Amanda Estes Email & Phone Number

St Louis, Missouri, United States

o Oversaw reservations for 2 restaurants and a hotel by answering 60+ calls daily, noting demographic information, and addressing customer concerns to drive operational efficiency and increase customer service satisfaction. o Part of the team who helped the company receive a Forbes 4-star rating.o Ran switchboard by answering over 100 calls per day.

Jacksonville, Florida, United States

o Generated invoices.o Maintained billing accounts.o Provided top quality customer service to clientele.o Data entry.o Proficient in 10-key.o Resolution of disputed charges.o Generated monthly financial reports.o Referred accounts to collection when necessary.o Consistently received awards for top monthly performance.

Jacksonville, Florida, United States

o Accounts receivable and payable.o Managed a team of 5 to 7 employees ensuring their productivity and commitment to customer service.o Led conflict resolution involving team members and customers.o Performed regular employee performance evaluations.

o Coordination between property owners and vendors for maintenance of properties.o Hiring vendors and overseeing work performance and job fulfillment.o Inspection of short and long-term rental properties ensuring all aspects of property remained in working order with impeccable appearance.

Master Of Science - Ms, Psychology, Senior

General psychology classes include statistics, assessment, forensic psychology, social psychology, environmental psychology, and research.

Bachelor Of Arts - Ba, English Language And Literature, General, A

Activities and Societies: Sigma Tau Delta

Bachelor Of Arts - Ba, English Language And Literature/Letters