Amanda M. Smith Email & Phone Number

Dallas, Tx, Us

- Managing relationships with 40-50 large corporate accounts based in NJ, including but not limited to: ADP, Novo Nordisk, Konica Minolta, Eisai, Otsuka America Inc., Zoetis, GAF, Prudential, L'Oreal USA- Building a strong reputation for Southwest Airlines in the Northeast Region as a top business travel supplier- Educating customers on Southwest’s inherent value proposition while providing them with tangible and tailored cost-saving agreements- Creating and maintaining a proactive, revenue-driving territory plan to achieve annual targets of ~$40 million- Creating a 3x3 relationship matrix with the customer base, while also leveraging internal Southwest resources (Leadership, B2B Teams, Sales Analytics, Ops, Inside Sales and Commercial Teams) to ensure fully collaborative partnerships- Tactfully handling underperforming and noncompliant agreements through continuous dialogue, contract reassessment and creative engagement strategies, translating into conversion of positive revenue generation and marketshare shift

Windsor, Berkshire, Gb

- Provided total account management (group and transient) for the Americas Sales Team on several of IHG's largest global accounts: EY, GE, IBM, Oracle, Salesforce, Apple and WPP-Managed relationships with key customer base in-region to grow partnership opportunities, leveraged IHG's value proposition and grew share for IHG hotels-Managed the entire transient RFP process for 3,000+ hotels in the Americas region, acting as both a customer and hotel advocate, to ensure corporate rate increases were fair and in-line with market conditions-Exceeded all goal components on an overall $77.8 million goal ($6.5 million group; $71.3 million transient)-Strong understanding of overall market dynamics - competitors' strengths and weaknesses, economic trends, supply and demand, etc. and how to sell to assigned accounts-Managed a small team of Groups & Meetings Specialists, helping foster learning and career development for team members

Stamford, Ct, Us

-Managing all corporate transient business transactions for the North America Division (as well as Europe/Africa/Middle East on some accounts) on several of Starwood’s largest global accounts: McKinsey, EY, Accenture, JP Morgan Chase, CITI, Oracle, Cisco, Microsoft, General Electric, Amazon and Facebook-Managing the entire RFP process, acting as both a customer and hotel advocate, to ensure that corporate rate increases are fair and in-line with market conditions-Exceeding all goal components on a $250 million goal, including 130% on new business development and 104% overall-Strong understanding of overall market dynamics - competitors' strengths and weaknesses, economic trends, supply and demand, etc. and how to sell to assigned accounts-Managing a small team of sales coordinators, helping foster learning and career development for team members

Bethesda, Md, Us

-Provided total account management support, acting as a customer advocate for 25-35 mid-sized (<=$10 million annual global spend) corporate accounts in the Philadelphia Sales Area, including customers such as Campbell’s Soup, Church & Dwight, Munich Reinsurance, Children’s Hospital of Philadelphia, Drexel University, Temple University, Bentley Systems, Globus Medical, Goddard Systems and B Braun/Aesculap-Ability to work closely with on-property Sales colleagues to successfully close on large group leads for top customers Campbell’s Soup ($1M) and Drexel University ($230K)-Developed current business needs, growing market share and sought new business for Marriott stakeholder hotels in the Philadelphia East and West markets as well as globally-Developed and implemented the overall account strategy for assigned accounts, including group, transient, extended stay and catering sales business in order to achieve both inhound and outbound revenue goals-Keen understanding of the hotel's primary target customer and service expectations; served the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during programs/events

Bethesda, Md, Us

-Served as a proactive Sales Executive for accounts based in Center City Philadelphia and the surrounding suburbs to the Northeast, developed their current business needs and sought new business for Marriott stakeholder hotels in the Philadelphia East market (Marriott Philadelphia Downtown, Courtyard Philadelphia Downtown, Marriott Philadelphia Airport, Residence Inn Philadelphia Center City, Courtyard Philadelphia Airport)-Consistently performed as a top revenue producer each period for both inbound and outbound Sales revenue goals-Generated $2.2 million in revenue in the first Sales cycle of 2012-Handled the struggling Cranbury, NJ market from August 2011 – January 2012, helping the Residence Inn to become the most improved select-service property in the Northeast Sales Organization in the latter half of 2011 through consistent cold-calling and relationship building in the market-Provided valuable business transient pull-through assistance for stakeholder hotels with deployed, out-of-organization accounts, as directed by Area Sales Leaders

