Manager, Service Implementations
Current
May 2023 - Present
AeroLeads people directory · profile
Amanda Cooper Email & Phone Number
Manager, Service Implementations
at
NRTC
1 work email found
@nrtc.coop
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Manager, Service Implementations
Location
New Market, Alabama, United States
Company size
Who is Amanda Cooper? Overview
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Quick answer
Amanda Cooper is listed as Manager, Service Implementations at NRTC, a with 382 employees, based in New Market, Alabama, United States. AeroLeads shows a work email signal at nrtc.coop and a matched LinkedIn profile for Amanda Cooper.
Amanda Cooper previously worked as Project Manager at Nrtc and Project Coordinator at Nrtc. Amanda Cooper holds Bachelor Of Science - Bs, Acquisitions And Contracts Management from Athens State University.
Company email context
Email format at NRTC
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{first_initial}{last}@nrtc.coop
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AeroLeads found 1 current-domain work email signal for Amanda Cooper. Compare company email patterns before reaching out.
Profile bio
About Amanda Cooper
Amanda Cooper is a Manager, Service Implementations at NRTC. She possess expertise in customer service, microsoft office, team building, microsoft word, customer satisfaction and 2 more skills. Colleagues describe her as "Amanda Cooper is a big picture thinker with natural leadership skills. Facilitates problem solving amongst her peers to find a creative solution. Dedicated and hard working, Amanda is an asset to every team." and "Amanda was truly an asset in the retention department and portrayed a high level of excellence during her employment. She was an asset to my team, our department, and the company with her excellent communications skills. She is organized and can work independently and always gets the job done. Amanda had a wonderful rapport with our clients as well as our team. "
Listed skills include Customer Service, Microsoft Office, Team Building, Microsoft Word, and 3 others.
Current workplace
Amanda Cooper's current company
Company context helps verify the profile and gives searchers a useful next step.
Nrtc
9 roles
Amanda Cooper work experience
A career timeline built from the work history available for this profile.
Project Manager
Project Coordinator
Customer Advocate
Feb 2020 - Apr 2021
Quality Assurance Specialist
· Perform call monitoring, providing feedback and trending. · Use quality monitoring data system to track performance and reporting · Provide actionable data to internal support groups · Participate in affiliate calibrations to identify needs and expectations · Participate in coaching and feedback sessions with CSG Agents to drive expected behaviors · Identify trends of improvements in assimilation and training documentation · Identify trends in affiliate dissatisfaction and the ability to streamline improvements
Aug 2018 - Feb 2020
Customer Retention Specialist
· Graduated At&t Management Development Team Class of 2016 and winner of Summit Miami trip 2015 due to top 3% of company performance.· Processing calls indicating a desire to terminate service in order to retain customer loyalty and advance the customer experience. · Resolving technical and billing concerns by linking a customer’s needs with appropriate programming, bundling, and entertainment solutions.· Selected to provide individual coaching observations with peers, assisted training department with agent development, and supported team during supervisor absence.
May 2014 - Aug 2018
Premium Care Agent
· Extensive data entry while assisting callers with credit card application for more than twenty American Express products.· Recommended financial products based on customer needs and current accounts by presenting product features, APRs, and legal disclosures. · Promoted to Subject Mater Expert in Aug 2013 and Premium Care Agent Team in Oct 2013 based on high sales conversions, product knowledge, and customer referrals.· Provided additional training to new hires by testing product knowledge, legal compliance, and overall job readiness. · Tasked with assessing all new hires during Compliance manager’s absence. This included call monitoring to ensure all legal guidelines were met and giving final quality assurance scores.
Jan 2013 - May 2014
Certified Pharmacy Technician
· Complied with federal and state regulations to enter prescriptions in database, prepare insurance claim forms, and fill prescriptions by dispensing and mixing appropriate medicines. · Answering phones and managing customer accounts. Responsible for taking inventory of over the counter and controlled medications.
