I am currently employed in a multi-faceted role in the medical equipment installation industry, that subtly evolved from handling all payroll and HR duties while an employee was on extended maternity leave, into taking over and re-engineering the project administration role. I directly report to the General Manager and handle all project related responsibilities, including, but not limited to all aspects of project administration, billing and accounts receivables.  Discovered and recovered $147k in Accounts Receivables that was outstanding since 2011. Created SOPs for payroll, HR and project administration that did not exist.  Designed project cover sheets and assisted in creating new employment application. Negotiated a 2.5% increase for all pass-thru invoicing with our primary client. Heavily assisted with the contract negotiations with a Top 20 Fortune 500 client (including but not limited to fixed price fee structure for installs/deinstalls, T&L costs and hub locations). Tasked with auditing ISO manager and performing miscellaneous ISO related items. Set-up Accelerated Payment Program with external financial institution that resulted in lower interest fees. Internal resource for IT related tasks and general troubleshooting.  Attend customer quarterly review meetings. Effectively worked remote during COVID-19 pandemic.

Choosing a real estate professional is an important step in any real estate transaction. Whether you are buying or selling property, you want to make sure your agent not only has your best interests at the forefront but that they are also knowledgeable, is honest in telling you what you “need to hear,” not just what you “want to hear,” is responsive to your needs, and has the right “connections.”I am the agent you are looking for! My clients are my #1 priority. I will do whatever it takes to find you the property of your dreams, or net you the most money for the property you are trying to sell. This is my passion and I love what I do. I’ve been in various aspects of this business long enough to have a network of professionals who can assist in any type of transaction, and I have “a little black book” of referrals for those clients who need help with any type of other requests.What you can expect from me:• My ultimate goal is to provide you with outstanding customer service! I want to hear from you again; I want to hear from your friends, your family, and your neighbors. • I promise to be available to my clients 24/7• My services will include high tech marketing techniques to ensure that your listing is available immediately in all types of media.• My personal touches will always be reflected in my work. My personal branding will make a statement and it will be remembered and be appreciated.• My duty is to always represent my client to the best of my ability. If I cannot answer your questions, I will find someone who can. • I will come armed with market insight to help you make the best decision possible. • My honesty and truthfulness will be a testament of my commitment to a loyal business partnership with you.I am extremely excited to be a Realtor in Downers Grove, and build on the reputation that I can “sell this town” or find the perfect place for someone to build their own “hometown pride;” whether it’s Downers Grove, or anywhere in DuPage County.

Under the umbrella of the new organization, I was now performing the duties that which was currently being handled by 3 separate individuals in other offices. This workload required the addition of 1-2 admin staff to my team. I continued to maintain my previous roles/responsibilities, while supporting multiple Directors, Project Architects and Engineers; I also was now responsible for:  Preparing proposals for architectural, landplanning & engineering design services (inc. fee structures, additional services, and AIA standard documents).  Monthly project valuations – review budgets, value projects (current spent, scope creep, assess value of remaining work to be completed, make adjustments to budgets, notify accounting of write-offs, etc).  Project set-up and maintaining of projects in CRM system (Deltek & Newforma). Prepare response letters to Village and City officials as it pertains to permit submittal comments. Log and document all incoming and outgoing RFI & Shop Drawing submittals (in certain circumstances, actual processing of RFI & Shop Drawing submittals). All AP/AR related activities, including negotiation & payment disputes.  Acting as the IT liaison – coordinating various IT installs, upgrades, fixes, troubleshooting, maintenance & service calls. Assist marketing team as needed – gathering info such as resumes, project details or other data research for RFPs; occasional proofreading and/or editing. Travel arrangements for all office staff. Attend quarterly meetings in Iowa. Employee appreciation – responsible for coordination various events throughout the year to boost employee morale (ie. picnics, outings, appreciation week, awards, etc.)

