Responsible for managing operations including partners relationship, production coordination, pricing, financial and identify new business opportunities. Created processes to optimize daily routine by implementing new tools. Created and monitored sales KPIs providing insights to improve pricing, operations, and business development. Responsible for creating the brand identity. Developed a business and marketing strategy to brands' expansion. Developed the website in Wordpress. Conducted social media and e-mail campaigns, including copywriting and design.Major partners: Netflix | Sony Pictures | Audi | Adidas | Motorola | O Boticário | ESPN | Honda | RedBull | Jeep

Developed and updated KPIs of Vivo Valoriza Empresas App, relationship program for 18M+ B2B customers, through Google Data Studio.∙ Vivo Valoriza Empresas: Supported 70+ partners, including PagSeguro, Magalu and, Outback, to increase database reach. Conducted users behavior research and implemented solutions rising program results by 50%. Responsible for Legal and Financial tasks. Managed 25+ partners closely to guarantee their engagement in the program and commission payments.

Conducted market research, developed business strategies, maintained client relationships and identified new business opportunities in Latin America. Created and monitored organic and paid social media campaigns including Google Ads and Facebook Ads.∙ New Website Project: Contributed to the website redesign in WordPress. Implemented SEO strategies increasing website organic traffic from 8% to 43%. Performed keyword analysis using Google Keyword Planner and Google Trends. Analyzed Google Analytics metrics to improve website performance and social media reach.∙ Thanksgiving Camp/Spring break Camp: Program manager of two educational initiatives with 33 students for 10+ days. Managed payments, supplies, activities and operational affairs. Mentored and supported students 24/7.

Created marketing plans and developed business strategies for 18 independent hotels. Developed and updated KPIs of Google Analytics, Google Adwords, and Facebook Adwors, through Google Data Studio for 20 partners.

Responsible for check-in and check-out operations. Created problem-solution focused on improving tenant experience. Developed and updated KPIs to 106+ units. Optimized logistics and operational affairs.∙ Inventory Project: Created inventory of 25+ properties and storage. Managed inventory in order to optimize supply operation and improve the tenant experience.

Managed digital content development of 100+ courses focused on improving the student experience. Developed schedules, scope and cost control, reports, administrative affairs and dashboards with data visualization applications such as Power BI and Tableau.∙ Culinary Project: Increased 60% undergraduate enrollments in the Bachelor of Gastronomic Sciences online program by developing new content and implementing over 12 universities and 338 campuses

Developed and updated cargo KPIs to over 60 cargo terminals. Conducted weekly panels for visualization of South America KPIs regarding company developments. Supported managers through analysis of operational problems using quality tools.

Led business improvement projects saving $160,000+ per year. Created problem-solution applicable to 49 cargo terminals.∙ Unitization Project: Reduced 30% of person-hours for small cargo logistic process, 77% of input costs, 5% of client claims, and maximized 10% of aircraft space.∙ Pre-Alert Project: Saved 10% of person-hours for administrative affairs, 10% e-mails daily, optimizing communication between operational area and commercial demand.∙ Lean Brasília Project: Supported manager to implement Lean methodology for cargo terminal of Brasília. Mentored team of 20 to implement knowledge in Kaizen tools.