Provide open caption services to audiences at scheduled and requested performances at Kennedy Center venues.

Manage ticketing and front-of-house operations for talks, concerts, comedy shows, film screenings, and podcasts. Provide onsite support at large religious services and events.

Recruited, hired and supervised audio description, ASL interpretation, cued speech transliteration, tactile interpretation and open-captioning contractors for performances and events. Provided technical assistance to external producers and organizations managing performances and events in compliance with the ADA, Section 504.

Assisted patrons with gift certificate, merchandise, single ticket and subscription purchases. Executed ticket exchanges and refunds.

Reported to the Director of Ticket Sales and Audience Services and assisted with all facets of the Audience Services department. Created customer service experience for all patrons, guests, and visitors to Studio Theatre by establishing clear lines of communication within the company to the team. Managed the day-to-day operations of the Box Office and House Management team, delivering the highest level of customer service. Other responsibilities included attending technical and dress rehearsals, coordinating schedules for Front of House staff and maximizing sales opportunities.

Supervised an average of 6 volunteer ushers per performance for Company’s productions and presentations at 100-seat Rehearsal Hall and 265-seat Theatre. Trained and scheduled an usher corps of approximately 250 active volunteers.

• Oversaw the scheduling, hiring and training of all part-time concessionaires, house managers and volunteer ushers for Company’s productions and presentations at 265-seat Theatre.• Participated in quarterly Safety Committee meetings. Responsibilities included updates to the safety programs manual, fire code compliance, security operations, and infrastructure upkeep.• Managed accessible performances and services upon request.• Processed payroll for front-of-house employees and worked with Box Office Manager to maintain department’s annual budget of all departments-related expenses and revenue.• Tracked the inventory for items on the concessions menu and placed orders with vendors.• Filled in for Box Office Manager twice or more as needed per week.o Assisted with phone calls, emails and in-person inquiries at Box Office.o Processed ticket sales.o Prepared Will Call tickets to be picked up.o Entered consignment purchases for upcoming performances.

Provided hospitality, travel and educational assistance for “Great Performances at Mason” series’ visiting artists and production staff. Moderated pre-show discussions with scholars and guest artists.

Supervised an average of 4 ushers and 4 volunteer ushers per performance for Mason's productions and presentations at spaces throughout the de Laski Performing Arts Building, 125-seat Grand Tier III, 460-seat Harris Theater and 1,935-seat Concert Hall.

Greeted and guided patrons to seats, collected tickets, assisted with lobby set-up requests.

• Supervised an average of 2 assistant house managers and 8 volunteer ushers per performance for Company’s productions and presentations at 451-seat Lansburgh Theatre and an average of 3 assistant house managers and 22 volunteer ushers per performance for Company’s 775-seat Sidney Harman Hall.• Worked with service providers and patrons to coordinate all accessible programs that accompanied open-captioned, ASL-interpreted, and audio-described performances.• Filled Harman Receptionist and Usher Coordinator position during staff turnover 3/2014-8/2014.o Operated Harman’s gift shop during daytime hours on weekdays.o Handled mail and package deliveries.o Updated list of 1,200 active volunteer ushers.o Built and scheduled volunteer usher assignments for 2014-2015 season.

Supervised an average of 4 ushers and 40 volunteer ushers per performance in the Loge and Boxes sections for Park's performances at 3,800-seat Filene Center.

Assisted during “Hylton Presents” events until full-time staff was hired on Manassas campus.

Assisted with bulk mailing projects, flyer and postcard distribution, database entry, online event postings, and community outreach research.

• Managed guest soloists and conductors as the liaison for the Symphony, including travel and hotel arrangements, scheduling, and contract management. Facilitated all hospitality arrangements for newly-hired Music Director until relocation in 2010.• Coordinated all production and front-of-house logistics with concert venue for Symphony’s Masterworks concerts. Located and booked necessary facilities for auditions, special events, rehearsals, and performances. Acted as the point-of-contact between the Symphony and venue staff during all rehearsals and performances to ensure that events related to the performances ran smoothly.• Managed daily office functions, answering and directing all phone calls, emails and in-person inquiries, executing mass mailings, ordering supplies and assisting with general support for other departments.• Promoted the Symphony on social media platforms (Facebook, Twitter and YouTube accounts) and made changes to the content and design of the Symphony’s website.• Processed, recorded and acknowledged all individual-level donations. Edited and contributed information to grant applications during Director of Development’s remote staffing in 2008-2009.

Supervised an average of 3 ushers and 8 volunteer ushers per performance in the House Left section for Park's performances at 3,800-seat Filene Center.

Assisted patrons and performers on the Orchestra Right and Stage Gate sections of the Filene Center.

Contributed calendar content to MySpace page. Added content to press releases for upcoming press conference at the National Press Club. Revised and created playbill biographies of Barns venue artists.

Generated mailing lists to promote upcoming bassoon and oboe performances. Marketed and managed master class with guest oboe soloist. Organized storage units and assisted in office move.