With a B.P.S in Hospitality Administration/Management from New York Institute of Technology, I have developed strong communication, organization, and interpersonal skills that I apply in my current role as a Client Services Representative at Chase Receivables. In this position, I provide excellent customer service and support to clients who need assistance with their accounts, resolving issues and inquiries in a timely and professional manner. I also work as a Marketing Director at Shamuel Installation and Services Inc., where I design and implement effective marketing strategies and campaigns, increasing brand awareness and customer loyalty. I also gained experience in the hospitality industry as a Guest Service Agent at Hyatt House White Plains, where I ensured the satisfaction and comfort of guests, handling reservations, check-ins, and requests. Additionally, I am certified as a Wedding Planner and a COVID-19 Contact Tracer, demonstrating my versatility and adaptability. I am passionate about helping people and creating positive experiences, always striving to deliver high-quality results and solutions.