- Act as the primary point of contact, responsible for driving and obtaining the high project satisfaction ratings with current client program managers. - Lead and manage projects to convert customer's communication and requirements into clear, measurable actions that can be tracked to meet the manufacturing processes and customer’s requirements.- Ensure projects are released to production in a timely manner to meet customers timelines- Work closely with procurement to control material cost for clients and projects- Perform detailed contract review of purchase orders received from customers- Provide ongoing program monitoring and status reporting both internally and externally- Monitor excess, orphan, and obsolete material and disposition with customers- Provide ongoing sales support to organically grow customer accounts- Collect and submit necessary data to initiate and enable completion of quotations for customer product

• Manage invoicing for the FAA, on-time payments for a $20 million portfolio.• Stepped in as FAA Procurement Specialist for 9 mos• Enter/Review/Approve 3rd party purchase orders and placed orders with our suppliers.• Maintain accurate and organized order files, order acknowledgements, and customer contactinformation.• Double-check customer orders and information before filling out order forms to preventunnecessary delays and errors.• Enter new customer orders, with emphasis on error free order management.• Communicate with operations to verify lead times, schedule customer orders according to theirdelivery needs and communicate special handling requests.• Assist customers by providing tracking information and resolving shipping or merchandiseissues.• Coordinate shipments and communications on critical items per orders.• Compile the contractual monthly FAA Invoicing package.• Responded to requests for information on materials to inquiring parties.

•Enter new customer orders, with emphasis on error-free order management. •Enter changes and cancellations using established business rules.•Proactively communicate in a timely manner with external customers about order verification, order status, pricing, and shipment status. •Communicate in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.•Maintain accurate and organized order files, order acknowledgements, and customer contact information.•Coordinate shipments and communications on critical items per orders. •Be responsible for engineering functional objectives and initiatives in support of our strategic plan. •Process customer invoicing requests.

• Pull and analyze data/reports from Customer websites, as well as promotional events• Completed new item paperwork, vendor setup, display setup, spec change, price change and promotional contracts for review• Receive retailer contracts, verify, sign, scan and submit to account.• Manage retailer promotional system; (ie: Symphony).• Manage Client promotional system; (ie: Blue Planner).• Run cost analysis, then handle markdown and discontinuation program paperwork

Operational Excellence Team-Inventory Management ~ Business Operations Group ~ Internal Business Process Compliance and Data Management

Customer Service * Order Management * Billing, Credits & Pricing Team Lead * Logistics Analyst• Manage price tables in ERP system by updating and approving product rates through the Sales Department to ensure accurate billing• Approve and process over $4 million worth of trucking invoices for payment by validating accuracy among recorded files in ERP system, saving the company $180,000 by identifying double-billed invoices• Maintain financial balance between Preferred Sands and customers through the creation of invoices and credit memos• Reconcile monthly inventory using excel and work with up to 15 vendors to ensure loss is within the accepted shrink margin of 2% or less• Monitor outbound and inbound railcars daily to Preferred Sands and customer facilities in the U.S. and Canada as well as verifying border documents accuracy• Enter weekly Free on Board (FOB) plant orders for contract customers into ERP system ensuring efficient order fulfillment process and provide strategic issue resolution for core customer base• Create monthly reports for processing plants to calculate shipment activity such as tons lost each shipment, overloaded shipments, total shipped loads, and transit times/delay per each destination to evaluate the plant's operating efficiency

• Supervised staff and dining functions to ensure timeliness and accuracy of orders to satisfy customers’ experience• Hired and supervised up to 50 new employees for open job positions and created training processes including both computer-based and educational training guides to ensure knowledgeable staff and better customer service satisfaction• Directed monthly staff meetings to develop targeted customer service goals and increase efficiency among staff functions• Diagnosed and resolved computer-based transactions on the restaurant’s POS dining system• Constructed, modified and improved menu specials based on current market and seasonal trends to generate increased sales • Processed daily cash transactions and cash collections throughout the day, depositing up to $2,500 per shift

• Promoted multiple of store products through demonstrations• Communicated with customers and attended to individual needs• Tendered up to $5,000 per day• Memorized all produce product codes to make customers transactions more efficient• Organized and arranged items to improve efficient stacking and carrying methods