• Processed company’s online banking issues coming from LatMex region in collaboration with a remote team based in Chile, Colombia, Mexico and Usa in order to ensure timely problem resolution • Prepared LatMex Problem Management Records (PMRs) thru its entire lifecycle, by leading major problem review (MPR) calls with regional and global Subject Matter Experts (SMEs) to identify problem root cause and remediation to prevent recurrence• Prepared reports on team’s key performance… Show more • Processed company’s online banking issues coming from LatMex region in collaboration with a remote team based in Chile, Colombia, Mexico and Usa in order to ensure timely problem resolution • Prepared LatMex Problem Management Records (PMRs) thru its entire lifecycle, by leading major problem review (MPR) calls with regional and global Subject Matter Experts (SMEs) to identify problem root cause and remediation to prevent recurrence• Prepared reports on team’s key performance indicators (KPIs) for a more objective evaluation of the LatMex Problem Manager’s (PbM) team and looked after the team’s records by rising on a weekly basis, quality issues that may jeopardize the team’s KPIs• Published analysis of Must Win Battles and Problem Management Record´s quality reports to keep the LatMex PbM team on the right direction and support the regional senior management decision-making process• Coached team on a weekly basis by indicating how to work on issues that may jeopardize the team’s KPIs and help them keep on focus in order to ameliorate their results for the end of year performance review Show less

• Optimized implementation time in 50% of the last phase of a construction project by creating execution plan and monitoring progress to ensure punctual time of delivery• Evaluated and negotiated subcontractors’ proposals for supply of raw material and final works, taking into account company’s budget and guaranteed that contracts were carried out on time to ensure appropriate project culmination• Created and developed a commercial property management company focused on administering… Show more • Optimized implementation time in 50% of the last phase of a construction project by creating execution plan and monitoring progress to ensure punctual time of delivery• Evaluated and negotiated subcontractors’ proposals for supply of raw material and final works, taking into account company’s budget and guaranteed that contracts were carried out on time to ensure appropriate project culmination• Created and developed a commercial property management company focused on administering family business’ constructed buildings to ensure good maintenance and permanence over time Show less

• Led e-voting demonstrations to the Ministry of Interior in Denmark, INE in Mexico, CNE in Ecuador, and TSE in Honduras, leading to accomplishment of 2 business deals• Collaborated with sales team on general and technical issues leading to product sales of over $5 million; assisted with over 10+ sales leads to respond to client questions• Coached sales and marketing teams to expand understanding of current products, focusing on competitive advantages, new products and technical… Show more • Led e-voting demonstrations to the Ministry of Interior in Denmark, INE in Mexico, CNE in Ecuador, and TSE in Honduras, leading to accomplishment of 2 business deals• Collaborated with sales team on general and technical issues leading to product sales of over $5 million; assisted with over 10+ sales leads to respond to client questions• Coached sales and marketing teams to expand understanding of current products, focusing on competitive advantages, new products and technical features, boosting sales by 15% in a year Show less

• Led a cross-functional team in Brussels to gather information to define initial parameters of the Belgian e-voting project, where 17,500 voting machines were deployed to serve 2.8 million voters• Identified and evaluated opportunities to incorporate e-counting technology for the Mayor of London 2010 elections, to develop a proposal in partnership with North Irish voting company Opt2vote• Coordinated technical preparation and logistics of technical presentation across 10 different… Show more • Led a cross-functional team in Brussels to gather information to define initial parameters of the Belgian e-voting project, where 17,500 voting machines were deployed to serve 2.8 million voters• Identified and evaluated opportunities to incorporate e-counting technology for the Mayor of London 2010 elections, to develop a proposal in partnership with North Irish voting company Opt2vote• Coordinated technical preparation and logistics of technical presentation across 10 different countries to accomplish successful product demonstrations and trade shows Show less

• Designed interfaces in a project for Venezuela’s largest retailer, in collaboration with heads of cross-functional teams, to effectively integrate Oracle retail (Retek) and the client’s legacy system • Headed a team of 3 software developers to implement interfaces between Retek and legacy system• Designed and developed test cases, provided guidance to a team of 4 testers to trial Oracle Retail products (RMS, WMS, Allocation, ReIM, EDI) during the go-live preparation