Jun 2011 - Jan 2013
Radio Dj
Time Broadcasters Inc
· Operate computer system, transmitter, and other broadcasting equipment. Advertising for clients, produce radio program, edit files, and synchronizing computer systems.
Aug 2009 - Feb 2010
Team & coworkers
Colleagues at NRTC
Other employees you can reach at nrtc.coop. View company contacts for 382 employees →
HB
Hayden Bates
Colleague at NrtcGreater Wichita Falls, Texas Area, United States
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AR
Ayyaz Rasul
Colleague at NrtcIslāmābād, Pakistan
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KK
Kevin Kashif
Colleague at NrtcLahore, Punjab, Pakistan
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JJ
Jeffrey Johnson
Colleague at NrtcRaleigh, North Carolina, United States
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LD
Larry D.
Colleague at NrtcGoldsboro, North Carolina, United States
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MB
Mckenna Bowman
Colleague at NrtcCrewe, Virginia, United States
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HS
Hope Slack
Colleague at NrtcWichita Falls, Texas, United States
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SD
Sonni Dunn
Colleague at NrtcLouisville, Kentucky, United States
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CM
Chris Martin
Colleague at NrtcHerndon, Virginia, United States
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TS
Tayyab Sultan
Colleague at NrtcLahore, Punjab, Pakistan
View →
Hayden Bates
Colleague at NrtcGreater Wichita Falls, Texas Area, United States
View →
AR
Ayyaz Rasul
Colleague at NrtcIslāmābād, Pakistan
View →
KK
Kevin Kashif
Colleague at NrtcLahore, Punjab, Pakistan
View →
JJ
Jeffrey Johnson
Colleague at NrtcRaleigh, North Carolina, United States
View →
LD
Larry D.
Colleague at NrtcGoldsboro, North Carolina, United States
View →
MB
Mckenna Bowman
Colleague at NrtcCrewe, Virginia, United States
View →
HS
Hope Slack
Colleague at NrtcWichita Falls, Texas, United States
View →
SD
Sonni Dunn
Colleague at NrtcLouisville, Kentucky, United States
View →
CM
Chris Martin
Colleague at NrtcHerndon, Virginia, United States
View →
TS
Tayyab Sultan
Colleague at NrtcLahore, Punjab, Pakistan
View →
3 education records
Amanda Cooper education
Bachelor Of Science - Bs, Acquisitions And Contracts Management
Associate Of Science - As, General Studies
Associate Of Science - As, General Studies
FAQ
Frequently asked questions about Amanda Cooper
Quick answers generated from the profile data available on this page.
What company does Amanda Cooper work for?
Amanda Cooper works for NRTC.
What is Amanda Cooper's role at NRTC?
Amanda Cooper is listed as Manager, Service Implementations at NRTC.
What is Amanda Cooper's email address?
AeroLeads has found 1 work email signal at @nrtc.coop for Amanda Cooper at NRTC.
Where is Amanda Cooper based?
Amanda Cooper is based in New Market, Alabama, United States while working with NRTC.
What companies has Amanda Cooper worked for?
Amanda Cooper has worked for Nrtc, Neonova Network Services, Directv, West Corporation, and Walgreens.
Who are Amanda Cooper's colleagues at NRTC?
Amanda Cooper's colleagues at NRTC include Hayden Bates, Ayyaz Rasul, Kevin Kashif, Jeffrey Johnson, and Larry D..
How can I contact Amanda Cooper?
You can use AeroLeads to view verified contact signals for Amanda Cooper at NRTC, including work email, phone, and LinkedIn data when available.
What schools did Amanda Cooper attend?
Amanda Cooper holds Bachelor Of Science - Bs, Acquisitions And Contracts Management from Athens State University.
What skills is Amanda Cooper known for?
Amanda Cooper is listed with skills including Customer Service, Microsoft Office, Team Building, Microsoft Word, Customer Satisfaction, Time Management, and Microsoft Excel.
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