Amanda Reckmann Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Rolling Meadows, Il, Us

Govern development, rollout, and scheduling of projects affecting 165+ consultants in 25 states. Lead/co-lead brainstorming of RFP response reviews, develop and technically write strategic approaches, address issues and client concerns to mitigate losses and drive RFP wins.• Doubled production of RFP projects completing 70 RFP’s which helped win $3M in new and retention revenue• Identified and corrected documentation errors in RFPs within first few weeks in role, eliminating potential disqualifications and improving client perception and trust• Conceptualized and created quick-access reference guides now used nationally• Proposed, secured buy-in, architected, and implemented new file structure system that is now in phased rollout that will reach across regions, directly mentoring, training, and coaching users and securing feedback for use in developing modifications• Collaborated with divisional team and peers on creative design elements to create consistency and enhance deliverables • Communicate milestones throughout project, proactively mitigating risks, and driving transparency for most efficient use of time

Rolling Meadows, Il, Us

Directed sales plan development, CRM controls, and integration across 5 sites and 150+ end users, and creation and dissemination of progress and growth reports, PowerPoint presentations, and marketing leads. Drove accuracy in meeting minutes and action item lists, share-drive content, and custom tools.• Collaborated with producers on internal system compliance and integration, coordinated onsite system training, and supported M&A onboarding and migration processes• Gathered project requirements and scope, negotiated timelines with stakeholders, secured resources, and ensured on-time completion• Pivoted quickly on day-to-day adjustments and operational delivery demands moving agilely within fast-paced environment• Earned loyalty for consistency in work style as strong but fair contributor; encouraging teamwork, acknowledging excellence, and helping to motivate peers• Consistently ensured above-target deliveries and support of initiatives despite ambiguity and competing priorities• Liaised with branch managers, producers, marketing, and CRM partners to build bridges, support business growth, and highlight key changes

Rolling Meadows, Il, Us

Chart and drive development and implementation of new and current business for 22 Fortune 500 and 1000 clients with accounts valued at up to $50M. Align administration of open enrollment documents in conjunction with vendors, carriers and CPA’s. Coordinate growth of products, preparation of presentations, strategy calls, and customer service.• Won Employee of the Quarter for quarter four of 2018• Schedule webinars, manage enrollment documents, complete close end reports, and prepare quarterly reviews and draft reports for brokers to track assets and plan liabilities• Lead office social engagement initiatives; facilitated blend of energies between Austin and Georgetown offices, netted over $3.5k in donations during annual fundraisers, and organized holiday decorations via management of volunteer team• Created brochures, streamlined consulting agreement and referral process, co-created client materials, and reorganized share-drive• Manage executive expectations and requests, resolve roadblocks, and maintain updates for all stakeholders. Mitigate risks, changes, and escalations and track tasks to ensure best results• Pivot quickly on day-to-day adjustments and project delivery demands moving agilely within fast-paced environment; re-prioritize projects without losing sight of next steps or big picture• Cultivate environment of inclusion for coworkers, policy stakeholders, and business partners from every background, and all races, religions, gender identities, physical abilities, and lifestyles• Earn loyalty for even keel temperament and consistency in work style as strong but fair contributor; encourage teamwork, acknowledge excellence, and help motivate peers and contractors

Rolling Meadows, Il, Us

Owned day-to-day account operations for 120+ clients, managing open enrollment, implementations of all policies, annual renewals, and client employee-level customer service. Upsold ancillary products. Led relations with partners, vendors, and other related companies. Established communication best practices to achieve highest results. Produced reports, collaborated with other staff, and resolved issues and concerns, advocated for clients as necessary.• Ensured self-directed delivery of all commitments, raised concerns early to guarantee quickest resolutions, and safeguarded timely policy and procedural customer service • Remediated compliance gaps and performed periodic assessments that identified inadequate protections and provided executives' better visibility into company's risk posture • Created Community Corner and Employee Spotlight for the Austin and Georgetown facilities that expanded and strengthened office culture, lead successful office recycling challenge, and organized holiday food basket and toy drive• Provided consistent, trustworthy, independent supervision of business practices, maintaining 100% knowledge of applicable laws and guided all business conversations through same • Anticipated needs of each client and adjusted communication and support style best suited to each individual, and remained mindful of each client’s privacy, scope of business interests, and work style for best results• Offered fresh enthusiasm and exceptional customer service skills that reinvigorated client trust and increased account satisfaction and client loyalty

Us

Managed broker relations and 13 clients, field calls and inquiries, partnered with experts to resolve complex issues and concerns, and adhered to strict privacy and regulatory protocols. Served as primary POC for all benefits, enrollment, billing, eligibility, claims, and policies and drove exceptional service quality and compliance with for compliance with SLAs. Verified benefits and coverage and educated clients on plans and processes. Tracked and analyzed performance metrics and made recommendations for improvements.• Won Community Partnership Award for exemplary performance and leadership• Invested time, energy, and patience that ensured client exchanges generated good will, built trust, and expanded business profile as key account influencer in highly visible role• Consistently ensured above-target deliveries and support of teammates despite ambiguity and competing priorities, acknowledged exceptional results and communication, and participated in creating unified, empowered sense of “team" across all personnel • Successfully developed, organized, managed 200+ volunteers for 8 years supporting over 15k runners annually benefiting Grandma’s Marathon

Us

Managed billing and payment processing for 177 clients. Analyzed and documented issues, identified root causes, took corrective actions, and reconciled monthly reporting. Mentored and trained new analysts, coordinated efforts with sales, account management, implementation, and eligibility departments for continuity and best practices. • Liaised with communication partners and teammates to build bridges, support and nurture business insights, and highlight errors/missteps in ways that were appreciated• Established comprehensive internal control structure that improved billing processes for all analysts, reduced pay complexity, tracked payment delinquencies, and won finance recognition

Us

Led flexible spending and health reimbursement claims processing across all platforms, after determining pay or deny status. Provided advisement during creation of overpayment letters to providers and members, conducted training sessions for incoming processors, and aided in resolutions of escalations and migration to new processing platform. Led development of provider overpayment process that improved accuracy.• Led Polar Plunge team resulting in record contribution over $39.8k for the Special Olympics, coordinated 75 volunteers for ABC’s Extreme Makeover event amounting to over 600 volunteer hours, organized 18 employees and netted $1.5k in donations for the American Cancer Society

St. Paul, Mn, Us

• Provided supervision, support, engagement and safety of clients and staff.• Developed and implemented individual treatment plans.• Kept current on state required documentation and record keeping.• Collaborated with medical, law enforcement, government agencies and the community to provide treatment for clients.• Increased efficiency by creating a file system for documents, records, and resources.

Toronto, On, Ca

• Managed payroll distribution for 47,000 employees.• Analyzed and resolved incoming customer calls.• Organized and maintained quarterly check reconciliation and monthly cost center report.• Consistently maintained two day turnaround time for employment verification requests.

Associate Of Arts (A.A.), Spanish Language And Literature

Emergency Medical Technician, Emergency Medical Technology/Technician (Emt Paramedic)