Amanda Herrick Email & Phone Number

Randolph, Massachusetts, United States

• Responsible for overall account management.• Answered phone inquiries from medical providers, students, parents, and school administrators about benefits, enrollment, and other general information. • Identified claim issues and solved them. • Developed relationships with insurance company personnel and school administrators.• Developed communication material about the student health insurance plan.• Processed enrollment, invoiced clients, and coordinated the deposit of premium payments.• Created and packaged claim reports and performed analysis for clients.

Kalamazoo, Michigan Area

● Championed for GA positions across campus.● Provided up to date information to employers on timelines.● Organized the employer networking/wildcard social for students.● Organized “How to Network” workshop for students.● Created file with all GA job descriptions.● Welcomed and communicate with employers during Interview Days.● Created an Interview Days team handbook to aid next year’s team in getting started earlier and be more organized.

Kalamazoo, Michigan Area

● Worked with the planning committee to develop and expand the Plan It 4-Ward initiative to help guide students through their first year.● Planned four leadership retreats for student leaders to enhance their leadership, diversity and inclusion, and hiring skills.● Developed student biographies and an annual report for the Foundation Scholars program that was used to gain continued funding for program.● Facilitated a focus group for the African American male section of the First-Year Seminar course that allowed us to ascertain if our efforts to increase retention of African American males was successful.

Kalamazoo, Michigan Area

● Collaborated closely with professional staff on starting a support program for adult learners and commuter students.● Completed an assessment project for First Year Experience Seminar that is being used to improve the course for Fall 2020.● Coded adult learner survey results and used information to make an infographic that profiled the average adult learner at WMU.● Planned and implemented a Fall Welcome activity for commuter students.● Created a resource guide to help explain resources available to commuter students.● Updated and consolidated the resources on the office website to aid in making the website easier and more informative.

Portage, Mi

● Digitized inspection and occupancy history of the City of Portage, Michigan to enable faster and easier access to records for the Fire Marshal.● Created a digital tracking system of firefighter training and certificates to allow better oversight of firefighter continuing education requirements.● Designed flyers and other marketing that allowed for better communication between Public Safety outreach and the public.● Processed applications and scheduled firepit inspections for the Fire Marshal.● Communicated policies and procedures to the public about Public Safety mandates.● Processed Freedom of Information Act requests. ● Revamped training manual for administrative tasks to deepen the understanding of department procedures and duties.

Houston, Texas Area

As the Administrative Assistant in a small Student Life department, I held many responsibilities most Administrative Assistants do not. ● Started a food pantry for students that has grown to become a part of the Houston Food Bank’s Food for Change program and serves students at all three San Jacinto College campuses.● Developed marketing efforts to increase the number of students who engage with student life organizations and programs including social media and website updates.● Supervised and coordinated the game room staff, purchases, and activities.● Managed department budget, requisitions, purchase orders, and payroll for three employees.● Developed and delivered Student Group Orientation for club advisors and student organizations that helped them learn the rules and regulations of student groups.● Planned and hosted awareness events on campus including blood drives and HIV testing.

Master'S Degree, Higher Education And Student Affairs

Activities and Societies: Community Engagement Chair of the HESA Master's Student Association (HMSA)

Bachelor’S Degree, English Language And Literature, General, 3.94 Gpa

Activities and Societies: Officer of Sigma Tau Delta English Honor Society, Member of The National Society for Leadership and Success.

Associate'S Degree, Business Administration And Management, General