Amanda Grass Email & Phone Number

Orlando, Fl

Ensure internal and external customer satisfaction. Processes TSA and SEVIS applications for training at two training facilities. Plan and execute internal employee events. Work across departments to create processes to ensure a positive and welcoming customer experience. Provide leadership for all customer relations team members.

Winter Park, Florida

Single point of contact for 3,500 fractional real estate owners providing technical assistance, website navigation, travel plans, and the reciprocity program. Managed the reciprocity trading program amongst 14 International Luxury Private Clubs. Worked with website development team using Salesforce to develop new customer portal and organize customer information.

Orlando, Florida Area

Led a team of 37 employees, in the highest revenue generating In Room Dining location in the Company. Completed payroll for five Food and Beverage outlets approximately 250 full time employees including hourly pay and gratuities. Kept all systems up to date with menu changes and generated food cost analysis for Food & Beverage Director and Executive Chef to ensure menu items were properly priced.

Columbia, Missouri, United States

Met with local business to create partnership opportunities and collaborations for special eventsAble to work collaboratively with external customers and bakers to organize and execute large custom orders. Identified and implemented standards and best practices for bakery.

Columbia, Missouri, United States

Worked with Front Desk Representatives, Housekeeping, and Laundry departments to develop a system of effective communication which created positivity among staff resulting in higher guest satisfaction by 50%. Developed training program for Housekeeping team increasing efficiency and team morale.

Greater St. Louis Area

Assisted in all areas of Food and Beverage Departments, such as, Banquets, Pastry, Restaurant, and Bar. Created themed activities for the Pool during summer holidays and planned weekend events that brought more local business, resulting in a higher guest attendance and participation driving increased revenue recognized by leadership.

Columbia, Missouri Area

Columbia, Missouri Area

Ste. Genevieve, Mo

Developed activities for 57 kids ages 5-12 with three other counselors.