Role responsibilities:The Office Manager is responsible for all activities associated with running the office and supports the team with administrative tasks and customer communications. Provide administration support to the team, including booking travel, expenses and management reporting Design and implement office procedures, templates and processes Weekly payroll and accounts payable and receivable Preparation of external communications to customers Record management, including filing and archiving Maintaining all aspects of the office, including procurement of office supplies, service technician calls and contractor managementAchievements: Significant reduction in Average Days Outstanding metric for Accounts Receivable Implemented management system to better track expenses

Centre Director

Role responsibilities:The Assistant Travel Centre Manager is responsible for all activities associated with running the retail office and includes managing a team of Travel Consultants. Team leadership and coaching Develop and implement marketing campaigns for both digital and press platforms, including social media and EDM’s (email direct marketing) Responsible for all administrative tasks, including banking, information technology support and document control Analyse and report on all weekly and monthly KPI’s, including budgets and sales statistics Event planning, including venue, audio visual equipment and catering for annual Travel Expo and Travel Club meetings  Organise itineraries and complete travel bookings for clientsAchievements: Increased overall Travel Centre sales by over 10% in the year as Travel Centre Manager Increased personal sales results by over 25% since starting

Establishing and maintaining relationships with cruise lines sales and marketing departments· Proactively researching attractive cruise itineraries in the market with the view to creating compelling cruise holiday promotional packages· Identifying well priced flight and land product to compliment cruise itineraries· Pricing product to create acceptable profit margins· Loading product into reservations and website databases for sale· Briefing telephone sales staff on how to sell packaged product· Creating promotional flyers for use on THE CRUISE TEAM website . Co-ordination and creation of THE CRUISE TEAM's quarterly brochure, Time to Cruise· Conducting analysis and reporting of product sales

Specialised in Fiji, the Pacific, Hong Kong, Singapore and Malaysia, although I was across all International destinationsResponsibilities include: • Co-ordinating the brochure production process for at least 4 brochures per season, ranging from 32-108 pages. Activities included: Research – hotel/tour operator and destination specific, creating a pagination, requesting and coordinating brochure support and finalising invoicing, designing templates, running reports to determine appropriate products to market, updating hotel and tour information on brochure pages, selecting images both generic and product specific, writing destination and product specific introductions, completing pricing analysis and updating pricing grids, creating land based packages for brochure inclusion, selecting appropriate bonus deals, honeymoon offers and value adds for brochure inclusion, liaising with creative designer from brief to sign off, liaising with Printer on print quantity and delivery • Accountability for brochure costs and collection of brochure support.• Competitor monitoring and competitive pricing analysis.• Maximising profitability of destinations sales. • Liaison with suppliers and organising supplier updates for Telephone Sales. • Working with the Sales Department to organise famil trips and escort as required.• Working with the Marketing Department on advertising, flyers and specials. • Liaison with Qantas Holidays Product Department. • Accurate and efficient management of queues, queries and messages. • Attendance at overseas trade shows and travel expo’s.

- responding to agents email and phone queries- providing customers with an exceptional customer service experience;- delivering additional selling opportunities to increase booking via upsell and cross sell across the product range;- using all booking tools and systems to complete quotes, options and bookings; and- performing various sales support activities to ensure the department operates with optimal efficiency and maximum sales.