Managed analytics and created daily content on Facebook, Instagram and internal websites that increased engagement and drove traffic. Acted as moderator for all channels by interacting with fans, answering questions, and starting conversations.

Possessed and provided guests with a thorough knowledge and understanding of the resort and its surrounding areas. Understood and communicated products and services available at the resort. Communicated well using strong interpersonal skills to establish positive relationships with guests and team members. Performed office duties, made dining and other reservations on a regular basis.

Exhibited thorough knowledge of foods, beverages, supervisory duties, and service techniques. Focused on setting high expectations and raising service standards. Conducted inventory for par levels of food, beverage and retail. Assisted in establishing methods for inventory control.

Transmitted orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests. Maintained proper dining experience, delivered items, fulfilled patrons' needs, offered desserts and drinks, removed courses, replenished utensils, refilled glasses. Properly opened and poured wine at the table side. Obtained revenues, issued receipts, accepted payments, returned the change.

Greeted all guests warmly with an appropriate greeting in person and on the telephone. Answered phones and questions related to the menu, restaurant and resort. Handled table bookings, directed customers to their tables, presented menus, communicated specific customer needs to the service staff. Filled to go orders. Interacted with guests upon entrance and exit of the restaurant to ensure a positive dining experience.

Prepared the tables, laid out napkins and utensils, performed all other preparation tasks. Communicated with server and greeter to assure efficient seating, table utilization and customer service. Ensured the timely delivery of food orders. Performed basic cleaning tasks as needed or directed by supervisor. Assisted with special events as needed.