-Provide administrative and project tasks for the Leadership Team of Employment Security Department’s Leave and Care Division.-Participate in division leadership team and executive level management meetings.-Directly supervise two Administrative Assistant 3’s and support a team of six administrative assistants.-Assist in development of Leave and Care Division’s administrative procedures to include monitoring for relevance and accuracy.-Coordinate and consult with division executive level managers on human resources transactions, ensuring proper HR processes are followed in accordance with policies and procedures. -Exercise delegated signature authority.-Consistently motivates the team in a quickly changing workload environment while maintaining excellent customer service and productivity levels.-Foster a respectful, innovative, and customer-focused working environment using LEAN tools and techniques and ensure that process improvement initiatives are resourced and managed appropriately.

-Directs the overall operations of the virtual Olympia Claims Center. -Directly supervise a diverse staff of 315 Full-Time Employees (FTE's) to include 19 unemployment specialist 6 (supervisors) that have 18-21 unemployment specialists 2, 3, 4 and/or 5. -Consistently motivates the team in a quickly changing workload environment while maintaining excellent customer service and productivity levels.-Responsible for the lawful, efficient and timely delivery of UI benefits to claimants, employers, and third party administrators; ensures compliance with laws, rules, and policies -Continuously developing staff through coaching and training-Foster a respectful, innovative, and customer-focused working environment using LEAN tools and techniquesand ensure that process improvement initiatives are resourced and managed appropriately.-Collaborate with UICS management team members to ensure consistent statewide application of standards, policies, and procedures for the UI Program.-Manage administrative functions and ensure compliance with administrative policies such as inclement weather, emergencies, travel and contracting.-Ensure legal and timely UI benefit payments made annually of over $1 billion to 800,000 claimants supported by 200,000 employers paying UI taxes.

-Management of Association programs and services to include; public policy advocacy, campground and NGAW Foundation.-Maintain monthly and quarterly financial reports utilizing QuickBooks Online.-Maintain all business taxes up to date and entered on time.-Established and maintained relationships with corporate sponsors.-Plan, manage, and execute the Annual National Guard Association of Washington State Conference.-Continuously found innovative ways to maintain and grow membership to the Association.-Maintained Association database, website, social media and email distribution.

-Identified, developed, and recruited potential new PNDC member businesses in the Puget Sound, including marketing, personal visits, and recommending follow-up by the President & CEO, Board members, and Membership & Marketing Committee members.-Regularly communicated with, visit, identified needs of, and facilitate effective services to current PNDC member businesses in the Puget Sound.-Assist Puget Sound defense and security industry businesses in successfully expanding and growing.-Developed and maintained cooperative relationships with local, state, and federal government agencies, other associations, and local military commands.

-Provided property management for 4 single family residential rental properties, to include purchasing, negotiating prices, selling, and renting of properties.-Oversaw tenant selection, lease management, insurance, and tax accounting. -Directed maintenance, major repairs, and daily operations.-Managed utilities, collected rent, and conducted tours of the property for prospective tenants.

-Increased sales 11% from the previous year of operation. -Improved existing monthly inventory status reports and tracking metrics on unsold products that improved the accuracy of inventory audit reporting and enhanced management decision-making.-Through accurate monitoring of inventory levels, minimized lead times, depleted “non-performing” inventory, and improved inventory accuracy.-Revitalized underperforming inventory operations by implementing new inventory management and purchasing procedures and processes, including reducing inventory losses using cycle counts andadditional training and mentoring for location personnel on proper ordering and receipt of products.-Ensured all company policies, store standards, and procedures are communicated effectively to partners and maintained and followed in a consistent manner. -Managed 17 direct reports. Trained and developed partners to demonstrate exemplary customer service and operating standards.-Conducted interviews, and hired qualified candidates. Processed payroll and determined daily and weekly staffing requirements.

-Monitored and analyzed product orders, shipments, payroll, and sales volumes using weekly and monthly reports. -Directed and participated in the Leader On Duty (LOD) program which provided an exceptional shopping experience for customers and increased store sales results by an average of 4% per month which successfully brought store to highest grossing in Southeastern Region three out of four fiscal quarters.-Recruited and developed a high performing team using all available resources to interview, hire and retain top talent for vacant key positions.

-Led promotional sales team to achieve highest product sales in area during December, 2008. -Supported store manager in maintaining detailed and accurate records on food orders, store inventory, and partner records. Logged maintenance requests and ensured they were completed on time.-Planned and assigned work; set work priorities and established deadlines; monitored performance of partner support functions. -Managed 10 direct reports. Assisted store manager in training and developing partners to demonstrate exemplary customer service and operating standards.-Conducted interviews, and assisted in the hiring process of qualified candidates. Processed payroll and determined daily and weekly staffing requirements.

-Maintained highest receiving production levels in the Pacific Northwest Region.-Managed multiple projects in high-paced, ever changing environment. -Fulfilled roles of receiving store inventory, supervising daily operations, work flow, and overseeing staff.-I was responsible for all customer custom-order products. Insured timely and effective delivery of such items to customers. -Established and maintained relationships with vendors to field new products.