Recruited to assist this industry leading tolerance analysis solutions firm in streamlining all BI reporting functions. Interface directly with the President and VP of Sales to create daily/monthly/quarterly performance reports. Work across all business unit to fulfill all adhoc report requests. Serve as liaison between business stakeholders, vendors, and end-users to manage implementation of key process improvements. Establish relations with technology vendors. Coordinate rollout of new technology software and hardware. Manage support operations for CRM, Licensing system, and Salesforce platform. Report project status to management team. ** Credited for assisting sales team in growing contract renewal rate 25% by streamlining the proposal pricing and quoting processes in Salesforce.** Serve as SME in extracting critical sales data from multiple channels and designing executive management dashboards.** Hand-picked by leadership team to serve as Systems Administrator and Mentor to all internal teams regarding upgrade and/or deployment of SalesForce, Flexnet, Advangate, Reprise, and Zendesk system. ** Coordinated transition and migration of key system operations, including:*** Managing the transition from SalesForce Classic to SalesForce Lighting.*** Vetting consulting firm selected to coordinate entire process from start to completion. *** Successfully planned and coordinated the transition from Parature customer service software to the new Zendesk CRM support center solution, extracted/cleaned/transferred client data to new platform ensuring data integrity. ** Personally, credited for quoting and processing 408 out of 641 international maintenance renewal proposals.** Provided direct support to 27+ worldwide sales team and distributor partner network by creating and distributing weekly renewal sales reports to sales team and monthly outstanding sales report to Resellers.

Description: Utilized in-depth understanding of proposal renewal quoting process to support ISI, EMC, NetApp, and VCE product lines. Worked directly with sales team to identify renewal accounts, address client issues, obtain missing account information, andcreate custom proposals to close maintenance contracts. Served as resource in maintaining accurate client account information, purging old client data, and ensuring the accuracy and timely submission of maintenance renewal quotes/invoice. Documented all customer activity in Salesforce CRM System.** Provide weekly inside sales metrics and forecasting to management team** Established strong relationship with VMware Partner that led to an increase in the maintenance contract renewal rate from 15% to over 60% in less than one year.** Credited for improving overall revenues by streamlining vendor invoicing processes for all maintenance renewals.** Acknowledge as an active problem solver, taking on the challenge of resolving issues for the most difficult customers.** Drove process to generate weekly/monthly sales reports and participated in developing upcoming renewal forecasts.** Coordinated the planning and executing multiple improvement projects to support all Presidio West operations.

Promoted to assist the Sales Operations Management Team in supporting all finance, sales, and communication planning and analysis processes for AT&T, one of the firms largest accounts. Administered and managed $3.5M yearly investment budget and provide detailed Profit & Loss, Cost vs Sales, and Monthly Budget Usage reports to key stakeholders. Supported division best practices in providing detailed information and communication regarding data analysis, market research, competitive analysis, and sales forecasts. Prepared and presented monthly, quarterly, and yearly performance reports to leadership team.** Actively tracked and analyzed key metrics, including collected, consolidated, and generated sales forecasts for presentation to Sales Management team.** Implemented dashboard reporting process for sales leaders, ensuring teams members could access key data, including sales performance data, KPIs, and metric analysis.** Ensured accurate and efficient distribution of sales reports; recommended creation of new reporting tools as needed

Provided high-level administrative support for all contractors in North America and around the world. Ensured that all contractors working with the firms largest global account, met and adhered to legal regulations. Managed all contract compliance functions, ensured all contractors and employees passed background check and executed/signed Non-Disclosure agreements. Conducted employee file audits and created compliance database in Excel /Access to track employee responses and files.** Credited for maintaining a 98% compliance rating on 300 new monthly contractors at all times.** Devised new background checking process for expats that saved the firm $3M in annual fees.** Established and managed relationships with six outside vendors to ensure high quality completion of all assignments.** Worked directly with managers, directors, and VPs to implement best practice policies throughout the division.

Performed accounting and clerical tasks related to the efficient maintenance and processing of accounts payable transactions while ensuring adherence to SOX guidelines• Processed International Inventory, US Customs invoices and employee expense reportso Assigned GL codes and reviewedo Manually entered invoices with no PO’s• Reviewed invoices, verified expense reports, prepared checks, and researched/resolved A/P issues with customers and/ or vendors