Follow-up of the collection agency for strategic alignment and analysis of the main indicators of dial, contact, agreements and different channels, with weekly meetings to present the indicators, aiming to identify improvement needs.• Weekly visits to the operation for internal audits and interaction with operators, understanding insights, identifying challenges and providing support for improvement insights.• Definition of the monthly collection target in line with the targets for the cards area, according to the overdue ranges.• Development of motivational campaigns for the operations team, adapting them according to the period of the month, for engagement and financial motivation during critical periods.• Development of indicators to monitor collection activities, in addition to monitoring progress based on actions taken.• Conducting a monthly presentation to the board, addressing the results of the collections area for the month, being responsible for creating and presenting all information related to collections.• Bridge between collections and service team (clients with problems or questions related to the agency ), investigating events and directing demands to the service team, ensuring proper treatment.Main projects and deliveries:• Implementation of the account settlement strategy for defaulted customers with an account balance, resulting in increased financial recovery without additional operating expenses.• Strategic structuring of the collection area, including the development of analytical reports to support decision-making, achieving an improvement of more than 100% in recovery in just 3 months, in addition to greater clarity on the necessary intervention points and an understanding in-depth analysis of problematic processes.

Main projects and deliveries: • Strategic implementation of the collection system, focusing on optimizing the debt negotiation process and automating workflows, strengthening production capacity and efficiency in debt collection, in addition to a significant improvement in the performance of operators in the business.• Support the development of the Playment Plan, an auto-negotiation portal that allowed customers to make agreements autonomously, generated in an additional service channel that did not require significant human effort, boosted financial recovery without increasing operating expenses, realized in a performance improvement significant.• Implementation of the new collection consultancy, to optimize the recovery of defaulting portfolios, providing greater diversification of risks and hopefully increasing the amount recovered.

Main atributions:• Monitoring market monitoring in the areas of PayTV, Broadband and Streaming, with the aim of keeping documents related to the competition, used by the company's internal areas, up to date.• Development of internal market alerts about the PayTV sector in Brazil and worldwide, including analysis of the strategies adopted by competitors, allowing decision-making to maintain competitiveness in the market.• Personalized strategic analyzes based on requested demands and presentations to the Vice President of Strategy, adapting to specific needs.• Elaboration of strategic analytical reports on the PayTV market for the board, providing crucial information, such as: % of Brazilians with PayTV, percentage distribution among competing companies, number of subscribers lost by each company compared to the previous month, index delinquency rates and data segmented by region of the country.Main projects and deliveries:• Exclusive negotiation strategic workshop for the billing team, bringing visibility to the area and interest of others to apply in different projects, being a successful initiative, resulting in significant benefits for the company.

Cultural exchange as an AuPair in The USA.- I lived in The United States for 19 months and in 4 different states, where I worked with the family that I resided, having the opportunity to live daily with American customs and culture. I also had the opportunity to take an intensive English classes, as well as a Basic Management Skills course at the University of Colorado.

Operational support for validation of public key certificate, as well as documentation analyzes, legal entity and natural person, systemic monitoring and analytical report related to the area indicators.