Amanda Mccorkle Email and Phone Number

- Apply knowledge of core business processes, products, and systems to the requirements gathering process and the identification of risks and dependencies- Provide measurable data to support recommended strategy and prioritization of features and functionality; define success, how it should be measured, and what must be achieved to be successful- Partner with Sales, Marketing, and Customer Service to evaluate and prioritize opportunities and help develop the product vision and strategy, including enhancements and new product offerings on our platform- Provide clear definition of expected outcomes which enables teams to collaborate and deliver a successful product

Provides business analysis and project support to 26 County departments including Land Use and Environmental Services, Charlotte Mecklenburg Library, Park and Recreation, Courts and Jails, Water and Power, etc. Elicits and analyzes business needs for highly complex projects, determines impact and integration of solutions to business processes and systems, and validates that solutions fit within the long term strategic vision of Mecklenburg County ITS.

Gathered requirements, determined timelines, set priorities, and created user stories and acceptance criteria for implementation of BI requests to directly support Payment Services reporting in an Agile environment for a team of 12. Worked closely with senior Finance management and their teams to understand their evolving information needs, ensuring that the BI strategy and agreed solutions were fitting; represented those needs in development planning. Provided leadership and priority setting for a team of 7 developers (SQL, ICOMS, AS400), articulating business needs and removing roadblocks. Maintained and updated documentation of knowledge assets; e.g. data models, business rules, technical specifications (data mapping, data flows, reporting content, data dictionaries). Analyzed regional and market-specific applications and reporting to identify and decommission duplicates, and determine necessary enhancements to those that would remain to support an enterprise structure. Created and analyzed project plans, business cases, scope documents, BRDs, use cases, user stories, and product backlog.

Provided support and assistance to internal and external customers for escalations of any IT-related issues, ensuring successful, timely resolution and strong communication between technical staff and end users. Acted as a Business Analyst and Project Coordinator, utilizing internal resources to gather requirements and determine efforts with various personnel groups, schedule project calls, document responsibilities for Advisory Council, and create branded, professional metrics presentations.

Managed and coordinated phased implementations of online bill payment services including sale, requirements gathering, implementation, acceptance testing, and customer service training on completed applications. Wrote in-depth proposals and business cases, responded to highly technical RFPs and RFQs, conducted competitive analyses, and maintained excellent business relationships with resellers and customers.