Acts as Market Manager across the St. Louis Market, personally managing day to day operations of 3 stores and providing leadership & additional support to 4 other storesConsistently demonstrates ability exceed sales expectations and turn around under-performing stores, making meaningful impact to revenue attainment, visual standards, Store Score Cards and core KPIs Implements DOL strategies to maximize performance across all stores in market Takes a hands on approach to hire & train new team members, building a culture of trust and alignment to Chico’s FAS Values & Guiding PrinciplesShows strong commitment to empowering future leaders & career advancement. Supported development plans to promote 10 ASMs to SM, with 2 additional ASMs currently ready for promotionBuilds and executes succession plans to ensure business continuity and support growthDrives community engagement through consistent & personalized outreach, relationship building, and facilitating unique experiences to build brand loyalty within our client baseLeads by example with thorough preparation and execution of store visits while maintaining a customer-centric focusActively participates in conf. calls to maintain operational productivity, and provide feedback on product, competitive, and Customer MindsetInvited by leadership to develop a Multi GSM Training Program, collaborating with peers to deliver an end-to-end presentation of the Multi GSM job description, competencies, DOLs, and best practicesSelected out of top talent to be a Squad Leader as a stretch assignment. Provided support to SMs in 5 additional stores with interviewing, hiring, training and development of next top talent, progression tracking, succession planning, visual execution, conf. calls.Acted as Market Manager as a stretch assignment to cover vacancy in DSM position. Drove sales results, built district management teams, completed store visits, provided weekly touch bases to 5 SMs, and facilitated conf. calls.

Conducted the onboarding for new SMs and provided 90-day learning and development plans to DSM after onboarding of new hire Partnered with Learning & Development to co-facilitate programs to enhance competencies in the fieldRolled out new company initiatives to new and existing SMsParticipated in annual Regional Field Trainer certification Attended and contributed to Regional Trainer conference calls

Exceeded company sales goals by utilizing sales techniques and communicating product knowledgeMaintained standards in merchandise handling, presentation, loss prevention, and all other duties as directed by DSMBuilt and maintained a solid customer following through clienteling and stylingMaintained low shrink results for all years employed

Managed all day-to-day operations of multi-unit, high volume stores to achieve targeted productivity, sales, and profitabilityEnsured customer service, store image, merchandise presentation, team development, asset protection, payroll, and cost control in attainment of company goalsDemonstrated successful track record in driving sales with the commitment to creating a warm, inviting environment for the customer by understanding the importance of customer service and the credit card program

Trained and certified new and existing management employees in alignment with Lane Bryant’s prescribed training curriculum. Ensured compliance for optimal store conditions and company standardsProvided ongoing feedback to store personnel regarding operations, merchandising, store conditions and shrink controlExecuted a 30/60/90 day development plan for new hires and provided reporting to leadershipAssisted in the creation and delivery of training programs and product launches

Managed all day to day operations including recruiting, hiring & training staffReduced overall shrink by 3%Reviewed and balanced monthly profit and loss statement

Shop 'n Save (now part of SuperValu)Assisted with ordering, receiving, stocking and display of grocery product, maintained department cleanliness and provided customer service.Ordered product as requested.Stocked, rotated, merchandised and faced product according to department procedure.Maintained back-stock areas according to department standardsPerformed other duties as assigned to meet business needs.