Amanda Chovanec Email & Phone Number

Mission Bay

- Prepare all group sales contracts, proposals and site memos for Sales Managers- Responsible for answering and transferring all phone calls and emails for the Sales Department- Receive and assign all group leads to Sales Managers based on group needs and market- Prepare site rooms and manage all correspondence with each department to prepare for a successful group site tour- Assist Sales Managers and Director of Sales with miscellaneous projects as needed

Greater San Diego Area

-Manage membership sales and client retention-Reconcile billing issues and monitor client accounts through MindBody-Operate the Front Desk and social media platforms-Handle marketing and organization of studio events-Hire new coaches and responsible for scheduling

Carlsbad, California

-Responsible for training all Guest Experience Concierge new hire employees and continual team coaching-Cater to guest needs providing excellent service, working graciously with high expectation guests, executing seamless arrival and departure experiences, building reservations, pre-arrival correspondence, arranging concierge services, managing guest billing and maximizing up-sell and increased revenue opportunities-Elected as Front Office representative in a monthly General Manager meeting to address any issues or topics requested by the front office team and relay resolutions and information back to the team

Greater San Diego Area

- Operate the front desk and reception area- Utilized the MindBody system to check clients into each class, process retail sales, and manage client portfolios- Maintained a professional and tidy appearance in the lobby- General cleaning of the studios and restrooms-Share studio events through social media

Gaslamp District, Downtown San Diego

-Aim to inspire guests to appreciate the local, organic, made from scratch menu items and share my food knowledge with each table resulting in higher sales and guest satisfaction

Downtown San Diego, Ca

-Responsible for greeting, seating, and serving customers in a fast paced, loud environment-Work as a team player; busing tables, preparing food, and dish washing as needed-Professional, attentive, polite and knowledgeable customer service provided to all customers-Provide each of my tables a unique experience, offering them my knowledge of the foods offered-Key into each of my tables needs for opportunities to up sell and complete their dining experience

215 West South Temple Slc, Ut

Located at the heart of Downtown Salt Lake City, The Radisson hotel is primarily a convention, full service hotel consisting of 381 guest rooms and 15,000 sq. feet of meeting space. - Focused on catering group needs with 10 sleeping rooms on peak- I serviced these groups at the hotel with catering needs; meeting space, banquet service and guest rooms- Conducted site tours- Wrote proposals, contracts and BEOs- Negotiated the terms of meeting rental rate, F&B minimums and concessions for the group- Maintained key client accounts- Met and exceeded revenue goals 3 of the 4 quarters- Organized marketing events and expo booths to showcase event and catering services- Maintained reservations required by my clients- Door to Door and cold call prospecting- Fluent operations in Micros OPERA PMS and Sales & Catering systems and Delphi Diagrams- Worked closely with all departments to ensure smooth and successful meetings/events- Realization of client's events vision

215 West South Temple, Slc Ut

- Offered guests an inviting and friendly atmosphere as they entered the hotel- Prepared daily reports relating to occupancy and guest folios- Provided the Radisson's 100% Guest Satisfaction policy with "Yes I Can" attitude standard- Answered all incoming calls- Checked guests in and out, maintaining a zero balance on their folio at time of check out- Processed, managed, updated and maintained guest reservations- Worked closely with operational staff to ensure the guests experience exceeded their expectations

300 East And Broadway, Slc, Ut

- Operate the front desk and reception area- Utilized the MindBody system to check clients into each class, process retail sales, and manage client portfolios- Maintained a professional and tidy appearance in the lobby- General cleaning of the studios and restrooms- Maintained a social media presence to promote the studio and expand their reach through my personal networks- Attended studio held practices throughout the city to support and expand their reach

153 Rio Grande St. Slc, Ut 84101

Hired as a host then promoted to server.I was responsible for greeting, seating, and serving customers in a fast paced, loud environment. I worked as a team player; busing tables, preparing food, and dish washing as needed. Professional, attentive, polite and knowledgeable customer service provided to all customers.Provided each of my tables a unique experience, offering them my knowledge of sushi and Japanese culture. I honed into each of my tables needs for opportunities to up sell and complete their dining experience.

Portola Hotel & Spa, Monterey, Ca

- Organized a portion of the conference focused on student and professional networking and discussion- Involvement in overall development of program planning- Responsible for sponsorship of the conference as well as recruiting and organizing speakers

1429 South 1300 East, Slc Ut

Was hired as a barista and quickly promoted to manager. - I managed sales, and was responsible for daily cash drops- Handled all employee and HR matters-Coordinated and maintained ongoing training- Led all tasks relating to interviewing, hiring, performance reviews, and disciplinary procedures- Provided professional and personal customer service- Controlled product quality and supply procurement- Responsible for all staff scheduling- Assisted the owner in menu item planning and monthly specials to reflect client desires and local trends- Organized monthly poetry slams and acoustic nights- Presented the owner fresh marketing strategies to promote the cafe

Health & Life Coach Certificate, Health And Wellness, General

Bachelor Of Science, Parks, Recreation, And Tourism

Activities and Societies: Focus on Hospitality Management and Sustainable Tourism

Sales Success Course, Sales

Located at Radisson Blu Mall of America. Bloomington, Minnesota

General Education

High School Dipolma, Year 12

Activities and Societies: Yearbook, Varsity Field Hockey

Years 9-11

Activities and Societies: Yearbook, Varsity Boys Basketball Manager, Photography, JV Volleyball