•Promoted to positions of increasing authority and responsibility due to exemplary performance and strong leadership abilities. •Direct a high-performing team of contractors in a fast-paced agency setting focusing on maintaining project due dates, workload, and field project questions to ensure optimal project success. •Oversee the flow of projects and timelines from start to finish, delivering all projects on time, under budget, and above expectations. •Lead creative email marketing campaigns and monthly e-newsletters, building emails in HTML and visual editors, reviewing test emails, obtaining client approval, and scheduling, contributing to a 55% increase in revenues.

•As HubSpot administrator, create teams and roles to manage team permissions company wide to increase security of account and maximize reporting/organizational structure.•Manage technical aspects of HubSpot used to generate, distribute, and report on leads.•Built CRM data hygiene dashboard and reports to ensure data cleanliness and integrity within CRM database of 30k+ contacts.•Create HubSpot reports, maintain reporting dashboards, and review analytics to help drive decision making.•Build and manage marketing processes and programs utilizing workflows, campaign attribution, forms, emails, integrations/data flows, sequences, and lead scoring.•Implemented new live chat vendor, built out chat playbooks, monitor live chats, setup integration with HubSpot, and maintain users/settings as platform administrator.

•Increase inbound leads by implementing strategic workflows, automations, and chatbots.•Manage HubSpot user roles, key point of contact for questions related to platform, create training documentation, and support integrations with MarTech stack. •Organize and manage detailed contact lists and email segments in HubSpot to maintain positive email health and target optimal audiences, resulting in a consistently positive, on-track health score. •Coordinate with sales and marketing personnel on key campaigns and drive prompt communications with business partners to assure smooth and efficient operations. •Manage all WordPress plugins and theme updates.

•Establish and launch a business offering marketing/business support to a wide array of clients such as Modi Marketing and Herb Miller, Berkshire Hathaway Home Services Real Estate Agent.•Spearhead complex client projects, oversee contractors, and manage comprehensive business files in GSuite and project management systems to drive optimal project success. •Create editorial calendars and guide clients in producing consistent marketing content on blogs, social media channels, and email marketing platforms, increasing brand awareness up to 60%. •Provide high-quality graphic design services, including developing innovative logos, brand boards, workbooks, and ad designs with 97% client satisfaction.

•Gathered and reviewed essential information used to develop/implement strategic marketing plans and ensure promotions remained within budget guidelines•Tracked sales percentages, volume analysis, and dealer attendance trend reports to identify areas for improvement and optimization. •Filtered campaigns for direct mail marketing, emails, and call campaigns, contributing to 65% sales revenue growth.•Designed creative flyers, postcards, and emails in a variety of programs to support enhanced marketing initiatives.

•Coordinated registration renewals for lessees in six states and prepared monthly reports illustrating renewal mailings based on customers.•Built and maintained one-on-one relationships with numerous county and state DMVs to support smooth operations.

•Implemented direct deposit initiatives for the Indiana and Florida operating locations and coordinated the use of a new computer-based program to improve the speed and accuracy of time card calculations.•Assisted the office manager in maintaining employee files, managing payroll for 50+ employees, invoicing 35+ companies monthly and semi-monthly, and ordering all office supplies.

•Managed and optimized the branch cash flow by ordering and shipping all currency within the branch.•Increased branch sales 20% by promoting and opening checking, savings, and loan products for potential customers.