Evaluate business processes for Sales, Marketing, and Customer Service lines within various industries to design flexible Salesforce solutions to support and enable current and future needs.Served as Functional Lead across three large-scale Salesforce implementation projects in charge of coordinating functional analysis, UX design, testing, and deploymentKey Achievements:Led implementation of a world-renowned CRM software across multiple industries and countries(within USA, Europe, and Asia) including property, automotive, and energy specializing in Sales and Marketing platform integrations.Implemented the first Marketing Automation program for a multi-million dollar automotive company for Australia and UK regionsDesigned a comprehensive solution across all services lines (Sales, Marketing, and Service) for a global leasing corporationLed business process evaluation workshops supporting a program to create a global CRM that will span across 5 countries (including the United States, UK, Singapore, Malaysia, and Australia) and 6 business units

Managed development and implementation of a multi-million dollar sales desktop tool and offer recommendation engine designed to boost revenue and improve work order accuracy with high visibility to executive leadership including the Chief Marketing and Sales Officer. Pioneered expansion of the sales desktop program to procure over $500K in additional funding through coordination with 12 product teams outside of current program with high visibility to leadershipFacilitated 8 successful product releases including appx. 400 updates and features to roughly 2,500 sales agents.Created governance process and incorporated agile frameworks around backlog definition, prioritization in order to produce clear release plans and ensure alignment across multiple interdependent teams and improve current operations structureLead bi-weekly demos with user experience team, sales agents, and business stakeholders to gather user input to properly align functionality as it fits into the sales agent’s workflow and drive sales process definition towards lean standardsLead complex end-to-end application testing activities with a small team of front-line sales agents (includes creation of test cases, coordination of QA environment setup, facilitating sessions, issue troubleshooting, and status reporting) Developed comprehensive communication and training materials for each product release Previous roles at Capgemini focused on Business Analysis, Project and Resource Management for a large scale data conversion project.

Link Analytics is now KPMG.With Link Analytics now a part of KPMG, we are able to provide our clients with access to even greater knowledge, insights, methodologies, and technologies to answer their highest-value questions.Developed and implemented strategic marketing solutions using various analytical techniques while maintaining a great working relationship with clients and promoting new business opportunities.

Link Analytics is an analytical technology company specializing in developing "Big Data Analytics" Solutions for Fortune 1000 companies. Link works with clients to answer their highest-value questions, transforming complex data into highly-actionable and repeatable solutions.CIO Review named Link Analytics one of their "20 Most Promising Big Data Companies" of 2013. This annual listing recognizes the 20 most promising technology companies offering Big Data Solutions.

• Recognized for ability to quickly establish a great relationship with customers, up-sell products and build a loyal clientele• Demonstrated success and creativity in development of sales strategy• Consistently provided excellent customer service and displayed thorough knowledge of product• Assist in training new employees on company protocol• 2011 highest Customer Experience Survey Score Award in GAP Inc.