Amanda Matteson Email & Phone Number

Sacramento, CA, US

Menlo Park, CA, US

• Led the end-to-end roll-out of various operational support workflows & workflow enhancements for to increase support efficiencies, improve partner experience, and scale support infrastructure for high-profile media.
• Managed multiple large-scale, cross-functional projects in parallel – including upfront user and stakeholder research, technical and operational solution design, technical implementation and roll-out, training and.
• Worked with cross-functional teams including product, partnerships, policy, operations and engineers to identify opportunities for operational improvements and launch solutions to enhance partners’ support experience.
• Led the implementation of a cross-vertical support solution to enable triaging between Tier 1 and Tier 2 support teams to improve the experience for partners and increase workflow efficiencies
• Owned the roll-out of operational support to enable publishers to apply to be registered into Facebook’s News Page Index, which required significant XFN partnership to build a complex yet scalable operational solution
• Owned the development of infrastructure to evaluate and conduct quality assessments across Media Ops workflows to ensure consistent high-quality support for partners

Worldwide, OO

As a Consultant at Deloitte Digital, I’ve led global marketing technology assessments and implementations for Fortune 100 clients across mulitple industries. As a subject matter expert in marketing automation, I’ve helped clients capitalize on the value of their investments in SaaS marketing platforms by driving quick-wins, while also positioning marketing.

Worldwide, OO

As an Analyst at Deloitte Digital, I worked with Fortune 500 companies across industries to help solve critical and complex business challenges by designing and launching global, scalable marketing and sales technology platforms. Client Service Highlights Served as the Functional Lead for the deployment of Eloqua across the US and UK for a Fortune 500.

Devloped recommendations to improve Cal Poly’s alumni relationsby analyzing multiple large alumni survey data sets using SPSSWorked with a research team to provide a Fortune 50 retail company insights into consumers' shopping behaviors based on eye-tracking data. Research included comparing actual shopping behavior (measured using eye-tracking data) to.

Worldwide, OO

Participated in Deloitte´s Global Internship Program where four weeks of my internship working in the Deloitte office in Madrid, SpainDeveloped reference guides and documentation on best practices and learnings from US based projects to support the growth of the Technology Consulting practice in Spain in the financial sectorWorked with a global team to.

Denver, Colorado, US

Organized the collection of donations and set up the Red Dress Gala auction, which raised over $20,000 for the Alpha Phi Foundation, benefiting women’s heart health organizations

Carlsbad, CA, US

Researched and analyzed the offerings of competitive broadband providers to create a competitive intelligence database to inform decisions on product optimization and service offerings. Analyzed third party market research to define Exede’s target market and identify profitable new markets Conducted secondary research to discover which additional services.

Bs Business Administration, Marketing Management

Integrative Nutrition Certificate Degree, Foods, Nutrition, And Wellness Studies, General