- sessions organized weekly with a non-conventional approach to language learning via psycho-linguistic and hands-on, practical means: coding together, mini projects and self-initiative communication- interview preparation sessions for job-seekers in the tech industry, soft skills improvement and hard skills check-in in English

Day to day responsibilities:- keeping track and a watchful eye on the list of customers belonging to my own portfolio- understanding, analyzing, anticipating and adopting to their specific market situation, business attitude and payment behavior- collecting and pre-collecting due and overdue items to improve working capital- communicating business needs, expectations towards customers in a manner that proves to fulfill and accommodate both partners' aspects and respective requirements- while it being a customer facing role, the Receivable Specialist carries the responsibility and position of an interconnection between multiple internal teams as well (e.g.: sales, credit, customer service, billing etc.)- solving long open, frequently challenging and complex account reconciliation queries can be a very satisfying experience, nevertheless belonging to the more advanced eye of the receivablesEH&S team:Joined the EH&S team of our building in early 2021 thanks to a kind reference from a colleague working now as Chair Woman of the same team.I am exceptionally grateful for her realizing my aspirations and letting me know of the open opportunity.Ever since, I have been responsible for below duties within the team:- performing building safety inspections and reporting back on results, working together with building facilities team and BHV team members- raising, creating content for and communicating safety issues and bringing the same into the attention of our building's population- organizing interactive sessions about the importance of harmony between physical and mental health within professional and personal life as wellFacilitator Program:Facilitating Soft Skills training sessions to colleagues signing up via our learning system.The sessions have mainly been offered in the online environment so far, however more and more options open up for in-person opportunities now as well.

- establishing primary contact with customers after quote receipt, mainly via phone in the UK&I region- following up on customer inquiries and providing further support in case needed- maintaining constant relationship with customers and seeking better understanding and support oftheir processes (frequently involving other departments/teams within customer facilities and sites) upuntil receipt of Purchase Order- working through and creating own reports pulled from SalesForce in order to grant and improveefficiency

- receiving and processing incoming customer and internal commercial requests derivingfrom the UK&I and Nordic region- identifying and coordinating delivery on customer needs- sustaining intensive and comprehensive cooperation with several internal departments within salesfunction, area sales managers and technical engineers- facilitating communication and keeping in touch with customers mainly via e-mail- responsibility for wide range of processes from quoting to ordering goods- experience and everyday use of SalesForce, Oracle and CRM platforms

12/06/2012 – 31/08/2015: student, part-time employee- medical assistance provided in various languages, on a recorded 24/7 line for people travellingabroad- organizing medical care abroad- establishing and maintaining communication with medical facilities in different languages- usage and utilization of numerous computer software for administrative purposes (e.g. MicrosoftOffice and service specified software)01/09/2015 – 07/12/2018: full-time employeeMedical, technical (road side) and home assistance provided within domestic relations but primarily abroad- in addition to the above described part-time responsibilities, a more extensive knowledge andapplication of arrangement and communication skills were required- organization and overall management of medical repatriations (via ground and aviation means)- establishing and maintaining communication with clients, medical facilities, ground and airambulance companies, airline companies, travel agencies and ticket reservation offices as well asembassies, police offices and other legal institutions- management of important and complex, high-priority cases- preparation and arrangement of special workflows requiring high-focused and constant casehandling as well as teamwork commitments- training and mentoring of new coworkers, supervision and development of their progression