Manna Supply, Inc. is an award winning, Philadelphia based, MBE/WBE Certified Small Business that operates as a wholesale vendor of electrical, mechanical/HVAC, data communications, safety/security, plumbing and general construction supply products.

Support the Groups Division in selling and fulfilling customized group itineraries ranging from flights to multi component packages and inclusive study abroad trips for Key Travel’s customer base including faith-based organizations, non-profit organizations, and academic institutions.Responsible for all facets of the division including proposition development, account management and execution of sales and service plans, budget management, recruitment and team leadership.Achieved… Show more Support the Groups Division in selling and fulfilling customized group itineraries ranging from flights to multi component packages and inclusive study abroad trips for Key Travel’s customer base including faith-based organizations, non-profit organizations, and academic institutions.Responsible for all facets of the division including proposition development, account management and execution of sales and service plans, budget management, recruitment and team leadership.Achieved over 75% year over year retention of non-contracted customers in 2019.Manage divisional budget exceeding $12M in sales.Increased customer profitability by 2% from 2019 to 2020 through strategic pricing strategies, staff education and training, and improving supplier relationships.Develop, track and measure objectives and targets for Team Managers and Agents based on company KPIs and budget.Lead business reviews and provide performance reports to Senior Management, Executive Team and board to share results.Provide project management support to all Operations-related projects across the business.Empower Team Managers to coach and train team members to meet individual targets and provide high quality service to customers.Run monthly forecasts based on contracted business, potential opportunities and other assumptions to ensure division is on track to meet budget.Work with Sales and Account Management teams to manage new lead generation, expand cross market opportunities, bid on RFPs, and develop sales proposition.Evaluate headcount needs and develop staffing model to ensure high levels of efficiency, productivity and profitability across the Operations Division to support our customers.Provide change management support during times of extreme change such as implementation of new technology and integration of acquired businesses. Show less

Manage group travel and events for large corporate meeting and incentive trips, destination weddings and media groupsLeverage resources including Revenue Management, Product Managers and Directors of Sales to negotiate the maximum group concessions for clientsDevelop and foster relationships with top producing travel agencies to promote repeat business by participating in tradeshows, award ceremonies and sales callsResponsible for all team management duties including… Show more Manage group travel and events for large corporate meeting and incentive trips, destination weddings and media groupsLeverage resources including Revenue Management, Product Managers and Directors of Sales to negotiate the maximum group concessions for clientsDevelop and foster relationships with top producing travel agencies to promote repeat business by participating in tradeshows, award ceremonies and sales callsResponsible for all team management duties including personal development plans and performance reviews, commission structure, and promotional budget expenditureDetermine and enforce Quality Assurance guidelines to ensure best in class customer service levels and lead by example when handling escalated client issuesIncreased lead conversion from 17% to 28% by developing additional sales tools, incentive programs, business processes and performance reports Show less

Hired, trained and managed team of thirteen Sales Specialists and Coordinators Tracked and reported employee performance metrics to increase productivity leading to a 52% increase in department sales over previous yearImplemented new CRM system (Salesforce) in order to grow sales and customer experiencePlanned and led site inspection trips to educate sales team on destinations and resortsIntroduced and maintained third party website to manage and organize… Show more Hired, trained and managed team of thirteen Sales Specialists and Coordinators Tracked and reported employee performance metrics to increase productivity leading to a 52% increase in department sales over previous yearImplemented new CRM system (Salesforce) in order to grow sales and customer experiencePlanned and led site inspection trips to educate sales team on destinations and resortsIntroduced and maintained third party website to manage and organize attendee registration Show less

Brought in an average yearly revenue of over $1.8 million; $900,000 over yearly goalBooked over 300 wedding groups, acquiring 9,600 new customers to Apple VacationsConsistently exceeded monthly booking and sales objectives by 50% over annual targetParticipated in marketing initiatives including blogging, posting on social media sites and website developmentTrained new hires, delegated tasks to Guest Coordinator, and problem solved within the department as… Show more Brought in an average yearly revenue of over $1.8 million; $900,000 over yearly goalBooked over 300 wedding groups, acquiring 9,600 new customers to Apple VacationsConsistently exceeded monthly booking and sales objectives by 50% over annual targetParticipated in marketing initiatives including blogging, posting on social media sites and website developmentTrained new hires, delegated tasks to Guest Coordinator, and problem solved within the department as Senior SpecialistPromoted to Team Lead in February 2015 due to outstanding sales, customer service and leadership capabilitiesSupervised other Specialists in meeting monthly departmental booking goal through streamlining processes, highlighting exceptional customer service, and superior sales skills Show less

Participate in planning weddings of up to 150 guests with budget range of $80,000-$200,000. Facilitate and manage on-site venue preparation, wedding production, and vendors. Assist the day-of wedding coordination including the ceremony and reception for 10 fall weddings.

Contacted vendors and managed vendor relationships for current and future bookings. Surveyed and measured event space to determine design layout and rental placing. Arranged and designed florals and other visuals for elaborate events.

Assisted in planning, marketing and promotional campaigns designed to promote various businesses. Managed social media campaigns for clientele and agency including Facebook and Twitter. Composed and issued promotional e-mails and press releases for upcoming events.

Established initial consultation with brides to determine objectives and requirements. Collaborated with venues to create budget for clientele. Created, presented and revised menu proposals for wedding receptions. Front and back of the house catering experience for over 35 different events including corporate meetings, bar/bat mitzvahs, weddings, and sweet sixteens.