Key Responsibilities• Set and execute a Resourcing Strategy for relevant business areas, in line with the overall Resourcing and People strategy, including permanent, contingent, and internal requirements.• Accountable for delivering, regularly updating and reporting on the Resourcing Plan to the relevant stakeholder groups, including (but not limited to) the Headcount Owners, Community or Business Leaders, HR, and the Head of Resourcing Delivery.• Lead, manage and develop multiple and complex attraction strategies for ongoing resourcing needs, individual vacancies, and projects.• Produce and analyse data to support with the understanding of trends.• Identify and recommend improvements to processes and working practices.• Maintain an up-to-date knowledge of employment law in relation to recruitment and selection • Translate the Demand plan into a Resourcing Plan, taking in to account the requirements of the business on a 3–12-month horizon. • Maintain an up-to-date knowledge of employment law in relation to recruitment and selection and working knowledge and understanding of the practical application of the Resourcing governance and controls framework.• Advise and guide employees on the application of Nationwide’s resourcing policy.

Key Responsibilities• Accountable for the overall delivery of the end-to-end recruitment process across various business areas, delivering against Nationwide’s agenda.• Own relationships with Senior Business stakeholders up to Leader of level, understanding strategies and operationalising workforce planning.• Set and execute a Resourcing Strategy in line with the overall Resourcing and HR Strategy, including perm, contractor, internal and SoW requirements.• Lead and manage a small team to ensure an outstanding delivery of process.• Undertaking of external analysis, benchmarking and horizon scanning to provide useful insight to the business area.• Lead, manage and develop multiple and complex attraction strategies for ongoing resourcing needs, individual vacancies, and projects.• Work with the business area to influence brand recognition in own sector, ensuring appropriate tactical deployment of brand in sector and translation of brand into attraction strategy.• Maintain an up-to-date knowledge of employment law in relation to recruitment and selection and working knowledge and understanding of the practical application of the Resourcing governance and controls framework.

Key responsibilities• Manage the end-to-end recruitment process across various business areas, delivering against Nationwide’s agenda.• Deliver creative sourcing methods to attract and engage candidates, to fill vacancies and build a candidate pipeline/talent pool.• Maintain up to date knowledge of competitor’s recruitment activity and provide insight into their attraction strategies.• Conduct candidate assessments including, shortlisting activities, telephone screening, online assessment (SHL), case studies, presentations, and interviews.• Accurate management of candidates via the in-house systems, coordinating candidate status and relevant communication and ensuring the best experience for all candidates.• Management of the internal and external candidate offer negotiation and on-boarding process.• Advise and guide senior managers up to ExCo-1, and employees, on the application of Nationwide’s resourcing policy.• Maintain a thorough understanding of resourcing processes and operational risk concepts.• Drive improvements within my hiring communities.• Provide regular MI to the resourcing function and business areas.• Deputise for Resourcing Manager allowing me the opportunity to further develop my skills and knowledge and take on additional responsibilities such as: Executive recruitment, target operating model reviews and input into people boards.

• Actively sourcing talent from online databases, job boards, LinkedIn, social networks, referrals, competitor MI and other appropriate search tools and matching to positions across the business.• Proactively and effectively manage candidates to ensure they receive a seamless candidate journey and experience• Ensures all candidate and attraction data is input into resourcing systems in a timely, accurate and consistent manner.• Developing a talent pool of candidates to improve recruitment efficiency and cost efficiency• Provide support and advice to the business and delivery teams on talent acquiring and direct sourcing.• Working closely with Resourcing Consultants during the recruitment process to ensure the right candidate is recruited to the right role in the right timescale, for the right cost • Conduct market research and mapping against specific job roles or project requirements and provides feedback and insight to Resourcing Sector, highlighting potential challenges and concerns.• Identify and recommend improvements to processes and working practices.

Key Responsibilities• Actively sourcing talent and matching to positions across the business• Conducting competency-based candidate interviews • Developing a talent pool of candidates to improve recruitment efficiency and cost efficiency• Active use of a variety of sourcing tools - social media, job boards, referrals, competitor MI• Working closely with Hiring Managers during the recruitment process to ensure the right candidate is recruited to the right role in the right timescale, for the right cost• Ensuring appropriate advertising, attraction, sourcing and selection tools and strategies are used• Proactively and effectively manage candidates to ensure they receive a seamless candidate journey and experience

Key Responsibilities• Working to minimise both internal and external risks whilst ensuring that the branch complies with all quality and non-sales related regulatory policies and procedures. • Use MI to identify where control and risk performance fall below standard, identify trends, establish root causes and take robust corrective action.• Maximise the resource of the people in the branch to improve customer experience by ensuring that I have the right people in the right places at the right time to provide the best possible customer experience for our members.• Support the Senior Area Team risk agenda by providing support to other branches to help manage their risk and controls effectively.• Provide information to both the Senior Branch Manager and Customer Service Manager to enable them to review risk effectively in all 1-1’s and I was involved in reviewing risk in employee 1-1’s where needed.• Making timely business decisions for both myself and my team to ensure that all customer needs were met, whilst adhering to all retail processes and maintaining a safe working environment.

Key Responsibilities• Supporting the Branch Manager in team management, supervision and administrative duties, whilst developing and motivating the team. • Responsible for branch running and achievement of branch target and key business measures• Resource management, and investigating and dealing with customer complaints. • Selling General Insurance, Protection, Flex and Credit Card and achieving branch sales.

Key Responsibilities• General cashiering duties• Customer service and administration• Referrals and lead generation to Mortgage Consultants and Financial Planning Managers • Interviewing on a non-advised basis selling savings, banking, loans and general insurance