• Conduct full life-cycle recruitment including candidate sourcing, screening, interviewing and offer negotiation and communication• Develop sourcing strategies in partnership with leadership, as well as candidate pipelines for specific positions• Share market research and trends in candidate flow, market reactions and awareness to local/national branding• Interview and evaluate candidates using consistent templates and processes, including phone and digital interviews, leveraging behavior-based interview and assessment techniques• Demonstrate best practices, troubleshoot with team members and serve as a mentor / coach on recruitment initiatives• Demonstrate diversity awareness and use sourcing techniques that reach diverse populations• Actively champion diversity recruitment strategies• Consult with Hiring Manager, Human Capital Partner and other key stakeholders to create a competitive offer using tools, benefits and compensation• Debrief hiring manager and candidates throughout recruitment process• Work with Hiring Managers to build overall understanding of position requirements, department goals, and organization business plan• Demonstrate and apply knowledge of recruitment related employment laws • Develop and communicate action plans for aging requisitions • Partner with Service Advisor to initiate offer pre-employment screening• Actively participate in Talent Acquisition projects. Projects could include large scale process improvement initiatives, social media, participation in user councils and/or in diversity events• Created a tool to standardize offer justifications throughout Optum Tech

• Collaborate, consult and communicate effectively with all Talent Acquisition (TA) stakeholders throughout the recruitment lifecycle • Identify and respond to customer needs, utilizing systems and technology to take the appropriate action to drive quality outcomes• Effectively manage shifting levels of workload in a dynamic environment • Consult effectively with other Human Capital stakeholders to ensure consistency in policy and process management • Identify and initiate process change and innovation • Assist on projects and ad hoc work related to staffing, mergers and acquisitions, compliance, case management, onboarding, assessments, etc. • Apply knowledge of our services and operations to educate, influence and advise our peers and stakeholders from an end-to-end TA Services lens to drive positive outcomes• Process confidential information with discretion

• Duties and responsibilities are in four primary areas: business processes/procedures, system administration, user support and project management for the MSU four-campus finance/accounting systems, EDM, & PCI.• Proactively identify and recommend system-enabled business process and/or procedure improvements in finance/accounting area.• Participate in the development and analysis of business processes. Collaborate with manager and finance/accounting teams to implement process improvements, reduce risks, increase controls and/or increase customer satisfaction.• Create, develop and maintain campus-wide online finance training. Coordinate with University Business Services/Accounting Services for users with training needs or “how to” questions.• Lead functional administration of the finance/accounting area ERP modules and other finance/accounting related systems (e.g., Commerce Manager, QuickPay) for all MSU campuses and agencies, ensuring system integrity and security.• Plan and execute finance/accounting area software upgrades, develop test plans and communicate effectively regarding timing and impacts both internally and externally to the organization.• Manage departmental communications across all four campuses on processes, schedules and other relevant information including month-end and fiscal year-end close.• Manage user account security for Banner finance/accounting systems, SABHRS, AssetWorks, PCI and ensure overall system security.• Manage departmental projects with limited scope and/or small project teams, creating schedules as well as communicating clearly with stakeholders.• Website maintenance for University Business Services, PCI, and EDM

• Provide prompt, enthusiastic customer support to existing and prospective customers, through email, phone, chat, and Zoom meetings• Customize the Commerce Sync experience for each merchant by assessing customer fit, guiding them in the use of the service, helping them with feature selection, and ensuring their expectations are met consistently• Technical and process troubleshooting with merchants using tools including Jira, Splunk, third-party APIs, and QA/sandbox environments; ultimately assisting in application of resolutions• Onboarding/training of new Customer Experience team members• Creation and management of online self-help content• Project owner for new chatbot implementation• Assist in applicable account issues including billing, cancellations, and refunds

• Lead the Functional/Technical Systems team • Consult with department heads to identify suboptimal business processes using ad hoc reporting tools, including SQL, Argos, UC4, and Toad • Provide time-sensitive database auditing for corrective action • Provide project management for various internal and external projects and collaborate with multiple cross-functional teams • Supervise faculty/staff access to student data within the student information system • Primary trainer for Functional/Technical Systems • Maintain budget for Functional/Technical Systems Department including for CLE travel • Work remote/as part of a distributed team

• Posted degrees and certified compliance with requirements and conditions of program articulation and transfer agreements • Assisted with management of the commencement budget • Various report writing responsibilities • Responsible for communication with students regarding all aspects of commencement activities • Analyzed and resolved academic and system issues for faculty, staff, and students, as well as worked with advisors, deans, and provost to resolve graduation issues

• Design wedding books, newsletters, invitations, posters, flyers, and more • Photograph weddings, engagement photos, and landscapes• Clients include Habitat for Humanity of Cleveland, Anglen Photography, Scenic City Mini Golf, Walmart in Fort Oglethorpe, among others

• Design flyers, email blasts, department identity, newspaper advertisements, and more• Completely redesigned two booklets used for recruitment purposes• Collaborate on website management• Maintain design consistency • Communicate with clients and printing companies

• Solely responsible for evaluating students’ eligibility for graduation • Increased graduates on average 27.3% every year and 224% overall through analytics using tools such as Argos and MS Excel • One of only two “scribes" that maintain curriculum in Degree Works • Worked successfully in a 19-member team environment while simultaneously supervising multiple student and temporary workers • Communicated between Admissions/Records and IT for problem resolution and to improve processes • Project management - Research and implementation including projects such as graduation commencement and Degree Works procurement