Operations Manager (Project Manager)
Current• Managing large, complex tech implementation projects and process improvement efforts from business case approval and RFP through change management and validation of success metrics.• Ensure adherence to agile and human-centered design principles throughout the project lifecycle.• Drive business results through a focus on key performance indicators and business goals, promoting clarity and motivation to the project team to execute on-time, under budget, while delivering high quality results with zero rework.• Leading the identification and tracking of change impacts. Gathering change requirements, identifying resource needs, creating the change plan and targets, and working across teams to align on KPIs.• Providing expertise to produce collateral (e.g., business case, strategy decks, etc.) to incorporate stakeholder needs and ensure the business objectives are met.• Budget planning and management
