Amanda Marta, Aphr Email & Phone Number

Process workers compensation claims and assists HR Director with management of theseManages FMLA and personal leave of absences requestsDistributes all benefits enrollment materials to new employeesAssists the Director of Human Resources with managing open enrollment process for health/dental/life insurance/401 (k), FSA/dependent care/Aflac ancillary plans/Employee assistance programprocesses change of status forms, maintain record of transfers, pay changes, new hires, terminations and notifying Payroll accordinglyVerification of employmentConducts 30-, 60-, and 90-day interviews with new hires and gathers feedbackConducts stay interviews with long term employeesUpdates spreadsheets, uploads new hire paperwork to HRISPrepares paperwork related to terminating employees Review and approve demographic changes made by employees in HRISHandling and processing sensitive and confidential informationFacilitates new hire orientationProvide guidance to employees regarding various confidential issuesAssists HR team with employee engagement eventsUpholds the company culture both within HR and when interacting with employees and patients

Tarpon Springs, Florida, United States

Responsible for activities related to the administration of HR support services and maintenance of HR documentationProject management support to the HR teamResponded to external inquiries for employment verificationInternal inquires from management team related to employee informationProcessed change of status forms, maintained records of transfer, pay changes, and terminations Conducted new hire interviews during the 90 day onboarding processMaintained highly confidential informationOrganized and participated in special projects and eventsVerified renewal of licenses and certifications of employeesFacilitated new hire orientation

Tarpon Springs, Florida

A critical role in the revenue cycle department, responsible for multiple processes prior to and after medical claims are submitted to insurance companies. Daily application of claims denial managementProcessed adjustments, payment transfers, and refunds.Daily utilization of the reconsideration and appeals process.Verified the legitimacy and disputing insurance refund requests and recoupments.Communicated any change in revenue cycle trends to management and team. Insurance verification process. Worked with multiple systems including practice management programs , clearinghouse, and insurance platforms. Worked the life cycle of medical claims through multiple management programs.Reviewed medical claims, including medical documentation prior to insurance submission for errors in coding.Coordinated claim issues with multiple departments in the revenue cycle department and medical clinic to ensure clean claim and timely payment.Communicated and coordinated with management, coworkers, other departments, and locations to review and improve processes.Communication with patients regarding changes or issues with their insurance coverage.

Palm Harbor, Florida

Coordinated all new and existing patient referrals through communication with primary care doctors, specialists, office practitioners, and insurance companiesContacted insurance companies to verify medical benefits, discuss outstanding claims, and dispute any error in insurance payments. Entered patient charges and insurance payments.Assisted the office manager and company owner with assigned projects and tasks.

Bloomingdale, Illinois

Coached, trained, and developed front office team around policies, procedures, customer service, billing, and collections.Managed conflict resolution among staff members and patients to ensure highest level of service was provided.Developed, designed, and implemented criteria of training manual used for new hire training as well as the current policy and procedures manual.Educated, mentored, and supported personnel by leading and facilitating monthly meetings as well as through one-on-one coaching as an approachable team leader.Served as backup to the Office Manager as solution resource responsible for managing staff issues throughout the entire practice.Conducted insurance verification, payment processing, and established payment arrangements.Handled full life cycle of all front office employees including interviewing, hiring, annual reviews, and termination.