Amanda Prieto Magliaro Email & Phone Number

United Kingdom

United Kingdom

United Kingdom

*Act as a strategic advisor by finding new sources of value for my clients while leveraging Advanced Commerce solutions. *Seek to understand the ‘why’ and ask the right questions to build and maintain strong relationships with clients, resulting in trusted partnerships. *Partner with the Client Services Director to develop a strategic approach for Quarterly Business Reviews (QBRs) and renewals while driving towards upsells and cross-sells. *Leverage data and performance metrics to understand & achieve client goals. *Evaluate the health of my clients and identify pain points. *Running audits to ensure the best use of the platform.*Grow customers’ depth of understanding by providing training and enablement sessions on new and existing features and translate complex concepts into easy-to-understand solutions. *Create customer-facing best practice content and “how to” guides to add to the Advanced Commerce Knowledge Base.

Birmingham, England, United Kingdom

- Focused on tech clients (Microsoft, Sony, EDMI, VMO2, Juul & SumUp)- Developing and implementing processes and projects- Identifying and solving issues- Improved delivery acceptance by 100% ensuring communication between service delivery, carrier and customer- Improved service delivery SLA hitting 100% monthly (excluding requests that failed due technical errors) by improving efficiency of processes and time management- Data analysis - Ensuring customers are happy and satisfied with the service provided - Workload management- Focus on training, coaching and handover of different clients ensuring the team has the necessary support and guidance- Invoicing - Run of quality forms regarding processes issues and team performance - Daily use of SAP S/4HANA, Jira, Power BI, office sofware and basic knowledge but curious about power automator - Good and proactive communication with client, stakeholders, and different departments such as operations, service delivery, transport and KAM team- Leading meetings with the clients and creating reports regarding QBR/MBR, F&L metrics, transport and stock accuracy

Birmingham, England, United Kingdom

- Focused on tech clients such as Juul, Sumup, Sony, EDMI, VMO2 & Microsoft but also offered support for CP clients such as Uniqlo - Daily tasks based on customer service, service delivery, portals management, queries management, contract creation via contract express, etc- Booking outbounds and inbounds with stakeholders - Ensuring clear communication between all levels- Training of new staff with videos & written work instructions- Daily use of SAP, Power BI, Jira, Capita, control tower and others

Birmingham, United Kingdom

• Waving and processing all the store's orders, making sure they receive the stock according to their delivery day. Plus, analysing the database of the orders for the whole week and making any adjustments if it is necessary• Admin duties – answering emails and phone calls; using the Microsoft Office to fill spreadsheets, and creating any reports regarding the productivity of the pick department such as KPIs and others• Receiving and planning the delivery of customer orders, • Quality Check - checking if the right products are being picked, and if not manage the necessary reports, besides arranging meetings to understand why is it happening, and if necessary repeat the pick training• Inventory – controlling the stock, improving the pick completion to be not less than 98% daily.• Goods Inward - booking in the delivery of goods into the warehouse ensuring it meets the criteria of the purchase order and are compliant in all respects

São Paulo E Região, Brasil

• Managed a market research regarding the equipment used in brazilian restaurants.• Receiving and analysing all the data of the field researchers, feeding the system and creating reports to our customer through excel and power point• Keeping the team motivate and providing emotional support 7 days a week• Established a clear communication between the company and our client translating spanish to portuguese in the meetings

Rqf Level 5, Human Resources Management

Free Course, Motivation At The Companies, 9

The course was about: . What are the challengens when we talk about motivation in the companies .Motivation's theory .Defense mechanism.