-Onboards, trains and leads an international team of software developers, of 5 internal employees, alongside a team of 3 outsourced contractors across different time zones, to ensure their integration and equip them with the necessary skills for success.-Designs and leads the team in a comprehensive UI/UX overhaul of our web-based Portal application comprising over 40 pages, as well as our Mobile application spanning 24 pages, significantly enhancing user experience and modernizing our platforms to meet evolving user expectations.-Gathers project requirements and create user stories for feature requests demonstrating a keen understanding of stakeholder needs and translating them into actionable tasks.-Implements processes in team efficiency resulting in more than a 200% increase in ticket closure in the past 12 months.-Maintains an agile development process including sprint planning, daily stand-ups, sprint reviews, retrospectives, and managing the Jira board to facilitate Scrum, ensuring project goals are met and all team members are accountable for their work.-Completes thorough code reviews while also contributing and submitting pull requests, ensuring high code quality and fostering collaboration while leading by example.-Achieves high team satisfaction with workload and environment, fostering a positive culture and demonstrating qualities expected of a Team Lead.

-Designed, architected, and developed an internal mobile application enabling technician managers to create a limitless troubleshooting process for any scale types to be used in the field, improving troubleshooting accuracy and reducing physical manuals.-Developed features and bug fixes for scale technician application using Blazor and EF Core Web APIs, ensuring seamless functionality and optimal user experience.-Created a user-friendly sales lead generator for scale technicians using Xamarin, streamlining the lead generation process and enhancing sales efficiency-Set up an internal Learning Management System (LMS) using Litmos, providing a centralized platform for employee training and development, enhancing knowledge retention and skill acquisition across the organization.

-Enhanced an ASP.NET MVC application with an Oracle database for the county’s court management system.-Collaborated with departments to design, develop, and maintain training webpages for the case management system and e-filing software.-Organized Jira tickets and bi-monthly sprints, documented in Confluence, and ensured effective communication among teams.

Consulted with high level business contacts to assist in a full solution sale and effectively managed customer pipeline.Developed and delivered keynotes focusing on end users’ product understanding for specific lines of business and customer empathyCreated a SMB upskill/refresh keynote for chat and delivered it during team meetings

Specialized in virtual facilitation and delivered 6+ remote module based training sessions for new hire training and 2+ upskills which lead to employees being able to deliver a positive memorable experience and above average resultsRestructured content to fit the needs of a Retail to small medium business phone sales team including setting a schedule approved by both the manager for the business and the training managerPlanned a daily schedule to effectively facilitate activities to cement understanding, to clarify and reinforce concepts while giving an appropriate time for breaks in allotted timeAdministered skill demos to ensure specialists understand and can apply skills learned throughout trainingStrengthened team morale by recognizing obstacles, communicating how to overcome them, and by creating a sense of accountability and community through team-building exercises and gamesIdentified performance gap and outlined coaching plan with underperforming specialists to achieve above average metrics overall compared to site averageTracked and maintained attendance and increased employee accountability resulting in increased utilization

The software Guild is an intensive, fast-paced apprenticeship program that produces .NET/ C# full stack software developers.Used C# and the .NET framework to create a business application for a flooring company that enabled users to add, delete, & edit clients and orders. The program was also capable of reading and writing to folks to allow for product and state tax updates.Built two websites, a restaurant and a dice game, that incorporated multiple pages, imagery, and internal links using HTML, CSS, Javascript, and Bootstrap.Utilized Github through gitbash for version control

Hired, educated and trained store associates on company standards and customer service best practices and maintained top 10% in all of my storesCreated schedules to utilize maximum productivity time with minimal payroll anticipating volume based on sales trends and release schedule