-Served as both a proactive and reactive Sales Manager at two very busy and thriving Residence Inns – handled all business travel accounts, as well as social group contracts and catering requests-Consistently achieved goals of increasing market share with major Business Travel accounts – implemented calculated and appropriate rate strategies and targeted market mix. Consistently achieved $7-10K over budget per month-Developed a strong relationship with Fort Dix/McGuire AFB within first few months in position – secured a 6 month piece of business from the Army, generating $100K in revenue for the hotel-Maintained an extended stay occupancy (ESOCC) of more than 50% each month, with a 51% ESOCC on average-Participated in and achieved certification from Marriott Sales EDGE Extended Stay training – Boston, MA (August 2010)

Orlando, Fl, Us

-Served as a key leader of the Front Office team at a thriving vacation ownership property during a crucial transition period for the resort - helping to maintain satisfaction scores in the 90th percentile to be considered for company-wide Resort of the Year, despite deflagging of parent hotel (Seaview) -Mastered knowledge of the property management and reservation systems, while also incorporating excellent communication skills amongst the Front Office, Housekeeping & Engineering teams to provide seamless and efficient service for guests-Continually recognized by guests in Guest Satisfaction Score reports for providing friendly and helpful service - Winner of the 2009 Q3 property-wide Team Culture Award & Q4 Guest Relations Award

Bethesda, Md, Us

-First-hand participation in the Sales & Events process, from the proposal/negotiation/contract phase to the turnover and event planning phase-Created tailored client proposals and contracts, ensuring accurate account detail before turning signed contracts over to the Events team in a timely manner-Assisted with all aspects of the Site Inspection process, including prospective client accommodations, coordination with hotel operations to block and maintain space, and conducted resort tours for clients-Served as a direct client contact, as well as a valuable internal liaison between the Sales & Events departments-Worked first-hand with upper management on the events side, handling direct client contact and subsequent planning/execution of events for major corporate clients-Keen knowledge and understanding of the Banquet Event Order process, including the interpretation of both the client’s expectations and upholding the standards of internal hotel departments (Restaurants, Banquets, Audio Visual, Operations, Accounting, Reservations/Revenue Management) to provide seamless delivery of guest service

Orlando, Fl, Us

-Marketed to and presented information to hotel guests on the Marriott Vacation Club program benefits through in-person and telephone introductions-Consistently met individual target goals by generating tours for the sales team at Fairway Villas, thus ensuring sales profits for the site-Received recognition awards in 2007 for the following: Team Culture for Q3, Guest Relations for Q4, Expense Efficiency for Q4, Marketing Executive of the Year, Spirit to Serve the Front of the House

Miami, Florida, Us

-Established, maintained and managed relationships with national and international corporate clients, including many Fortune 500 companies for the spa industry’s premier travel marketing company-Monitored client performance and compliance within contract terms, including overall profitability and sales volume-Developed reporting for all creative & copy used within online campaigns, maintaining accuracy for optimum online performance-Worked to improve operational efficiency when interfacing with clients, driving client sales and performance-Developed an understanding of factors driving traffic to corporate website, as well as client performance reports for the Gift Certificate Division

Princeton, Nj, Us

-Liaison between Marketing & Public Affairs and all system departments, including Executive Management-Coordinated special events with local hotels and catering groups for annual physician and nursing awards with 300+ guests-Developed Internal advertising campaign, including coordination of photo shoots with 100+ employees -Co-manager of juried international art exhibit, including work from 100+ artists with physical & mental disabilities -Coordinated media relations efforts for the healthcare system, including placement in The New York Times-Manager and co-producer of $100K employee video to generate awareness for PHCS’ $350 million capital campaign -Managing editor of monthly employee newsletter circulated to 2,800 employees and webmaster of PHCS website-Developed and maintained strong working relationships with key vendors

St. Louis, Mo, Us

-Account team member for a top-five international marketing communications firm-Managed awareness-building, corporate positioning & product branding campaigns for major consumer, healthcare, pharmaceutical & biotech clients -Coordinated several special events dinner receptions at hotels & restaurants for more than 100 investor analysts -Secured media coverage to drive brand profits, sales & market share for clients-Researched and developed presentations for new business pitch opportunities-Conducted market research and competitive analysis for clients -Managed and maintained monthly budget reports for clients

Master Of Science, Public Relations/Marketing Communications

Bachelor Of Arts, Political Science

Education record