM and Quote systems. - Facilitated training face to face and remotely using LiveMeeting, WebEx and Reflector, direct to the Field Sales Leadership. - Created and managed reports through MicroStrategy Business Intelligence Programs and Excel- Communicated with C-Level Executives and the field sales teams to manage updates and reporting for the CEO involved Sales Opportunities. - Part of the team managing and supporting the internal Customer Relationship Management (CRM) tool.

Reston, Va

Part of a retail store team at a high performing location. Customer service, technical troubleshooting and other retail tasks. Additional responsibilities included;- Managed Training of team members, including regular check-ins to track progress. - Supported the needs of the business and any new products or initiatives, through training and one on one mentoring. - Organized and facilitated internal training (one-to-one, one-to-few and one-to-many). including on-boarding, ongoing, and new product information.- Facilitating Customer Workshops and One to One technical training.- Supported Apple culture throughout the team by organizing events and accepting/providing feedback.

Reston, Virginia

6 Month Career Experience program. Selected by the leadership of the region to pilot a new role for our region designed to support training within large retail teams. - Supported a corporate training initiative by: Organizing, Planning, Facilitating and following up on all on-boarding training. - Identified the need for, organizing, designing and overseeing all ongoing training. - Worked with other Trainers to organize training through the market of three 100+ employee stores. - Lead and Supported product training. - Scheduled new hire shifts (groups of 2-15 at a time), measuring acquired skills and scaffolding learning where needed. - Partnered with Store Leadership and other team members to support internal initiatives.- Organized, booked, and managed all A/V setup for off-site training.

Editing Audio (Adobe Audition), Mixing Audio (Adobe Audition), Organizing Archives, Call Screening.

Harrisonburg, Virginia

Girl Friday: Data Entry, Filing, Errands, Resource Management and distribution, Creating a database for Purchase Orders, tracking ordered supplies.

Master Of Science (M.S.), Learning Technologies/Instructional Design, 4.0

The M.S. in Learning Technologies is a comprehensive program whose mission is to provide instruction to successfully integrate design.

Bachelor Of Arts (B.A.), Theatre, Political Science

Activities and Societies: Stratford Players, Alpha Psi Omega,

Fubis Program, German Language, European Union Studies

Study Abroad program in Berlin Germany through Freie Universität Berlin. Full time student for a summer semester.