Amanda Estes Email & Phone Number

St Louis, Missouri, United States

o Oversaw reservations for 2 restaurants and a hotel by answering 60+ calls daily, noting demographic information, and addressing customer concerns to drive operational efficiency and increase customer service satisfaction. o Part of the team who helped the company receive a Forbes 4-star rating.o Ran switchboard by answering over 100 calls per day ensuring each customer’s questions were answered accordingly or directed to the appropriate department for assistance. o Assisted the manager of the Oaklawn Jockey Club with any tasks necessary to accommodate the most high-priority clientele.o Developed successful relationships with all restaurant and hotel managers to ensure superior quality service.o Stayed up to date on all company events to assist customers with questions.

Jacksonville, Florida, United States

o Generated invoices.o Maintained billing accounts.o Provided top quality customer service to clientele.o Data entry.o Proficient in 10-key.o Resolution of disputed charges.o Generated monthly financial reports.o Referred accounts to collection when necessary.o Consistently received awards for top monthly performance.

Jacksonville, Florida, United States

o Accounts receivable and payable.o Managed a team of 5 to 7 employees ensuring their productivity and commitment to customer service.o Led conflict resolution involving team members and customers.o Performed regular employee performance evaluations.

o Coordination between property owners and vendors for maintenance of properties.o Hiring vendors and overseeing work performance and job fulfillment.o Inspection of short and long-term rental properties ensuring all aspects of property remained in working order with impeccable appearance.

Master Of Science - Ms, Psychology, Senior

General psychology classes include statistics, assessment, forensic psychology, social psychology, environmental psychology, and research.

Bachelor Of Arts - Ba, English Language And Literature, General, A

Activities and Societies: Sigma Tau Delta

Bachelor Of Arts - Ba, English Language And Literature/Letters