Amanda Michelle Griffiths Email and Phone Number

Support the pre-hearing conferences process by preparing resources, distributing materials received for the presiding officer, preparing and posting agendas, maintain attendance reports, take minutes and  format and assist with the drafting of presiding officer reports, and entering documents and tracking actions from pre-hearing conferencesCreate new hearing files, ensuring completeness and suitability of file components and distributes materials to hearings participants. Opens electronic and/or hard copy hearing folders and responding to enquiries from legal counsel as requiredProviding administrative support to members of the Discipline and Fitness to Practise Committees and clerking both contested and uncontested remote hearings and pre-hearings, setting up virtual hearing and panel rooms prior to hearings, preparing hearing materials for panel members, including exhibit logs, panel attendance and related forms, and posting agendas and related hearing materials for remote hearingsProvide technical support to all hearing participantsCoordinating the issuing of witness summonsesMaintain and update unit procedures and hearings checklists and templatesDraft correspondence and distribute decisions to legal counsel, employers, complainants, members, and internal staff for publication and archivingProvide post-hearing follow-up, including updating hearings tracking data, profiling decisions in tracking system, and advising department staff of dispositionClose hearing files

Provided administrative support to team of Complaints Associates, the Inquiries, Complaints and Reports Committee, and the Discipline Committee which included processing mail, preparing standard correspondence, acknowledging original dental/medical records, filing, printing, copying/scanning, preparing Records of Investigation (ROIs), maintaining an effective “bring forward” system, transcribing notes and voicemail messages, while adhering to legislated timelinesWas responsible for the Intake and processing of all inquiries, complaints and registrar’s reportsCreated and updated hardcopy and digital complaint and registrars report files using the College’s case management software and kept the intake tracking system accurate and up to dateResponded to and triaged telephone, mail and email inquiries regarding the College’s complaint and report process and redirected when appropriateResearched and compiled the disciplinary history of members (Dentists) involved in a complaint/investigationExplained the complaints process, the Regulated Health Professions Act and the regulatory discipline process to the public verbally and in writing, or explained complaints process and governing legislation to members of the public, anticipated and identified the needs of callers in order to respond neutrally without injecting personal opinionsAscertained accommodation needs of complainants if applicable and worked with colleagues to coordinate translation services, verbal complaints or third-party consent documentationCreated learning plans, produced training guides and materials, explained processes and procedures to ensure a robust understanding of role and anticipated common errors to solve problemsCoordinate meetings both on site and virtually (using WebEx and Zoom), coordination of food services and printing of conference/meeting materials, preparation of agendas and taking minutes of meetings as well as following up on agenda items for completion

Responsible for the day-to-day administrative support of the Vice President of Distribution and their department in areas such as correspondence, meeting arrangements/scheduling, time management, information maintenance and general office supportProduce / process correspondence covering a broad array of routine and confidential subject matter including reports, statistical data, submissions for approval of budgets and human resource materialsMake all necessary arrangements for meetings including the preparation of agenda, acquiring of meeting room, arranging for audio-visual or other equipment, preparing and issuing meeting notices and hand-outs etcAttend meetings as required and take notes. Gather agenda items for scheduled meetings by canvassing staff and participantsDevelop agenda and make all necessary travel and accommodation arrangementsFollow appropriate travel policies, including obtaining appropriate approvals for out of province and out of country travelEstablish and maintain physical and electronic records for the Manager, comply with appropriate retention schedules. Edit, compile/ summarize data, as necessary, to convert to the required end productPrepare required forms, summaries etc., and/or take required routine action to implement results, (computer input for example)Review forms, reports and other forms of information to be processed (time reports, expense reports, etc.) for conformity to all governing requirements (policies, collective agreements, human resources policies and procedures.