Amanda Parker, Mpa, Chc Email & Phone Number

North Aurora, Il, Us

Directs system regulatory/accreditation program and activities including compliance education, survey readiness, survey support, and program evaluation.Oversees development and strategic planning of system research program with goal of growing program. In 1st 2 years managing department, research has gone from a profit-loss for the organization to a profit-generating department, with over $1 million in profit generated in 2021. Manages the operations of a system-wide central verification office (CVO) with a focus on identifying inefficiencies and implementing optimization strategies. Works closely with organization executives, medical staff, & management to establish collaborative approach to monitor processes and champion change where opportunities for improvement or enhancement are identified.

Created “constant readiness” accreditation program for 14 hospital system, resulting in a 35-45% decrease in citations per hospital.Led multiple teams of subject-matter experts to ensure continued compliance with local, state, and federal laws.Established mock survey program to identify compliance issues early.

Managed team of quality data analysts for Northern Indiana hospitals.Worked with multiple executive teams.Built analytics department and structure for 5 hospitals with a focus on using clinical, quality, and financial data to drive performance improvement.

Coordinated the Healthcare Facilities Accreditation Program (HFAP) application process for 5 hospitals.Recruited and oversaw numerous graduate and undergraduate interns, generating over $150,000 in CBISA credit (Community Benefit Inventory for Social Accountability).Led and managed multiple, simultaneous clinical and nonclinical quality and performance improvement project teams.Coordinated the Healthcare Facilities Accreditation Program (HFAP) application process for 5 hospitals.Educated hospital staff on Lean Six Sigma methodology and mentors individuals during Lean Six Sigma projects.

Developed process to integrate accreditation preparation within 5 hospitals, resulting in as much as a 60% reduction in cited deficiencies at individual hospitals.Recruited and oversaw numerous graduate and undergraduate interns, generating over $150,000 in CBISA credit (Community Benefit Inventory for Social Accountability).Led and managed multiple, simultaneous clinical and nonclinical quality and performance improvement project teams.Showcased 6 project storyboards at Institute for Healthcare Improvement’s (IHI) Annual National Forum and Indiana Hospital Association’s (IHA) Coalition for Care Conference in 2013.

Hammond, In

Worked with executive staff to design physician scorecard to be used to analyze physician strengths and weaknesses in a meaningful way, reducing readmissions by 40%, the average length of stay by over 1 day, and the average cost per patient by $2,100.Provided in-depth statistical breakdown of individual physician's areas in need of improvement and supported physicians in researching and identifying alternative practices.Continued developing and leading regional accreditation program previously designed during internship, including working with interns and undergraduate seniors on accreditation-related projects.

Hammond, In

Organized individual and regional meetings designed to promote constant readiness for inspection by accreditation agencies.Created an online access tool for directors and managers to share information.

Dyer And Hammond, In

Created a pleasant and supportive atmosphere for patients, therapists, and doctors.Adapted to, and became proficient in, the use of new programs, including EPIC.Utilized knowledge of job to increase efficiency in day-to-day tasks.Demonstrated ability to handle multiple projects simultaneously.

Dyer, In

Showed responsibility and attention to detail by following precise sanitation procedures.Provided friendly and efficient service to patients, dispensing dietary and mechanical knowledge.Rapidly accumulated knowledge of a variety of kitchen and café positions.Supervised the training of new associates.

Master Of Healthcare Administration - Mha

Master Of Business Administration - Mba

Master Of Public Administration (Mpa), Non-Profit/Public/Organizational Management, 3.9

Activities and Societies: Graduate Student Association - Social ChairSPEA Service Learning Project with Gary Education New Day Task Force.

Bachelor Of Science, Religious Studies; Philosophy/Political Science

Activities and Societies: Indiana University Hutton Honors college Scholarship all semesters, Fall 2007-Spring 2011; Jim and Betty Dye.

Ciee - Study Abroad (India)

Activities and Societies: Worked with Mamidipudi Venkatarangaiya Foundation to improve young girls’ English skills. Partnered.