Amanda P. Email and Phone Number

Successfully implemented a new patient management system to create processstandardization within all clinics, and consistent KPI and data structures across 95 clinics• Modernizes reporting to convert manual reports into on-demand Tableau dashboards, parses operational needs to streamline KPI’s, and builds cross acquisition analytics• Develops trusted, scalable data sources to establish data governance and migrate to trusted Tableau reporting• Drove the Tableau platform adoption through an in-depth validation project• Serves as a subject matter expert for field systems and operations on all new initiatives• Improved response times by making adjustments to system security and system maintenance to lead management (CRM), patient management (CRM & custom-built), accounting (Great Plains), and internal intranet (Confluence & SharePoint) systems• Drives field throughput volume and conversion rate improvements by implementing improved identification and process modifications to patient management systems• Keeps projects on track, solves bottlenecks, re-prioritizes efforts, and analyzes impact

• Collaborated with senior management to identify opportunities for process and KPI improvement; built core KPI reports for C-Suite use detailing Operational KPI’s and schedule efficiency• Facilitated and oversaw the rollout of new systems and procedures to field operations• Used data mining and process mapping strategies to develop procedure improvements in a variety of operational settings, including patient processing, sales and HR workflows, and support procedures• Developed and maintained the company intranet, SharePoint, for several teams• Recognized corporately as the “Company Subject Matter Expert on Operational Process” as well as Employee of the Month

• Spearheaded the launch of the first official training program for The Lasik Vision Institute, personally conducting each new hire’s training • Successfully set up and opened 60 clinics nationwide• Created and maintained all corporate forms and written policies for field operations and store-level cash management that have been in use for over 15 years• Collaborated with the regional and local management teams to ensure proper compliance • Identified areas of improvement and implemented procedural as well as policy changes to enhance clinic operations• Maintain the company’s patient management and field level accounting systems• Managed the company’s In-house Receivables portfolio of approximately 10 million dollars. • Responsible for ensuring that all payments were properly applied to patient accounts• Created and maintained reports relating to 30/60/90-day aging and duplicate account management • Researched accounting discrepancies and completing reconciliations as necessary.• Identified and implemented procedural as well as policy changes to enhance clinic operations.• Created and maintained all official company forms and written policies for field level Cash Management & Operational A/R processes including chargebacks and refunds.• Worked directly with all credit card companies to achieve and maintain the company’s Chargebacks to below a 2% risk level in order eliminate reserve requirements and maximize the company’s cash flow• Maintain the company’s patient management systems.• Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency.

• Attending new center openings and assist in setting up new locations• Assisting the IT department in troubleshooting computer problems in the location• Trouble shooting locations to ensure compliance with company policy• Training staff members on the accounting systems, scheduling systems, and patient workflow•Minor ophthalmic technician work-ups on patients• Patient related duties including; preparing patient charts, communicating patient concerns, scheduling appointments, and preparing patients for surgery• Various administrative duties including; customer service, receptionist, cashier, sales, and data entry