Amanda Mullane Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

- Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but you'll also be talking to customers on the phone every now and then.- Owning customer communications and issues from initial contact until resolution- Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of - Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions

Dublin, County Dublin, Ireland

As a Global Product Support, I am responsible for providing technical support by troubleshooting bugs in the different types of advertising on a social media platform. • Develop deep knowledge within a complex product group.• Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or de-bugging.• Own tasks end-to-end until they are assigned to specialist.• Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.• Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team• Partner with product support group specialists to determine solutions to advertising bugs and product confusion• Facilitate a high-end customer experience related to support for advertising bugs• Mentor team members and own product support areas.

Dublin, County Dublin, Ireland

Due to my extensive experience dealing with customers from different locations and now with my advanced English communication skills, I joined the sales and customer service team providing customer support in selecting clothing and accessories for luxury events and occasions.• I represent the brand and its values while maintaining a deep knowledge of external policies and guidelines and applying my previous customer service skills to provide the best customer experience and retention.• Maintain in-depth knowledge of products and brands as well as trends and new opportunities to provide a better customer experience Achievement: Collaborating with other team members, we not only meet goals and objectives but exceeded them by twenty-two per cent for three consecutive months, leading among the other stores in the internal evaluation ranking - crucial for customer confidence and retention, given the teamwork and willingness to better develop within the company.

Brazil

After an outstanding professional development, I started my own media agency while planning my relocation to Ireland. Therefore, I remained active and provided services remotely to the Brazilian market while adapting to the new culture and learning English by attending the Dublin Cultural Institute course.• Media control and text and language adaptation for public understanding - turning sensitive subjects into awareness and education while arousing interest • Published and monitored posts on a variety of subjects within the health field periodically and through metrics, established new goals and objectives for the page• Applied applications like Inshot, Canva, and Photoshop to create, edit and program media content

Teresina, Piauí, Brazil

I started as a communications specialist, and by understanding the needs of readers and customers in a sound and consistent manner, I got promoted on different occasions ending up as Corporate Communication Manager and being directly responsible for four top priority accounts from different sub-segments within the health industry• I conducted the review and managed the creation, editing, and publication on social media - aligning with customers and other team members on the scheduled content for daily publication • Used the educational content to raise public awareness on certain Health subjects. By doing it, I added value to the brand that hired the service since they optimized costs, as people would act more on the prevention, but also improved the brand perception in the market• Actively participated in events organized by the different departments and maintained contact for the disclosure to occur in a way to attract the public, press, and local media for high coverage - provided support for interviews and visual content• Monitored and managed social media - provided support and responses to users of the networks and thus maintained excellent knowledge of the area, services and products offered• Maintained strong relationships with web designers and developers to provide the best user experience possible - using feedback and profile analysis to periodically improve applications and keep up to date with new informationAchievement: Using digital strategy and in partnership with a team, I was responsible for consolidating the company's social media, with great emphasis on Instagram, where the profile created during my leadership reached more than thirty thousand followers - with great efforts, studies, and working actively in an organic way for the growth and consolidation of the sites.

Teresina, Piauí, Brazil

After acquiring relevant experience, I was responsible for intermediating actions between a set of companies and the press to provide greater reach and views through different communication channels. I conducted market research and analysis of the target audience to boost the performance of companies within the niche segment and support them achieve their goals.• Managed the image and profile of the company and its employees to find issues and opportunities to amplify its reach and gain greater relevance within the searches - using the metrics of the networks for verification• Maintained contact with journalists and other advisors to negotiate materials, texts, and relevant content for the media• Actively participated in the creation of text - used an exciting fact to generate a subject and arouse public reactions - in addition, dealing with other members of the team for management of all creative processes involved

Teresina, Piauí, Brazil

I started in the communication field as an intern while attending my studies, being responsible for applying my theoretical knowledge in practice and performing clipping while leading the internal communication management. This environment developed critical skills related to organization and attention to detail due to the intense flow of information. • Analyzed the headlines and news involving the company and, through studies and communication strategy, provided answers and all necessary press advice to maintain the reputation and image

Master'S Degree, Digital Marketing

- Developing strong and practical skills in the areas of Search Engine Optimisation (SEO), Web Design, Digital Video Analytics, Display.

Ba (1St Class Honours Equivalent) In Journalism, Communications

- Built strong communication (both verbal & written), analytical and marketing skills. - Technical training in journalism for print.

Master'S Degree, Master Degree In Communication