Amanda Boyd Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney CBD, New South Wales, Australia

• Responsible for all corporate and government customers, including solution scoping, requirements gathering, workshop facilitation and documentation, and supporting the Solution Architect and Project Manager with the.
• Working across multiple project streams with Agile delivery methodology
• Developing user stories, business and technical requirements, acceptance criteria, test cases, test plans, project closure documents to ensure desired business value and platform functionality
• Providing clear and concise documentation of agreed solutions, implementation plans and operational documentation
• Liaising between business and technical staff to ensure a mutual understanding of processes and applications
• Leading and facilitating workshops with the business and key stakeholders to develop detailed requirements,

Sydney, New South Wales, Australia

• ResponsibilitiesMy role was to support the delivery of IT managed services for a large government entity (GovConnect) by assisting the APAC Service Management Lead and GovConnect Service Management Lead on a range of.
• Contributing to the development of ITIL framework documentation aligned with ITIL v3 and Unisys global processes
• Developing and maintaining strong relationships with the business and supporting areas, both internally and externally
• Driving workshops and leading discussions around ITIL processes
• Gathering and analysing existing process documents, provide potential process improvements
• Working with the ServiceNow architect to troubleshoot and resolve issues

Sydney, New South Wales, Australia

• My role was to support the Business Improvement Manager by working on a range of business initiatives and projects to deliver organisational outcomes and impacts in line with iCare’s strategy, policies and.
• Contributing to the development strategy, framework and new concept documents
• Contributing to the development of ITIL framework documentation aligned with ITIL v3
• Developing and maintaining strong relationships with the business and supporting enabling areas, both internally and externally
• Developing and maintaining project schedules, including a high-level view of the overarching schedule for reporting
• Contributing to workshops for the development of processes, policy or systems as required

Sydney, Australia

Transitioning Transport Agencies and Vendors to the Transport ITSM toolset. To align with the strategic direction to move to a single ITSM toolset.ResponsibilitiesMy role is to support the delivery of the Making IT Work For You (MITWFY) Program (formerly known as NGIS), underpinning the IT Strategy for Transport for NSW.Outline of Tasks-Support the build.

Sydney, Australia

• LendLease Group is a listed property group specialising in project management and construction, real estate investment and development. Responsibilities: My role is to administer, support, develop and maintain the.
• Providing IT Service Management support to over 16,000 users globally
• Work with the global ServiceNow Project Team and EUC team to manage issues and defects as part of the Enterprise Service Delivery Program
• Liaise with users to gather data, refine business requirements, and define user stories and process flows
• Prepare test cases, conduct UAT Sessions and manage UAT exit criteria and sign-off
• Track, report and manage the resolution and retesting of Project defects

Sydney, Australia

• RXP Services Limited (RXP) is a technology consulting services company providing professional services to S&P/ASX200 corporations and government bodies in Australia and Asia for over 20 years.Responsibilities: My role.
• Working systematically and intuitively with key stakeholders including the client and the Practice Manager to understand their high level requirements
• Developing and documenting first class solutions, based on client requirements
• Liaise with users to refine business requirements and define user stories and process
• Establish and maintain relationships with clients as a source of informed, reliable, professional advice about solution options
• Administration, maintenance, development and implementation of customised ServiceNow solutionsSpecific Project Work:

Sydney, Australia

• My role is to provide applications support, administration, and maintenance for ServiceNow, SharePoint, ASP.Net and Cloud-based business applications. I am also responsible for helping to identify system, training and.
• Administration, maintenance, development and implementation of the company’s IT Service Management application, ServiceNow; including migration and testing of customised solutions, enhancements, defects and change.
• Liaise with and educate the Service Delivery Manager and IT Support Teams to ensure appropriate response to incidents and ensure that Incident Management and Change Management procedures are followed correctly
• Develop, implement and maintain customised SharePoint solutions including SharePoint-based online forms using Microsoft InfoPath and Nintex Workflow and CastIron integration
• Administration, maintenance and development of the company’s global SharePoint intranet portal
• Administration and maintenance of SharePoint farm and liaising with systems team to ensure optimal performance

Sydney, Australia

• My role is to undertake client facing as-well-as internal facing business analysis, application development and support activities and to engage with customers in regard to scoping, developing and delivering SharePoint.
• Preparation, development and implementation of customised SharePoint solutions using the tools available within MOSS as well as the additional functionality provided by Microsoft Office SharePoint Designer and K2.
• Configuration, migration and testing of HP ServiceCenter and ServiceManager implementations
• Systems support for Westpac and the NAB Asset Management systems, including: - The development SQL queries to aid in the extraction of information and modification of data; - The development of Crystal Reports to meet.
• Sourced and refined business requirements and prepared project and technical documentation, including user manuals, installation guides and UAT plans and test scripts
• Preparation of RFT’s (Response for Tender), including the preparation of Statements of Requirements, Statements of Work and High Level Assessments

Sydney, Australia

• My role as part of the PGM-IT Team, primarily the IT Manager, Senior Business Analyst and Project Manager, with day to day business systems support. I was responsible for the administration and coordination of all.
• Liaised with clients, stakeholders and other departments within Pfizer
• Managed the daily systems administration, such as creating new user accounts, maintaining user security groups and re-activating disabled accounts
• Gathered and refined business requirements and prepared project documentation
• Managed enhancement projects
• Developed and maintained the department’s internal website and project portals using Microsoft Windows SharePoint Services (WSS), including the administration of user access and security

Bachelors Degree, Information Systems

Activities and Societies: Systems Analysis & Design, Management Information Systems, Decision Support Systems, Project Management, UML

Diploma, Web Development

Activities and Societies: Software Development Lifecycle, Object Oriented Programming, .NET, ASP, XML

Diploma, Pc & Network Support