Amanda (Darling) Riddick Email & Phone Number

Work closely with Division Management, Marketing Management, Underwriting and Claims Department.Main Responsibilities: Issue Independent Adjuster payments and policyholder refunds. Communicate timely with agents, adjusters and policyholders via phone and email. Work on Corporate issued accounting reports for the division. Monitor policies and communicate to agents about balances owed, credits available and if policies need to be reinstated. Design and publish "help documents" for agents, upload documents to division message board.----------------------------------Rain and Hail University courses:Pasture, Rangeland, ForageCream of the Crop Series: Replant and Prevent PlantWhole-Farm Revenue Protection2024 General Agent Training and ExamThe Institutes Courses:Businessowners and Farm InsuranceInsurance EssentialsClaims Handling EssentialsImproving Claims Process with Data AnalyticsChubb Courses:Customer Experience EssentialsInsurance Basics- Insurance 101Data Integrity LearningRecords Management

Cary, North Carolina, United States

-Used CDK Global accounting software to add vendors, post and pay invoices, vendors, dealer trade drivers, issue reimbursement checks to employees and customers, issue Petty Cash checks-Trained new employees in Payables process and how to use CDK software-Assisted Accounts Receivables with researching vendors and issues with accounts-Communicated with company stores (12+) about invoices and payment inquiries-Personal projects included straightening out vendor payable accounts, organizing invoices for efficiency, designing a Training Schedule for new Payable employees and a Payable Training Reference Binder, organizing vendor W-9 forms

- Created a welcoming environment for all.- Took orders over drive thru headset or in person via POS system, presented accurate change- Cleaned, stocked and upkeep of Cafe, Bar and Back of House.------------Starbucks Coffee Academy-100 200 300 Origin & Ethical Sourcing300 Roast & Blend 300 Brew & CraftGreener ApronMay Busch 01- Defining your Success02- Brand Vs. Reputation03- Code Words and Phrases in the Workplace---------Fortune Ratings#5 for World's Most Admired Companies (2021)#114 for Fortune 500 (2020)#6 for World's Most Admired Companies (2020)

North Carolina, United States

Seasonal- November 2020- March 2021Part Time- March 2021- May 2021Created Magical Moments with Guests with excellent customer service, product and movie knowledge Assisted Cast (co workers) and Stage Directors (Managers) with projects when neededReplenished merchandise and items used at Box Office throughout shiftFortune Ratings#4 for World's Most Admired Companies (2021, 2020)#49 for Fortune 500 (2020)**Store location closed May 2021 due to company focusing on online selling

Raleigh-Durham, North Carolina Area

Retail- Purchase and Receive Orders, Invoice checking- Displayed new products and suggested add-on items- Monthly Department InventoryCustomer Service- Prepared and mailed online and phone orders- Product Knowledge - Demonstrated new Sewing & Embroidery MachinesSocial Media- Email Newsletters- Website Updates- Created and Maintained online presence

Groton, Ny

- Prepared food and drink orders according to company recipes and preparation time limit.- Discarded food at the end of night, cleaned and stocked the entire store when needed and at night. - Counted, verified and deposited money after shift.

Ithaca, Ny

Customer Service & Retail- Receive orders, price and display items- Suggest add-on items- Product Knowledge - Demo and Assist with Sewing & Embroidery Machines Social Media- Email Newsletters- Website Updates- Create and Maintain online presenceTechnician- Cleaned and Adjusted Machines- Submit Warranty and reimbursement cases- Register Machines for WarrantyAccomplishments:- Increased Facebook Likes by 147, Twitter Followers by 113.- Increased customer base with ads, emails and print marketing.

Ithaca, Ny

Seasonal: Oct 2015-Jan 2016 (employee)Key Holder: Jan 2016- Sept 2016 (shift manager)- Assisted with Cutting Counter, Customer Service and Stocking. - Scheduled break times and assigned tasks to employees and checked for completeness. - Cash Handling and Store Opening/Closing Procedures (intermediate accounting skills).

Ithaca, Ny

Used Customer Service and Selling skills to sell and teach customers about Husqvarna Viking sewing and embroidery machines, accessories and Premier+ Embroidery Software. Opened and Closed store (Start of Day and End of Day paperwork, unlocking/locking fixtures, daily cleaning).

Ithaca, New York, United States

- Cash handling during the checkout process. - Rotated produce, meat and other items when necessary. - Completed assigned tasks in a timely manner.

Canandaigua, Ny

Scheduled posts to multiple platforms(Facebook, Twitter, Google+) using Hootsuite. Created Call-to-Action photos using PicMonkey and Picasa. Upload photos from store website to Pinterest and Instagram. Created fashion sets on Polyvore. Revised and updated Yelp account and created check-in offers.AccomplishmentsHelped store gain 160 Facebook fans and 200 Twitter followersImproved SEO results using keywords and hashtags 585.396.9580facebook.com/CountryEwe @CountryEweUPDATE: Business has permanently closed in 2016

Chapel Hill, Nc

Assisted customers with shipping through USPS, UPS and FedEx. Accepted mail and packages then sorted into P.O. boxes. Answered any questions about shipping rates, forms and stamps. Printed, scanned, copied and faxed documents for customers. Assisted customers with purchasing local artwork on display. Responsible for opening and closing the store.

Chapel Hill, Nc

Updated the theatre’s Facebook, Twitter, and website on a weekly basis. Serviced movie tickets and concessions to guests with basic cash handling and food service skills in a busy environment. Answered any questions guests might have had about current and upcoming movies, and the local area. Kept areas clean, presentable and restocked product when needed. ABC certified.AccomplishmentsPromoted online presence with Google Analytics along with Facebook, Twitter and InstagramCommunicated with customers via social media919.969.8049 www.thelumina.com @thelumina

Chapel Hill, Nc

Assisted customers with purchases and returns, answered phones, and used customer service and basic cash handling skills. Worked as a team with other associates to fulfill customers high expectations of the store and company. Unpacked and displayed merchandise efficiently on the selling floor. Accomplishments#1 employee in store to pick up merchandise locators (orders for customers at other Stein Mart stores)919.933.7479

Orlando, Fl

Demonstrated the “Disney Look”, performed multiple tasks with a tactful manner and worked under pressure while maintaining visual displays. Completed an average of 70 transactions a day for 100+ guests. Created Magical Moments when possible. Participated and trained others in the closing procedure that consisted of multiple registers and required depositing large amounts of cash into a safe.

Ithaca, Ny

Used Customer Service and Selling skills to sell and teach customers about Husqvarna Viking sewing and embroidery machines, accessories and Embroidery Software. Opened and Closed store (Start of Day and End of Day paperwork, unlocking/locking fixtures, daily cleaning).I also taught classes, like New Owners (to familiarize customers with their new machines) and Kids Club(to teach kids how to sew and made easy projects in 3-4 hours)

Education record

Education record

Associate Of Science (A.S.)

Education record

Education record

Associate Of Arts And Sciences (A.A.S.)