** While employed as Office Manager, I also filled the role as a Project Coordinator for the Design Team, as well as Billing Coordinator which is typically handled by 2 separate people in other office locations. **Project Coordinator Role:• Directly assist (1) Director of Business Development, (1) Director of Healthcare, (2) Project Architects, (1) Structural Engineer, (1) Civil Engineer and (5) architectural designers; as well as coordinate projects our office was teaming with from the other 5 offices (located in IL & IA). • Prepare all master land planning and hourly design agreements.• Prepare proposals for architectural and engineering design services, including fee structures and additional services options; generation of AIA standard documents.• Set-up and continue to maintain those projects in CRM programs - Deltek Vision and Newforma.• Prepare proper hard-copy files as well as network folders. Notify all parties of processes, budgets, deadlines, locations of files, etc. • Monthly project valuations – review budgets, value projects (current spent, scope creep, assess value of remaining work to be completed, make adjustments to budgets, notify accounting of write-offs or write-ups, etc.) • • Project specific monitoring for clients and other tracking methodologies and spreadsheets.• Project closeouts • Prepare specifications manuals as necessary; specification research• Prepare response letters to Village and City officials as it pertains to permit submittal comments. • Log and document all incoming and outgoing RFI & Shop Drawing submittals using Newforma. In certain circumstances, actual processing of RFI and Shop Drawing submittals. Billing Coordinator Role:• Generate invoicing (inc. specialized client specific data reporting, input into client specific billing systems). • Problematic AR/Collections that could not be resolved by the Corporate office. • Tracking of payment receipts.• Negotiation/payment disputes.

* a Marth family-owned business that was sold to Shive-Hattery, Inc in June of 2006.A role which started as a temporary executive assistant position turned into a full-time role when the previous employee suddenly stopped coming to work. It was an opportunity for me to help a company transform itself.  Streamline and document actual SOPs (Standard Operating Procedures) for the entire office which did not exist at the time (ie. payroll, billing, collections, timesheets, HR related, etc). Expanded admin staff so that my focus could be more directed to project management versus office day-to-day management. Keep track of architectural licenses and continuing education credits for all licensed architects in the office. Processing waivers of lien and requests for certificates of insurance. Generating invoicing and handling all A/R and collections, including problematic accounts requiring delinquency resolution. Preparing all specification manuals; specification research for all projects. Maintaining staff calendars. Assist in design of company website.

• Answer phones - screen phone calls for President of company.• Typing correspondence.• QuickBooks data entry.• Assist office manager with billing duties.• Prepare specifications manuals for projects.

Due to my substantial contribution in the customer service department and acting as a liaison with the software development group during that tenure, the management group asked for my transfer to their department. My direct experience with our customer’s needs using our proprietary software contributed to the several projects I was assigned to work on.  Primarily responsible for functional requirements gathering, analysis of business practices, proposing of database structures and design layouts, composing of design documentation, performing system testing and implementation of product releases. Project Lead of design of a new web-based forecasting tool that streamlined the inconsistencies in the current process; new tool became the standard part of tool set for all total end-to-end IBM outsourcing solution. Transformed a manual “Request for Quote” process into an electronic format, allowing for a 50% increase of productivity time to customer support personnel. Introduced new order placement functionality to current toolset that allowed for more accurate tracking of inventory/bulk ordering process; resulted in acquiring two new customers and increased revenues for the organization. Published article: “IBM DAAS: The Silent Partner” that chronicled the organization’s history and their expertise in the marketplace (June 2001).

As a Lead CSR, I was responsible for the overall account success (including implementing productivity improvements, vendor management and the support of Service Level Agreement requirements). To maintain this success, I trained, mentored, and coached a team of 5-7 CSRs. In addition to issue identification and escalation, workload balancing and measurement analysis of these individuals on a day-to-day basis, I also performed the following: Primary individual responsible for documenting all Standard Operating Procedures for the entire customer support department.  Lead spokesperson regarding services offered; responsible for giving demos to internal and external customers (foreign & domestic) on tools and practices.  Project Lead responsible for documenting, coordinating, and implementing turnover of company’s entire lease portfolio to IBM Global Finance. Participant in IBM’s e-Mentoring program with Chicago Public School system. Received several awards and over 7 letters of appreciation from external customers and business partners for my contributions to my account’s success.

Support Day-to-Day Operations such as:• Order Placement - price quoting, validating of order, generating purchase orders.• Order Maintenance - tracking vendor shipments, product returns.• Invoice Reconciliation - reconciliation of invoices to shipments, allocation of credits, payment to vendors, management of problem invoices.

• Typing contracts and other legal documents.• Providing customer service to a large network of remarketing companies.• Operations responsibilities (i.e. product returns, shipping, replacements).• Support team in closing facility by organizing lot sales, consolidating inventories, cleaning up system to ensure accuracy.

• Typing correspondence and legal documents.• Preparation of sales marketing materials.• Filing of contracts, product acceptance documentation, and maintenance of library files.• Updating documents in systems (ie. sent dates, acceptance dates, offsite storage dates, etc.)

• Answering switchboard of 65 lines.• Basic customer service.• Attendance for entire company.• Miscellaneous typing and other office duties• Small projects from various departments (human resources, marketing, etc.)• Greeting all guests.