Amanda Maag, Shrm-Cp Email & Phone Number

United States

• Administers time management HRIS for over 400 employees.
• Administers Human Capital Helpdesk, providing support for over 400 employees.
• Review semi-monthly payroll for exceptions and accuracy for over 400 employees.
• Created and maintain Employee Resources site, a Wordpress site containing our electronic Employee Handbook and over 100 articles on Benefits, Learning & Development and Performance Management.
• Assist with reviewing and updating employee policies. This includes extensive research to ensure compliance with State and Local laws as well as benchmarking best practices.
• Analyze and prepare reports on Human Capital data including demographics, compensation, recruiting efforts, and turnover as needed. Quarterly reports are prepared for the Board.

Toledo, Ohio Area

• Launched and administrated large-scale Learning and Development initiative. Managed LMSand planning of instructor-led trainings.
• Tracked and recorded 3 rd party training opportunities for over 400 employees.
• Analyzed and reported on learning hours and effectiveness.
• Researched and developed metrics to measure learning impact.
• Created and maintained Welltower University intranet site using SharePoint 2013.

• Assisted multiple teams including human capital as needed, demonstrating adaptability tochange, time management and ability to learn new tasks across multiple lines of business
• Updated company intranet using SharePoint 2013
• Processed expense reports using Concur for executive management

Northwest Ohio/Southeast Michigan

• Manage investment team operations with strict regard to FINRA and Huntington regulated compliance procedures
• Assist investment rep and licensed bankers with new business submission and follow-up
• Develop relationships with clients by providing excellent customer service and resolution of various issues in a timely manner
• Established an organizational system for creating and maintaining files for 17 offices

Starr Ave. Toledo, OH 43605

• Managed 3 part time tellers including cross training, delegating, coaching, and evaluating skill
• Resolved customer service needs and problems
• Performed multiple monthly branch audits on cash, security, and monetary instruments
• Managed large amounts of cash in both main vault and personal cash box
• Opened accounts and performed account maintenance
• Maintained composure and multi-tasked under high pressure situations

519 Madison Ave. Toledo, OH 43604

• Actively supported Retail Operations, Retail Administration, Consumer Lending, Marketing, Facilities, and branch teams to promote efficiency
• Designed and implemented Excel reports to assist district managers with tracking productivity for over 50 offices
• Tracked and audited internal branch promotional activities
• Researched and provided detailed responses on questions regarding policies and procedures for operations team and branch staff
• Managed Huntington At Work program, a marketing campaign to increase business and consumer checking accounts

2510 W. Laskey Rd. Toledo, OH 43613

• Participated in on-site office partner program during 2007 Sky acquisition to train and assist former Sky associates
• Processed banking transactions
• Maintained sole control over the ATM
• Performed quarterly alarm tests and monthly security training
• Referred clients to new products and services

Bachelor Of Science (B.S.), Human Resources And Business Administration, 3.94 Gpa

As a non-traditional student, I funded my education through full-time employment. Double-majoring in Human Resources and Business.

Associate Of Applied Business Technology, Business Administration And Management, General, 3.86