Oversee Fan Experiences and Communities for all clients. Work closely with artist mangers and artists to launch VIP experience programs. Create digital marketing strategies around the promotion and marketing of VIP experiences across artist social media, official website and mailing lists. Oversaw customer service for all VIP experiences and fan communities (both in the office and tour staff on the road), including all customer communication, email blasts and handling individual customer inquiries. Hire, train and manage up to 20 staff members, including road staff as well customer service representatives.

Responsible for managing artist comp tickets, securing desired holds & locations, and corresponding with artist guests & venue box offices. Tasked with assisting promoters in acquiring locations, circulating press releases, and redistributing tickets. Supervised on-site media, interviews, allocation of press passes, scheduled radio interviews, and coordinated meet & greets, promotions, and contests.- Coordinated logistics for all 40 North American shows of the Global Warming Tour.- Supervised ticketing operations for the Cocked, Locked and Ready to Rock, 18 shows on 3 continents. - Promoted Music from Another Dimension!, Aerosmith's first studio album in 8 years.- Facilitated prize distribution for over 50 contests.

DIRECTOR OF TALENT AND VIP SERVICESPartnering with clients, managers, customer service, ticketing departments, and merchandising to produce, develop, and implement successful VIP Programs including early entry, backstage tours, private storytelling sessions with band members, Q&A with band members, meet & greets, photo-ops, and pre-show parties. Responsible for coordinating with venues on logistics of VIP Programs, working directly with third party ticketing partners to manage ticket holds & delivery, and streamline program operations. Tasked with training, coaching, mentoring, and managing junior road staff. Clients include Aerosmith, Deep Purple, Moody Blues, DOWN, Drowning Pool, Patti Labelle, The Cars, Motley Crue and Cheap Trick. - Facilitated over 16,000 VIP experiences for Aerosmith in 2012.- Increased VIP revenue by expanding programs and developing value packages.- Coordinated VIP experiences in 15 countries and 4 continents.- Over 500 VIP events and counting.